First impression of the Sarann is great, it is perched over Chaweng Noi beach and it looks very inviting. The staff greeting you are incredible service minded and you are greeted with a refreshing drink and face washer. We were upgraded from a deluxe room to a deluxe jacuzzi room which was a nice touch. The rooms are huge and have a nice old school feel to it. Being a jacuzzi room, it of course had a jacuzzi but also a bathtub and a shower. The feel about the place is so nice and the staff are doing everything to please but there were still a few let downs.
Positives : the staff, the infinity pool (although on the smaller size), all the little extra touches (fruit platter, upgrades, frangipani flowers strewn over your room, beach bag with beach towels and a good restaurant.
Negatives: situated between Chaweng and Lamai, there is nothing much to the area but easy enough to get to either Chaweng or Lamai. The water pressure in the shower is dismal and the water switches between very very hot to very cold and back to hot etc. The safe did not work and the tv reception was very very bad (I did not raise these issues with the staff as we were only staying one night but I am sure they would have done everything in their power to try to fix it would I have brought it to their attention). The shower had hair left in the drain from the previous occupants, rooms are quite dated and the bed was fairly hard and a bit lumpy. The back villas are also right beside a busy road so there is a fair bit of traffic noise as well.
Having said that though, there is something about the Sarann I really like and I felt so very welcomed, that a few let downs could not dampen my spirits. I would stay here again but probably only for a short time. As previously mentioned, I do believe the staff would have tried to fix any kinks would I have raised the issue.
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- Also Known As:
- The Sarann Hotel Chaweng
- Sarann Hotel Chaweng
- The Sarann Ko Samui/Chaweng, Thailand