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“Don't waste your time or money here!!!” 1 of 5 stars
Review of Ocotal Beach Resort

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Ocotal Beach Resort
3.5 of 5 Resort   |   Playa del Coco | PO Box 1, Playa Ocotal, Costa Rica   |  
Hotel amenities
Ranked #1 of 1 Hotels in Playa Ocotal
Boston, Massachusetts
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Don't waste your time or money here!!!”
1 of 5 stars Reviewed January 2, 2013

My husband and I just returned home from our honeymoon at Ocotal Beach Resort. Unfortunately, we were very unimpressed with this hotel. I'm so thankful the two other hotels we stayed at in Arenal were fabulous, to somewhat make up for this awful place.

First of all, we paid over $200/night and were on our honeymoon. It was a terrible place to stay for the final four nights of our honeymoon and I actually looked around for other nearby options after our first night there. We arrived around 3pm and our room was not ready. We went out to Father Roosters nearby for lunch (which was fabulous, and I highly recommend!) while we waited for our room. About an hour later, our room was ready, so we went in to change and relax. One of the housekeepers opened the door without knocking to bring in cups, which she must have run out of when cleaning/setting up the room. While I appreciate her finishing up, she should have knocked before entering.

That evening we walked up to look at the hotel dinner menu. I was shocked one that there were only four entree options and two how overpriced the food was compared to everywhere else we went. We ended up going into Coco Beach or eating at Father Rosters for every meal because of the lack of options on site. In addition, the food quality at the breakfast buffet was just average.

Before we went to bed the first night, I noticed spots of blood on our comforter. I was horrified and when I called reception, the woman acted like I was being a brat for requesting housekeeping to come change our sheets. It took them over an hour to come take care of this, when all we wanted was to go to bed after an exhausting day of traveling.

We had a little pool outside our room, overlooking the beach. I thought it was adorable, but when I went out to look closer, it was filthy. There was no way I would have swam/soaked, or relaxed in there because it was filled with dirt, leaves, etc. and did not look like it had been cleaned in months.

One reason we booked here was because of the free wi-fi, which didn't work. When we were sitting on the couch in the reception office it worked, but nowhere else on site. Very frustrating!

Finally, some the photos on Expedia, Ocotal's web site, and Ocotal's facebook page are NOT this hotel. Some may have been, but most of the photos of the grounds and infinity pool were no where to be found. There are a few specific photos I have in mind, but those images were no where to be found of the infinity pools.

I'm so unimpressed with this hotel and so mad that we spent nearly $1,000 to stay here for four nights. It was absolutely not worth it and I don't recommend it to anyone. Yes, the views from outside were gorgeous...but notice being outside, looking over the ocean was the only pretty thing there.

Room Tip: Grungy and over-priced. Don't waste your money here!!!
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat P, Director of Sales at Ocotal Beach Resort, responded to this review, February 10, 2013
Dear Sir:

Best regards from the Ocotal Beach Resort in Guanacaste , Costa Rica.

Regarding your comments, we are very sorry for any inconvenience to our hotel. We are following up on each of the points. The general management always has its doors open to serve our customers, we would have liked to talk to you at the time of the situation to resolve it.

We appreciate your feedback, it helps us to improve day by day.

We are here to serve you, any additional questions please write to email: mercadeo@ocotalresort.com

Sincerely,

Marketing Managemen
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362 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Portland, Oregon
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed January 1, 2013

We stayed here for 5 days - the view was fantastic (300 series room) as well as from the restaurant. This hotel has great potential, but has fallen behind in maintaining the facility. We had no table lamp, dirty patio tiles, cracked sidewalk, broken TV channel changer, etc.... Nothing horrid, but somewhat frustrating and certainly didn't live up to a 4 star rating. Also, the wi-fi was hard to connect to in the rooms.

The wait staff at the restaurant were nice and the food adequate - nothing special, but decent food if you didn't want to go into town.

The large pool was very nice - just a steep walk to get back to your room.

Room Tip: If you want a few, choose the 300 or 400 rooms.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat P, Manager at Ocotal Beach Resort, responded to this review, February 12, 2013
Dear Sir:

Thank you very much for your feedback, we will follow up on your complaint, we had problems with the wifi signal in the area, but we are working to resolve this situation. We are sending a copy of your report to the maintenance department.

Any additional questions or concerns please do it to mercadeo@ocotalresort.com

Regards,
Hotel Management
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stouffville
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 31, 2012

Although my boyfriend and I did not stay at the hotel, we did try and go to the restaurant...... the view was the only nice thing about the restaurant..... the menu was nothing special at all and very overpriced and offered very little. We were in Coco for a month and ate out a lot, and we ended up walking out and going to Father Roosters! Had a great rap, ticalindas, and the staff was wonderful!

