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“Am sad to put Poor, but thought I had to really considering the circumstances. Not Terrible Hotel though.” 2 of 5 stars
Review of The Sarann

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The Sarann
4.5 of 5 Hotel   |   95-96 Moo 3, Chaweng Noi Beach, Tambol Bophut, Chaweng, Ko Samui 84320, Thailand   |  
Hotel amenities
Ranked #25 of 61 hotels in Chaweng
Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Am sad to put Poor, but thought I had to really considering the circumstances. Not Terrible Hotel though.”
2 of 5 stars Reviewed January 25, 2013

Basically me & my partner stayed at this hotel at the very end of our holiday for a bit of luxury, in all fairness I did pay alot of money considering it is in Thailand for the Hotel for 3 days. But i thought, hey why not, a bit of luxury to the end of a fab holiday.

Well there were a few things about the Hotel which really annoyed me to be honest and was not very happy about.

Arrival and check in was fine, first impressions you think WOW very stunning and beautiful, and we stayed in the Jacuzzi Suite/Villa, we really loved the room, very large and spacious, massive bathroom, was pretty cool, and then the Jacuzzi was pretty cool. ALTHOUGH this was the biggest problem...

The Jacuzzi takes a while to fill up, so we pottered about, did bits and bobs until the Jacuzzi filled up, once we turned on the bubbles/pump the whole Jacuzzi filled up completely with lots and LOTS of black grimey dirt!!! There was loooads of it, I really am not kidding you it was a lot, me and my partner couldnt believe it! we emptied the jacuzzi out and filled it again, not wanting to be annoying moany guests we thought we'd give it another go, once it filled we tried again and again it did the same thing, just not as much this time. But still we were rather annoyed and called reception to come and have a look at it. It was an absolute nightmare to be honest, about 4 male workers, and 4 female workers including receptionist all came to the room eventually, prodding, and doing the exact same thing my partner was doing which was cleaning the pumps out with one of the hotel tooth brushes!! they were all in silence and my partner tried explaining again and again and again to each of the different people that kept coming to the room and none of them said a word, just stared at the tub! Was a joke, they didnt offer to upgrade us or anything, and must say they were coming in and out more people then different people for a good few hours! joke!

while they were in the room, we had a complaint also about the shower, it was a lovely stunning shower with an enormous shower head, really lovely, BUT when using it, it would take forever to wash as the water just went BOILING BURNING HOT TO FREEZING COLD on its own accord without touching it! i got very angry and just filled the bath up from then on! They tested it, but again lots of different people had to keep explaining it to and nothing happened about it AT ALL, they just forgot about it.

The hot tub/round bath in the bathroom was nice but was a bit grubby i think, had candle burn marks or funny coloured stains, and quite chipped and cracked rounnd the edges.

The pool is lovely, but it is very dangerous to get in and out of i think?! didnt have any steps, just had a strange lip that same up and could easily trip over?! really odd, no grippy floor. bit weird we thought.

The beach isnt where the hotel is, but that didnt really bother us, we spent most of our time chilling or traveling round really.

Is ok, but i dont think i would go here again really purely for this reason, as we were only there 3 nights and 2 days, as we left very early in the morning when we left, so was annoyed that 1 of those days was pretty much spent with lots of people coming in and out of the room. There really are some stunning places around, so i would look around if i were you, and i think that maybe some of the bad reviews you should listen to, to be honest as most are right, and AIR CON DID SMELL, was a very eggy smell, that was also very off putting.

SPA IS GREAT THOUGH!!!! IF THAT HELPS! HONEYMOON PACKAGE IS AWSOME!!!!!

BREAKFAST IS FINE.

Was quite dissapointed which is a real shame.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Top Contributor
69 reviews 69 reviews
37 hotel reviews
Reviews in 24 cities Reviews in 24 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 13, 2013

but it could be if it makes improvements. Positives: a very good room rate with free upgrades to two Jacuzzi Suites for 5 nights over the New Year holiday. Access to the beach through Restaurant Buco next door. Privacy in very spacious, well-designed suite layouts/floorplans. Child-friendly staff. Negatives: A really lousy breakfast--they provide a wide variety of foods but it's all pretty much at the fast-food/take out level of quality: buy it from Tesco, slap it on a tray, serve it to the guests. This is a hotel that has prioritized quantity over quality. This all-you-can-eat supermarket-food approach was applied to the mandatory New Year's Eve Gala Dinner, a very sad affair where seafood, sushi and Thai curries were served as if for 20 bus loads of tourists, definitely not fine dining, more like KFC serving seafood and sushi... simply not appealing. Additional negatives included poor housekeeping, we were never sure if we would get fresh towels even as our old ones would be removed. Over five nights, my room might have been swept once. Staff are friendly but this masks a consistent failure to follow-through. I asked for an airport transfer three times and the front desk left me on my departure date frantically waiting for an outside taxi because no one had actually bothered to do anything with my requests. And finally, and most importantly: while nice, the hotel's pool is a death trap: the underwater electrical lights are hanging loosely from their sockets, the stone tiles around the pool get slippery and when a guest falls, there are no staff who offer assistance. Beware.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 5, 2013

