My husband and I just returned home from our honeymoon at Ocotal Beach Resort. Unfortunately, we were very unimpressed with this hotel. I'm so thankful the two other hotels we stayed at in Arenal were fabulous, to somewhat make up for this awful place.
First of all, we paid over $200/night and were on our honeymoon. It was a terrible place to stay for the final four nights of our honeymoon and I actually looked around for other nearby options after our first night there. We arrived around 3pm and our room was not ready. We went out to Father Roosters nearby for lunch (which was fabulous, and I highly recommend!) while we waited for our room. About an hour later, our room was ready, so we went in to change and relax. One of the housekeepers opened the door without knocking to bring in cups, which she must have run out of when cleaning/setting up the room. While I appreciate her finishing up, she should have knocked before entering.
That evening we walked up to look at the hotel dinner menu. I was shocked one that there were only four entree options and two how overpriced the food was compared to everywhere else we went. We ended up going into Coco Beach or eating at Father Rosters for every meal because of the lack of options on site. In addition, the food quality at the breakfast buffet was just average.
Before we went to bed the first night, I noticed spots of blood on our comforter. I was horrified and when I called reception, the woman acted like I was being a brat for requesting housekeeping to come change our sheets. It took them over an hour to come take care of this, when all we wanted was to go to bed after an exhausting day of traveling.
We had a little pool outside our room, overlooking the beach. I thought it was adorable, but when I went out to look closer, it was filthy. There was no way I would have swam/soaked, or relaxed in there because it was filled with dirt, leaves, etc. and did not look like it had been cleaned in months.
One reason we booked here was because of the free wi-fi, which didn't work. When we were sitting on the couch in the reception office it worked, but nowhere else on site. Very frustrating!
Finally, some the photos on Expedia, Ocotal's web site, and Ocotal's facebook page are NOT this hotel. Some may have been, but most of the photos of the grounds and infinity pool were no where to be found. There are a few specific photos I have in mind, but those images were no where to be found of the infinity pools.
I'm so unimpressed with this hotel and so mad that we spent nearly $1,000 to stay here for four nights. It was absolutely not worth it and I don't recommend it to anyone. Yes, the views from outside were gorgeous...but notice being outside, looking over the ocean was the only pretty thing there.
Grungy and over-priced. Don't waste your money here!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 10, 2013
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Best regards from the Ocotal Beach Resort in Guanacaste , Costa Rica.
Regarding your comments, we are very sorry for any inconvenience to our hotel. We are following up on each of the points. The general management always has its doors open to serve our customers, we would have liked to talk to you at the time of the situation to resolve it.
We appreciate your feedback, it helps us to improve day by day.
We are here to serve you, any additional questions please write to email: email@example.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.