  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat P, Director of Sales at Ocotal Beach Resort, responded to this review, February 8, 2013
Dear friends, Greetings from Ocotal Beach Resort in Guanacaste. We appreciate your visit and comments about the restaurant , the hotel will do a review of the menu and restaurant prices, we expect to implement in the coming months new ways to provide more and better options to our customers. Any additional comments or questions, mail it to: mercadeo@ocotalresort.com
We hope to welcome you again in the future, will be a pleasure to serve you.
Sincerely,
Marketing Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 27, 2012

The hotel is set high up above the Pacific with great views and a lovely terrace and restaurant area. However when we stayed at the start of Dec 2012 several areas of the terrace were closed as the wooden structure was rotten and unsafe. The beach (reached via steep steps of the road) is not very inviting as the bay is used as a mooring area for the dive and fishing boats.
The reception area is pleasant but checking is is slightly unnerving as you have to sign various papers stating you must pay significant sums of money if you loose your key etc.and have to sign a blank credit card slip (make sure you get it back when you check out). They seem to lack a system to charge for drinks on the terrace and with meals so it is worth checking your bill carefully when you check out.
The rooms, and indeed the whole resort was the dirtiest of any of the hotels we stayed in during our 2 weeks in Costa Rica. In our first room we had a broken fridge (it was empty) and several of the other guests reported non functioning TVs, toilets, jacuzzi, patio doors etc.. On the second days the hot water pipe under our sink became loose and flooded the whole room in scolding water to a depth of several inches. The staff and reception seemed unconcerned leaving us to clear the room and not sending anyone to look at it for nearly 20 minutes by which time the water was flowing out of the door.
The food was very disappointing for a 4 star hotel. The breakfasts were the poorest of anywhere we stayed with a limited choice. The food served for lunch and dinner was very basic (chicken or fish with sauce followed by fried pineapple and ice cream being typical).
The resort had the feel of a 4 star resort that fallen on hard times and was now cutting all the corners it could to make ends meet. Just glad we were only staying 2 nights. Very handy for the airport at Liberia (20 mins away by car)

Room Tip: The rooms high up (400s) have the best views and are next to the small infinity pool
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat P, Manager at Ocotal Beach Resort, responded to this review, February 15, 2013
Dear Sir:

We apologize for the delay in response, we have been making changes to the hotel with the intention of improving service in all areas.

Any additional questions may do so by mail: mercadeo@ocotalresort.com

Thank you very much for your suggestions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 23, 2012 via mobile

I wanna start by saying it was a nightmare trying to get to the place. There's no sign at the entrance to let you know you're there. We past by it several times before realizing the entrance we were looking at could be the way to go... Terrible feeling being lost and having no one to ask... The address they have at their website is completely useless.
Besides that, I loved the place. They have a very profesional dive center and the service was great. I also loved the beach. You can do scuba diving or just snorkeling on the beach. The swimming pool was very nice too.
Ocotal, El Coco and Hermosa really are beaches anyone would love to visit in Guanacaste.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat P, Manager at Ocotal Beach Resort, responded to this review, February 15, 2013
Dear Sir:

With pleasure we will take your suggestion to place better and more signs of the hotel at strategic locations.

We will review the information on how to reach the hotel.

Any additional questions may do so by mail: mercadeo@ocotalresort.com

Thank you very much...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed December 20, 2012

This was more than I expected!!! A true dream - a place to relax, explore, and meet some of the nicest people on Earth!! I can't think of anything that I did not like. The front desk staff were helpful, friendly and personable. Housekeeping, dining area staff, diving shop staff and groundskeepers were also wonderful, helpful, personable and friendly. They always had a smile on their faces and laughed at our jokes or comments. I feel like I found a new place to call home - I will return to this resort and area -- and would highly recommend it. You will experience the novelty of the area and will feel like a welcomed guest. It is not a "cookie cutter" property like some high-end chain hotels.

Room Tip: If you want to be closer to the hotel lobby and dining area, stay in a room in the 300s. All views a...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 17, 2012

Great price! Beautiful pools, beaches, and location! Traditional breakfast included which was a blessing. Food for lunches and dinners average to slightly better than average but no concern because lots of great restaurants within a short taxi ride away. The housekeeping staff were very conscientious. The front desk staff were very helpful and gracious. To save money we bought sandwich fixings (small fridge in room) and chips for lunches. We did a couple day tours and the resort staff helped us arrange them which was a blessing. Overall, this was a vacation of a lifetime!!!!!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocotal Beach Resort

Address: Playa del Coco | PO Box 1, Playa Ocotal, Costa Rica
Location: Costa Rica > Province of Guanacaste > Playa Ocotal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Playa Ocotal
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ocotal Beach Resort 3.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Ocotal Beach Hotel Playas Del Coco
Hotel Ocotal Beach
Ocotal Beach Resort Costa Rica/Playa Ocotal

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