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“Amazing place” 4 of 5 stars
Review of Amari Palm Reef Koh Samui

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Amari Palm Reef Koh Samui
4.5 of 5 Hotel   |   14/3 Moo 2 Tambon Boput, Chaweng, Bophut, Ko Samui 84320, Thailand   |  
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Ranked #11 of 102 Hotels in Chaweng
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Amazing place”
4 of 5 stars Reviewed January 3, 2014

My stay at the Amari Palm was great. I would really recommend this hotel for those seeking outdoors peace and quiet. The staff was so friendly, specially Luz. He always made sure I was happy and comfortable. Which made my holiday even more enjoyable :-)

Stayed July 2013, traveled as a couple
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1,714 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (394)
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Brisbane, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 2, 2014

Just a short note to say to the Management and staff how much we appreciated the hospitality on our 13 nights at you resort over xmas and new year's. The Staff were so nice to our kids and the entertainment you put one was awesome. I have attached a photo of the fire act which was amazing. We will be back!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmReefAmari, General Manager at Amari Palm Reef Koh Samui, responded to this review, January 9, 2014
Dear Paul,

Thank you very much for your kind words. We're really glad to hear you enjoyed the Christmas and New Years dinner and shows, and hope for the chance to welcome you and your family back once again!

Best wishes,

Martin Kunzmann
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Redhill
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 2, 2014

My husband and I stayed at the hotel for 10 nights from 6th December, following a fantastic 4 nights in Bangkok. This was our first trip to Thailand.

We arrived via taxi from the airport (expensive for such a short trip) around 1pm and were warmly greeted at reception and shown to our room (4216 – on the other side of the road).

Our room was bright and airy, with plenty of space. We were on the top floor. We did however notice in the bathroom that there was no shower head on the shower – this seemed quite an obvious thing to have missed when the room was checked for our arrival. We called reception and they sorted it out, but it did take some time as the receptionist’s English wasn’t the best and there was some communication problems.

We loved the hotel, and found no issues at all. It’s in a great location – a short walk from the hustle and bustle of the resort, whilst being right on the beach.

I used the gym a lot – it’s small but has everything you need.

The breakfast buffet was fantastic – loads of choice and this kept us full until lunch. I loved the French toast and pancakes.

The 2 pools are clean and large – we spent more time at the one near our room as it was quieter than the main one (less noisy children), but there is no bar at this one. We did notice that there was no lifeguard on duty at either pool, which may concern us if we had children. There is also no lifeguard on the beach which we found strange.

We enjoyed happy hour in the bar most evenings (loved the mango sticky grain cocktails) before we headed out.

The one particularly bad experience we had on the trip was at the Prego restaurant which is the hotel’s Italian one. The service was appalling – staff spent more time talking amongst themselves than serving customers. We placed our order and the starters arrived before the drinks did, which really annoys me. After our main courses (which came out as we were eating our starters), we ordered desserts, and my husband’s arrived and mine was forgotten. A waitress did apologise but by that time we were just too angry! The restaurant is described as the best Italian in Chaweng, but we would disagree and preferred Olivio’s (read below).

Just a few points on the Chaweng area…

Taxis are pricey in comparison to Bangkok and none of them use the meter. It’s cheapest to hop on one of the Tuk Tuks.

We went to Fisherman’s Village one evening for dinner and had a great meal at Starfish and Coffee – highly recommend it. Ask for a table overlooking the sea.

We went to the Ladyboys Cabaret show which was a good giggle – get drunk first!

Our favourite restaurant in Chaweng was Olivio’s – a lovely Italian overlooking the sea. If you go to the beach outside the hotel and walk left as far as you can go, you’ll find it. Very reasonable and much better food and service than Prego.

We didn't use the hotel spa as you can get spa treatments for half the price in Chaweng.

You have to take Chaweng for what it is – highly commercial, but good fun. If you want to escape, head out on a day trip. We did the snorkelling trip to Ko Tao which was a 1.5hr speed boat trip away. It was nice to experience some different islands.

We will definitely be back to Thailand, but will be visiting some of the less commercial islands next time!

Enjoy!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmReefAmari, General Manager at Amari Palm Reef Koh Samui, responded to this review, January 9, 2014
Dear Carlyn,

Thanks very much for sharing your feedback following your stay with us. It is great to see that overall you had an enjoyable experience, and nice that you included many helpful pointers in your review.

Regarding your comment about the absence of a lifeguard, all our pool staff receive First Aid and CPR training regularly in case of a mishap, and there is security at the beach most hours of the day and night.

About your dinner at Prego, I must apologise. We usually receive very good comments about the dining there so I have addressed this issue with both the Restaurant Manager and the Chef for their attention.

