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“forest hills” 4 of 5 stars
Review of BEST WESTERN Forest Hills Hotel

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BEST WESTERN Forest Hills Hotel
3.0 of 5 Hotel   |   Overton Hill, Frodsham WA6 6HH, England   |  
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Ranked #1 of 3 Hotels in Frodsham
Greater Manchester, United Kingdom
1 review
“forest hills”
4 of 5 stars Reviewed June 6, 2014

Well placed for Sandstone trail walk but not for those on a limited budget ,the Trail is literally on the doorstep but the nearest decent pub does not do food so to eat out of the hotel or buy sandwiches for the next day involves long steep walk downhill & back. We did 1st leg of walk to hotel from Frodsham saving ourselves from a steep start the next day & it was good to have a swim that evening. The hotel could make more efforts at attracting walkers with some bargain offers but not sure we are the type of clientelle they welcome !

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western GB

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review, June 18, 2014
Dear M C
Many thanks for your review on Trip Advisor and we are extremely pleased that you enjoyed your stay with us.
You are quite right in your comments about our positioning for the sandstone trail and how convenient it is however i would have to disagree with the fact you believe we are not the type of clients that we welcome here at the hotel.
We have over the years attracted numerous groups of walkers many of whom return time and time again to enjoy the challenge and beauty of the local walks in the area and we believe we are extremely competitively priced for that market place in comparison to other hotels in the area.
If you keep an eye on our website there are times when we offer our guests fantastic prices for late availability.
All that said we are delighted you enjoyed your stay with us and hope to welcome you back very soon
Kind Regards
Kieran McCabe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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394 reviews from our community

Traveler rating
    164
    140
    57
    20
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 4, 2014 via mobile

I booked this hotel for a change as I had a new member of staff join the team. Very disappointed with vegetarian choice on the menu. Staff at the breakfast very helpful and pleasant but reception very rude when checking out. I had queried why they implement a 2 percent charge for credit card payment for the evening meal. I tried to explain that Best western don't usually have this policy I was then informed very bluntly that they do. Not helpful at all. I will stick to other hotels in the area in future.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review, June 18, 2014
Dear Deborah R
Many thanks for taking the time to post your review on Trip Advisor.
I apologise for not meeting up to your expectations and there are areas i will be discussing with the team here at the hotel including the vegetarian selection on the menu,we do on occasions if a guest requests different vegetarian choices cook them to order and i am very suprised that this didnt happen
Just to clarify the situation with the credit card charges this is not a Best western policy as every Best Western hotel is individually owned and managed and we all fly under the flag of best Western as our brand.
Once again please accept our sincere apologies and if you e mail or private message me through Trip Advisor we will ensure your next visit to us is trouble free
Yours sincerly
Kieran McCabe
General Manager
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Preston, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 3, 2014

Issues I had: 1) The bathroom had a smell of stale smoke. 2) The in room internet was so poor, I ended up using my own dongle connection 3) The restaurant does not change its menu, so if you stay more than one night be prepared for same repetitive choices 4) The breakfast times at the weekend start from 8am. No option for people who need to leave early. They do not even offer a earlier time for continental breakfast. Wasted my money paying for dinner, bed and breakfast. 5) On the morning of the second day I stayed, there was no drinking water- All the taps were running hot! 6) At the time of booking nor at check in did any of the staff mention there was a music festival going to happen the next day (and all night) right in the grounds of the hotel. Absolutely furious- What a ruined peaceful night. Overall, I can say that I would not stay here again nor would I recommend this any family or friends. I felt like I wasted my money and should have gone elsewhere.

  • Stayed June 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western GB

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review, June 9, 2014
Dear Rachel D

Thank you for posting your review on Trip Advisor.

As I have already replied to yourself via email I am posting the reply sent to you again.

I was extremely disappointed to read your comments as it would seem we failed on a number of issues that could have been easily rectified.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again as we would like to prove to you that this was purely an isolated incident.

If I can provide any assistance, please don't hesitate to contact me directly.

Kind Regards
Kieran McCabe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 3, 2014

A very nice secluded hotel. Complete with gym and swimming pool.
The meals in the restaurant are to an excellent standard with a good verity to choose from.
Rooms are clean and tidy, the only drawback for me was the size of the TV's in the rooms.

Very pleasant and well presented staff.

