The service from the front desk was outstanding. They were so helpful and accommodating that it really made our stay that much better. We stayed in a jacuzzi suite which was beautiful with its own patio area, huge bathtub, shower, and jacuzzi. The beds were amazing and the breakfast was standard and good. Only a few small complaints that led me to give 4 stars instead of 5: The hotel is right on the ocean, but does not have a beach area in front of it (walking to the beach took probably 5 minutes so it wasn't a big deal, but it would have been nice to be able to walk directly from the pool area to the sand. Also, there were only a few laying out beds available for the pool area and only a couple of them were in the sun. There isn't much the hotel could do about this as the space is limited, but it was a bit inconvenient. Lastly, getting to the center of Chaweng was pretty pricey for being in asia. This is by no means the hotel's fault as all of the taxis charge a standard rate of 300 baht which is about 10 USD. Keep in mind that this is a 10 minute ride maximum. It was annoying to pay that much, but the hotel staff was very helpful with finding us rides to all the different places we needed to go. I would definitely stay at this hotel again if I were in Koh Samui.

Just got back after 8 nights in a pool villa room. Hotel staff were great, very friendly and helpful. Location is great for relaxing and not too far from the main Chaweng area for a huge range of food and bars if that's what you are after, food at the hotel is a little more pricey than a lot of the other hotels and bars in the Chaweng area but what we did eat was good. The included breakfast was great (the omelette's are perfect) got in early and we had the place to our selves, perfect way to start the day over looking the water having breakfast.

It is not right on the beach but only a couple of meters from it and there is a great choice of beach bars (with food and well priced cocktails) and massage places (the best on the island too), this beach seems to be a lot safer for swimming than Chaweng (seeing someone drown turned us off swimming at Chaweng pretty quick). There is a river between the 2 beaches so you can't walk right down the beach to Chaweng without cutting through a resort to get over the creek/river (will take 45mins or so though, but it is a lot safer than walking the street (seen someone get hit by scooter doing that). The hotel offers a free shuttle bus to Chaweng twice daily 1 and 5 pm and it only costs between 100 and 300 bht to get back with a taxi/ute. Don't let these things turn you off it is a great place to go; Koh Samui and The Sarann made it even. better.

The only let downs we had were the time of room cleaning changed daily so it was hard to plan when to be out for them to do their business without getting in the way, the other was that they didn't change he sheets daily, we kept forgetting to tell them not to change but they just didn't change them without our direction (must of known we didn't want them changed). The rest of the room was cleaned way beyond expectation. One other thing, the a/c was a little noisy when on high.

All in all was great and would highly recommend for couples, may not suit families so much.

Very nice hotel. Not in the crazy heart of chaweng, but easily accesible. Wonderful spa (and great deals) hubby and i got a 3 hr spa day each for a total of a liitle over $100. Not much of a beach which is unfortunate, but can easily rent a moped or take the hotel shuttle to town. Gorgeous huge rooms. Excellent breakfast and hotel restaurant with happy hour. Would definately stay again. Affordable too.

Basically me & my partner stayed at this hotel at the very end of our holiday for a bit of luxury, in all fairness I did pay alot of money considering it is in Thailand for the Hotel for 3 days. But i thought, hey why not, a bit of luxury to the end of a fab holiday.

Well there were a few things about the Hotel which really annoyed me to be honest and was not very happy about.

Arrival and check in was fine, first impressions you think WOW very stunning and beautiful, and we stayed in the Jacuzzi Suite/Villa, we really loved the room, very large and spacious, massive bathroom, was pretty cool, and then the Jacuzzi was pretty cool. ALTHOUGH this was the biggest problem...

The Jacuzzi takes a while to fill up, so we pottered about, did bits and bobs until the Jacuzzi filled up, once we turned on the bubbles/pump the whole Jacuzzi filled up completely with lots and LOTS of black grimey dirt!!! There was loooads of it, I really am not kidding you it was a lot, me and my partner couldnt believe it! we emptied the jacuzzi out and filled it again, not wanting to be annoying moany guests we thought we'd give it another go, once it filled we tried again and again it did the same thing, just not as much this time. But still we were rather annoyed and called reception to come and have a look at it. It was an absolute nightmare to be honest, about 4 male workers, and 4 female workers including receptionist all came to the room eventually, prodding, and doing the exact same thing my partner was doing which was cleaning the pumps out with one of the hotel tooth brushes!! they were all in silence and my partner tried explaining again and again and again to each of the different people that kept coming to the room and none of them said a word, just stared at the tub! Was a joke, they didnt offer to upgrade us or anything, and must say they were coming in and out more people then different people for a good few hours! joke!

while they were in the room, we had a complaint also about the shower, it was a lovely stunning shower with an enormous shower head, really lovely, BUT when using it, it would take forever to wash as the water just went BOILING BURNING HOT TO FREEZING COLD on its own accord without touching it! i got very angry and just filled the bath up from then on! They tested it, but again lots of different people had to keep explaining it to and nothing happened about it AT ALL, they just forgot about it.

The hot tub/round bath in the bathroom was nice but was a bit grubby i think, had candle burn marks or funny coloured stains, and quite chipped and cracked rounnd the edges.

The pool is lovely, but it is very dangerous to get in and out of i think?! didnt have any steps, just had a strange lip that same up and could easily trip over?! really odd, no grippy floor. bit weird we thought.

The beach isnt where the hotel is, but that didnt really bother us, we spent most of our time chilling or traveling round really.

Is ok, but i dont think i would go here again really purely for this reason, as we were only there 3 nights and 2 days, as we left very early in the morning when we left, so was annoyed that 1 of those days was pretty much spent with lots of people coming in and out of the room. There really are some stunning places around, so i would look around if i were you, and i think that maybe some of the bad reviews you should listen to, to be honest as most are right, and AIR CON DID SMELL, was a very eggy smell, that was also very off putting.

SPA IS GREAT THOUGH!!!! IF THAT HELPS! HONEYMOON PACKAGE IS AWSOME!!!!!

BREAKFAST IS FINE.

Was quite dissapointed which is a real shame.