Very nice hotel. Not in the crazy heart of chaweng, but easily accesible. Wonderful spa (and great deals) hubby and i got a 3 hr spa day each for a total of a liitle over $100. Not much of a beach which is unfortunate, but can easily rent a moped or take the hotel shuttle to town. Gorgeous huge rooms. Excellent breakfast and hotel restaurant with happy hour. Would definately stay again. Affordable too.

Basically me & my partner stayed at this hotel at the very end of our holiday for a bit of luxury, in all fairness I did pay alot of money considering it is in Thailand for the Hotel for 3 days. But i thought, hey why not, a bit of luxury to the end of a fab holiday.

Well there were a few things about the Hotel which really annoyed me to be honest and was not very happy about.

Arrival and check in was fine, first impressions you think WOW very stunning and beautiful, and we stayed in the Jacuzzi Suite/Villa, we really loved the room, very large and spacious, massive bathroom, was pretty cool, and then the Jacuzzi was pretty cool. ALTHOUGH this was the biggest problem...

The Jacuzzi takes a while to fill up, so we pottered about, did bits and bobs until the Jacuzzi filled up, once we turned on the bubbles/pump the whole Jacuzzi filled up completely with lots and LOTS of black grimey dirt!!! There was loooads of it, I really am not kidding you it was a lot, me and my partner couldnt believe it! we emptied the jacuzzi out and filled it again, not wanting to be annoying moany guests we thought we'd give it another go, once it filled we tried again and again it did the same thing, just not as much this time. But still we were rather annoyed and called reception to come and have a look at it. It was an absolute nightmare to be honest, about 4 male workers, and 4 female workers including receptionist all came to the room eventually, prodding, and doing the exact same thing my partner was doing which was cleaning the pumps out with one of the hotel tooth brushes!! they were all in silence and my partner tried explaining again and again and again to each of the different people that kept coming to the room and none of them said a word, just stared at the tub! Was a joke, they didnt offer to upgrade us or anything, and must say they were coming in and out more people then different people for a good few hours! joke!

while they were in the room, we had a complaint also about the shower, it was a lovely stunning shower with an enormous shower head, really lovely, BUT when using it, it would take forever to wash as the water just went BOILING BURNING HOT TO FREEZING COLD on its own accord without touching it! i got very angry and just filled the bath up from then on! They tested it, but again lots of different people had to keep explaining it to and nothing happened about it AT ALL, they just forgot about it.

The hot tub/round bath in the bathroom was nice but was a bit grubby i think, had candle burn marks or funny coloured stains, and quite chipped and cracked rounnd the edges.

The pool is lovely, but it is very dangerous to get in and out of i think?! didnt have any steps, just had a strange lip that same up and could easily trip over?! really odd, no grippy floor. bit weird we thought.

The beach isnt where the hotel is, but that didnt really bother us, we spent most of our time chilling or traveling round really.

Is ok, but i dont think i would go here again really purely for this reason, as we were only there 3 nights and 2 days, as we left very early in the morning when we left, so was annoyed that 1 of those days was pretty much spent with lots of people coming in and out of the room. There really are some stunning places around, so i would look around if i were you, and i think that maybe some of the bad reviews you should listen to, to be honest as most are right, and AIR CON DID SMELL, was a very eggy smell, that was also very off putting.

SPA IS GREAT THOUGH!!!! IF THAT HELPS! HONEYMOON PACKAGE IS AWSOME!!!!!

BREAKFAST IS FINE.

Was quite dissapointed which is a real shame.

but it could be if it makes improvements. Positives: a very good room rate with free upgrades to two Jacuzzi Suites for 5 nights over the New Year holiday. Access to the beach through Restaurant Buco next door. Privacy in very spacious, well-designed suite layouts/floorplans. Child-friendly staff. Negatives: A really lousy breakfast--they provide a wide variety of foods but it's all pretty much at the fast-food/take out level of quality: buy it from Tesco, slap it on a tray, serve it to the guests. This is a hotel that has prioritized quantity over quality. This all-you-can-eat supermarket-food approach was applied to the mandatory New Year's Eve Gala Dinner, a very sad affair where seafood, sushi and Thai curries were served as if for 20 bus loads of tourists, definitely not fine dining, more like KFC serving seafood and sushi... simply not appealing. Additional negatives included poor housekeeping, we were never sure if we would get fresh towels even as our old ones would be removed. Over five nights, my room might have been swept once. Staff are friendly but this masks a consistent failure to follow-through. I asked for an airport transfer three times and the front desk left me on my departure date frantically waiting for an outside taxi because no one had actually bothered to do anything with my requests. And finally, and most importantly: while nice, the hotel's pool is a death trap: the underwater electrical lights are hanging loosely from their sockets, the stone tiles around the pool get slippery and when a guest falls, there are no staff who offer assistance. Beware.

The hotel was spectacular and very relaxing. It is however a little expensive but the service does compensates. For example, they forgot to collect us from the airport so as a compensation, they upgraded us to a jacuzzi suite. We really enjoyed our stay there but it is a little far out from the main attractions of koh samui.