Room Tip: 101- 105 have excellent views.
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review, June 4, 2014
Dear DWB 8466
Many thanks for taking the time to post your review on Trip Advisor and i will take great pleasure in passing your kind comments onto the team here at the hotel.
We have an excellent reputation for our food in the restaurant and Chris our food service manager will be really pleased to read your comments.
We are constantly upgrading our bedrooms and will be changing the TV,s as we refurbish the rooms.
Once again many thanks and we hope to welcome you back very soon.
Kind regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Runcorn, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 2, 2014

Just spent the weekend at this lovely hotel celebrating my daughter's wedding, what a lovely time we had, Kieran the manager and all his staff gave excellent service from start to finish,
would recommend to anyone looking for wedding venue, Thankyou for making our day special.

Room Tip: Lovely view in the evening from 206.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review, June 4, 2014
Dear pssmith22
Firstly I would like to thank you and congratulate you on being our 300th review on Trip Advisor it,s a very good milestone for us at the hotel.
Thank you so much for your fabulous comments and it was a pleasure personally to look after Sara and Matt on their very special day.
I will take great pleasure in passing on your kind comments to all the team at the hotel including the girls in the back office who did all the organising with Sara.
We hope to see you all again very soon and hope Sara and Matt have a very long and happy life together.
Kind Regards
Kieran McCabe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 1, 2014

Stayed here for 1 night. First surprise was the 3 beds in the room - 1 double and 2 singles (room 92 on ground floor) despite only me being booked into room. Good pool facilities but found it noisy due to kids there at 7pm and learning to swim. Poor quality of changing rooms though. Wifi reception non existent in room despite room 91 getting access. Nice reception area and dining area. Choice of dishes on evening menu limited for vegetarians, breakfast quite poor - fruit salad very poor quality and unappetising. Friendly staff. No iron in rooms.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review, June 4, 2014
Dear xmasjones
Many thanks for taking the time top post your review on Trip Advisor following your recent stay with us here at the Best Western Forest Hills Hotel and thanks for your kind comments.
We are delighted you enjoyed your stay with us and i will take great pleasure in passing your kind comments onto the team.
We have a variety of different rooms here at the hotel and we are pleased to let you know we have just completed a refurbisment of 4 more family rooms to a very high standard giving us the oppertunity to accomodate more parents and childern in the same room.
Please keep an eye on our website for special offers especially over the summer holidays as we have plenty of great things to do in the area.
Once again many thanks
Kind regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 31, 2014 via mobile

My husband and I have just returned from an overnight stay with our 2 children. We bought the family deal which included fast track tickets to Chester Zoo and represented excellent value for money.

The customer service from staff on our initial booking and subsequent enquiries was excellent and this was echoed thoughout our stay. The staff here are very friendly and helpful and really do make the difference.

Rooms were clean, comfortable and spacious. We also used the leisure facilities which were very good and enjoyed by all.

Another highlight was the superb breakfast, with a wide variety and once again wonderful service. The views from here are spectacular.

Overall, we had a great stay in a very pleasant hotel, which was excellent value for money

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foresthillshotel, General Manager at BEST WESTERN Forest Hills Hotel, responded to this review, June 4, 2014
Dear Dsmales
Thank you very much for posting your excellent review on Trip Advisor and i will take great pleasure in passing your kind comments onto our team here at the hotel.
We are delighted you enjoyed our facilities and Chester Zoo is a fabulous place for both children and adults to visit.
We have lots going on at the hotel so keep your eye on our website for any special offers and we hope to welcome you back very soon.
Kind Regards
Kieran McCabe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Forest Hills Hotel

Address: Overton Hill, Frodsham WA6 6HH, England
Phone Number:
Location: United Kingdom > England > Cheshire > Frodsham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Frodsham
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Forest Hills Hotel 3*
Number of rooms: 68
Official Description (provided by the hotel):
BEST WESTERN Forest Hills Hotels a modern 3 Star Hotel.Situated just off the M56 yet set amidst beautiful Cheshire countryside.The panoramic views across the Cheshire Plains and the Mersey Estuary instantly tells you that the BEST WESTERN Forest Hills is something different.Set amongst quiet woodland,away from the hustle and bustle of the city,for a perfect nights sleep,yet just minutes away from the M56 which opens up the delights of Cheshire and North Wales and just a 20 minute drive from Chester.A perfect base for exploring the countryside,with the sandstone Trail on the doorstep.Ideal for families and Leisure Breaks.Cheshire Oaks Outlet Village for shopping and fun for the family at Chester Zoo,Blue Planet Aquarium and Gullivers World. ... more   less 
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Also Known As:
BEST WESTERN Forest Hills Hotel Frodsham, Cheshire

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