The hotel was spectacular and very relaxing. It is however a little expensive but the service does compensates. For example, they forgot to collect us from the airport so as a compensation, they upgraded us to a jacuzzi suite. We really enjoyed our stay there but it is a little far out from the main attractions of koh samui.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vientiane, Laos
Top Contributor
144 reviews 144 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 5, 2012

The hotel is situated right at the southern end of Chaweng beach where it runs into a headland. Although it is somewhat away from the big hotels on Chaweng beach, it provides a great jumping off point for leisurely up-and back beach bar crawls, with plenty of places to stop off, eat or drink on the way.
My wife and I took a jacuzzi villa room on the inshore side as no beachfront rooms were available - the latter looked fabulous. Nevertheless, the room was very pleasant and well-appointed, with a very cool colonial-tropical style. The enclosed outdoor terrace was a very nice private place to sit and enjoy a cool drink - although see the tip below!.
The villas are quite crammed into what is a fairly constricted piece of land but somehow the luxuriant vegetation offset that downside.
The food and wines in the restaurant were excellent and the whole staff from top to bottom were among the friendliest we have ever encountered.

Room Tip: If outside on private terrace at night without much clothing, be aware that you can be easily overse...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 21, 2012

The Oceanfront Pool Villa I stayed was amazing. It was one of the best ones I've ever stayed and given the price I've paid for, it was out of my expectation. Of course you cannot expect everything 5-star but the sea view was magnificent, albeit the beach in front was filled with rocks not sands, but this was acceptable.

The "mini" living room was separated from the bedroom, which means you need to go pass 2 doors via outdoor to get there thus it was rarely used as you got another TV in the bedroom anyway.

Location: Perfect for those who wants somewhere quiet but not too remote. It's about 10 mins drive from Chaweng beach.

Swimming Pool: Great sea view. Whilst it was not a mega one, the size was OK and it should be good enough for most people.

Breakfast: Not a lot of choices and I started to get bored with the same food every day. Fried eggs/omelet only available on request which should be told to guests in advance upon sitting.

Services: Overall OK but they sometimes missed the "tiny details" e.g. lights in my room were not working when arrived, but they were able to fix it quickly. Out of my expectation, the private villa dinner I requested was very well organised and all my "additional requests" were very carefully looked after. The price was very reasonable and I recommend to those who want to propose/celebrate anniversaries with their significant others.

WiFi: Agree with others that it was terrible. They need to put it on #1 priority to improve.

P.S. Dr Frog was quite walkable (10 mins walk from hotel) but quite dangerous to me when I did so in the dark along the hard shoulder of a main road...

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 22, 2012

We really enjoyed staying there, the room was very big. It has a small deck with a table and chairs.
We were there only a few days.

Things to do;
1) Pool; It is very small. It's an infinity pool, it looks nice from the dining area.
2) Beach, it's not in front of hotel. You would have to walk down about 10-15 minutes to enjoy the beach. There are rocks and a cliff in front of the hotel.


Vibe;
Not sure how to explain this, it's was a bit uptight for us. Food was good, they have both western and Thai. It's not far from Chawaeng beach. You can walk to, but it was very crowded.
We enjoyed driving around the island, it takes about 1:30 hours if not stopping. We stopped at lookouts, Hin Ta Hin Yai, Shopping and tried local food. It made the trip different.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 21, 2012

As the name suggests, "Sarann" promises relaxation and peace of mind.We wnet there for our honeymoon and stayed at the "Jacuzzi Suites" Room No 214 and it what more when you have a big bath tub(in the room) and jacuzzi in open .. !!!!
Location : It is not in the main chawang area where you have all the nightlife but just 10 minutes to the main area. We actually enjoyed driving down to the "'happening area" and after the day's fun when we came back it was amazing to enjoy the serene , beautiful landscape that Sarann offered.
Morning Buffets are good overlooking the ocean. Since The Saran is on the beach you might want to take up an early morning stroll on the beach.
Hotel Staff and amenities : I must complement the maintenance staff, the room and washroom was absolutely clean.
You might have some language problems as they don't understand english that well. we did have communication issues with the receptionist and there was no internet in our room though we requested for it many times(it was part of the facilities that were offered in our room)... don't hire bikes from the hotel they are 5 times the cost in the market.

And most importantly you have to prioritize what you want from the trip one in which you just want to party hard or the one in which you want to rejuvinate. In the latter case, Stay at the Sarann. (or just party hard and then come back to this quite calm place)

Do not miss the Full Moon Party at Koh Phangan.. it happens once a month ... !!!

Room Tip: If budget suits needless to say go for the ocean view.. and rest all the rooms are the same.. Take...
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Sarann

Address: 95-96 Moo 3, Chaweng Noi Beach, Tambol Bophut, Chaweng, Ko Samui 84320, Thailand
Location: Thailand > Surat Thani Province > Ko Samui > Chaweng
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#15 Spa Hotel in Chaweng
#17 Luxury Hotel in Chaweng
#20 On the Beach Hotel in Chaweng
#25 Business Hotel in Chaweng
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Sarann 4.5*
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Also Known As:
The Sarann Hotel Chaweng
Sarann Hotel Chaweng
The Sarann Ko Samui/Chaweng, Thailand

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