Our family made a booking for four nights in order to stay close by our family in old bar whilst dealing with a very sad event for everyone. We stayed at the resort for two nights and due to personal circumstances we did not need to stay at the resort for the remaining two nights. On checking out we were given no option but to pay the four nights in total. While we understand we were half an hour late to checkout and understand perhaps to be charged for the third night we did not expect to be charged for the fourth night. On asking why this was the case we were told it was the policy of the resort which was stated in the terms saying 'no refund on early checkout' and the resort would not be able to let the room out for these remaining nights. The manager told us we should have made them aware of what our situation was which we acknowledge this now but we didn't really know what it was, taking day by day as the situation required. The managers simply told us it was policy and nothing they could do for us and it was now in the system. We expressed our disappointment with their lack of understanding and our intention that we would be needing rooms later the next week for at least 15 people. Only then did the managers very hesitantly reply that they would be prepared to give us a credit for the fourth night on our return if we booked at least two nights with the resort later in the week. We were very shocked and unhappy about the treatment and lack of understanding we received from the managers at the resort and want everyone to be aware of the policy which seems to be in place in relation to making a booking and the actual use of the rooms and the obvious no cancellation policy of the resort!!!! A cancellation fee, fair enough but to be charged for a room that you are not using for two nights simply because it is policy is beyond comprehension!
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