Thank you again for sharing, and wish you all the best,

Martin Kunzmann
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Beijing, China
Top Contributor
85 reviews 85 reviews
60 hotel reviews
Reviews in 48 cities Reviews in 48 cities
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed December 29, 2013

the hotel is not that bad, just want to share yesterday's experience:
we wanted to move to another hotel, by taxi. As taxis are the most unpleasant experience in Thailand, we asked around, what would be a reasonable price.
The girl at reception said, 500 would be a good price, probably a bit more. The first taxi-driver we asked, offered the ride for 400 already and a passing-by staff (westerner, to be more precise) said, without knowing I had the driver at 350 already, anything below 600 would be a great deal!

meaning to say: when it comes to taxi-prices, DO NOT ASK THE STAFF, they either don't know or they make their share as well.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmReefAmari, General Manager at Amari Palm Reef Koh Samui, responded to this review, January 9, 2014
Dear Vielreisende,

Thank you for sharing your experience, and glad you found the hotel to be not bad, but don't you think a sweeping statement like "Don't trust staff" is a little unfair?

As you say yourself, dealing with taxi drivers is not a pleasant experience as you usually need to bargain the price down, but to suggest a passing staff member may receive a cut for their suggested price (as wrong as it may be) is a bit ridiculous, especially as the fares asked from driver to driver varies greatly and the meter is never used.

Regards,

Martin Kunzmann
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Mumbai
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 29, 2013

Stayed from the 7th. to the 12th. of Dec'2013 and as usual the stay was excellent. This was my 4th, visit to the hotel in the last 4 years and look forward to going back again next year. The staff is excellent, the food was good, the whole experience was enjoyable and pleasurable. Congratulations to the management.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmReefAmari, General Manager at Amari Palm Reef Koh Samui, responded to this review, December 31, 2013
Dear Nimesh,

Great to hear you enjoyed yet another stay with us, many thanks for your kind words. This is great to hear especially from returning guests such as yourself. Look forward to welcoming you back again next year!

All the best till then and Happy New Year,

Martin Kunzmann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england, UK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 27, 2013

Stayed here for one night in January with 2 friends. Brilliant atmosphere though the beach is not private.we stayed in a bungalow which was on the half of the resort separated by the road. Had an amazing salad for lunch and the breakfast was delightful. Unfortunately the beach is not private so tourists were constantly walking through meaning it was not as relaxing as we wished for. Overall a great stay

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmReefAmari, General Manager at Amari Palm Reef Koh Samui, responded to this review, December 31, 2013
Dear Dotty,

Thank you for your kind review, we're happy to hear that you enjoyed staying with us. About the beach, yes it is not private - all beaches in Thailand are public domain, but people watching can be fun too :)

Best wishes from Koh Samui,

Martin Kunzmann
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Seoul, South Korea
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2013

I LOVE this resort - I have stayed here twice now and we plan another trip in March 2014. This place epitomises the amazing Thai hospitality at its best.
Amari Palm Reef is a beach-front hotel (split across the main road - but don't worry about that aspect, try to get a room on the non-sea side if possible).
Location is excellent, just a short (10 min) walk to the main Chaweng Beach action of Soi Green Mango.
Service is excellent - warm, friendly and inviting. Last trip we extended by a few days (didn't want to leave!) and we received a discount which was unexpected and a really nice gesture from the Management.
It's not the cheapest hotel so expect to wince a bit when you receive your checkout bill. Food and drinks are relatively expensive, but if you are on a tight budget then this probably isn't the place for you.

There are two pools, both are of an excellent standard. Gym is okay but needs bigger weights...

I would strongly recommend that you consider a room upgrade to complete the experience as the standard rooms are getting a little tired (bathroom in particular). I have stayed in both, so I know!

Summary - Rooms, generally good (upgrade = great). Food = very good. Service = excellent. Value = very good. Hospitality = Excellent. Overall = Beautiful.

Room Tip: Upgrade if your budget can stretch to it. Try and get a room "over the road" if possible...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PalmReefAmari, General Manager at Amari Palm Reef Koh Samui, responded to this review, December 31, 2013
Dear Rob,

Many thanks for the great review, it is a pleasure to hear how much you enjoy staying with us! We are looking forward to welcoming you back in March.

All the best till then and Happy New Year!

Martin Kunzmann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amari Palm Reef Koh Samui

Address: 14/3 Moo 2 Tambon Boput, Chaweng, Bophut, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Chaweng
#6 Romantic Hotel in Chaweng
#6 Family Hotel in Chaweng
#7 Spa Hotel in Chaweng
#8 On the Beach Hotel in Chaweng
#9 Luxury Hotel in Chaweng
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Amari Palm Reef Koh Samui 4.5*
Number of rooms: 188
Official Description (provided by the hotel):
Cushioned by soft white sands and sparkling waters, Amari welcomes you to one of the most idyllic islands in the Gulf of Thailand. A gem set apart from the rest of the world, Amari Palm Reef Koh Samui on Koh Samui invites you to live out your days on island time, where there is always time for another dip in the pool or another walk on the beach. Turn off your clock, enter our time zone, and let Amari take care of the rest. ... more   less 
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Also Known As:
Amari Palm Reef Koh Samui Hotel Chaweng
Amari Palm Reef Hotel
Amari Palm Reef Resort
Amari Palm Reef Koh Samui Ko Samui/Chaweng, Thailand

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