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“An unexpected oasis” 4 of 5 stars
Review of Baia di Ulisse Wellness & SPA

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Baia di Ulisse Wellness & SPA
4.0 of 5 Hotel   |   Via Lacco Ameno | Agrigento, 92100 San Leone, Agrigento, Sicily, Italy   |  
Hotel amenities
Ranked #2 of 3 Hotels in San Leone
Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“An unexpected oasis”
4 of 5 stars Reviewed October 3, 2012

We muddled our way through the traffic and tourist buses of Agrigento wondering where the windy roads would take us and arrived at this resort and spa.
It is beautiful! Located by the water, the decor is impeccable, the rooms were comfortable and access to the beach very convenient.
I have to say though that we were not so impressed with the food, neither dinner nor breakfast were out of the ordinary, however overall it is a place I would return to to relax and chill.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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439 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Jamestown, Rhode Island
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 22, 2012

Where to start; first, the good, a beautiful pool deck, a five minute walk along a well landscaped path to an expansive sandy beach, and a fairly attractive building. OK, enough of the good, now the poor, as two of the other reviewers noted, this hotel/spa has some strange features. Primarily it is a pleasure prison - the management wants you to stay there exclusively and spend your money on their expensive and rather shoddy products (including the food). For example, one day we ordered paninis for lunch and they came on hot dog rolls, now hot dog rolls are fine with hot dogs (and for feeding ducks) but not for serving mozzarella and tomatoes. The beautiful pool, as noted by another reviewer, closes in the middle of the day and is always surrounded by a rope cordon to limit access to just one end of the pool. Further, the poor pool monitor is armed with a large noisy wet vacuum and apparently has instructions to clean-up every drop of water that leaves the pool falling-off wet guests as they exit and drip on the deck. You get the strong impression they don't really want you to use the pool. The three breakfasts and one dinner we had there were easily the worst meals we experienced in our two and half weeks in western Sicily. When we asked the front desk staff for any sort of information; for example, alternative local resturants, public transportation to Agregento or the Valley of Temples, or how to get to San Leone, the responses were always vague and lacking in definitive information. They simply don't want you to leave - after a while (we were there for three nights in early September 2012), we began to think the music piped through-out the facility was only playing "Hotel California" and the very limited number of television channels (for a four star resort) only showed the 1960s program "The Prisoner". Also the wifi service was totally non-existent. There were two computers in the lobby but one didn't work and one was so slow we were never able to open our email or access the internet effectively. Also strangely, the facility has a large nicely set-up bar area but never seems to have a bar tender available. After contacting the front desk about getting bar service, a rather unhappy fellow would arrive and grumpily take our order and then leave. We did manage to walk to San Leone, not the most enjoyable walk around parked cars, trash and overgrown trees, but we did find a very good ocean front restaurant (the name was something like Le Mare amari) about 20 minutes away for our last night. Also, there's a small locals restuarant at a camp site about five minutes walk from the hotel. In conclusion, we don't enjoy being so harsh about this hotel because it has a staff of people who need to make a living but the management of this place really treats its patrons poorly and needs feedback. They probably can survive well enough on the tour groups that get bused in every evening and sadly most likely don't care about negative reviews by people travelling independently.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 10, 2012

The hotel looks lovely upon arrival but we found a few things quite odd. the hotel is called a wellness and spa hotel but this part of the hotel is only open on the weekends. they have a lovely swimming pool which they charge €5 per day per person for and then €3 per towel and then decide to close the pool between 1 and 3pm everyday for no apparent reason. when we arrived,the only food available was at their poor bar. we had 2 cokes and 2 very poor quality sandwiches and this cost €16 which was frankly embarassing for what we ate. the wifi only works at reception even though it is advertised to work in your room. the rooms are pretty basic and our shower didnt work properly.Overall we felt that the hotel wanted to charge a lot of money for things that are usually included in the room rate.
at breakfast the hotel clearly catered for coach groups as there was next to no service and the breakfast was very average in quality.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
67 reviews 67 reviews
49 hotel reviews
Reviews in 46 cities Reviews in 46 cities
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed September 9, 2012

I rang this hotel before booking as we were travelling via public transport and needed to know if it was accessible from the station and local bus.Tthe response was 'yes', but they forget to say you have to walk up a 300 metre long laneway that is extremely steep. At the same time you have to avoid cars that are eccelerating fast to get to the top of the hill.
After arriving in the very hot weather dragging a suitcase and up the steep hill the reception area has no chairs and no airconditioning. No offer of a drink of water!!Iit was 3pm and our room was not ready...another 30 minutes.
So off to the pool area to get a drink and something to eat. The food was prepackaged panini that had to be heated to make it barely edible.
At least the room was air conditioned, although small and dark. The bathroom was very small and no room to move in the shower.
We decided to have dinner in the restaurant but it was closed for a private function and we were told to climb the 100 steps downhill to the beach restaurant....too steep.
The next day we found out was a public holiday so we asked reception to call us a taxi to take us to the temples. Well the taxi arrived and when we got to the temples the driver had no English and wrote down that he wanted 200 euro for the trip. The doors were locked but we finally parted paying 40 euro....happy to arrive at all!
The next day we were leaving by train but told it was a public holiday again so we were told to catch a local bus at 7am and then a bus to Palermo at 8am. We took the local bus finally arrived at 8am and then the Palermo bus din't arrive after waiting with lots of other people for 3 hours.
Luckily a local took pity on us and got us a train ticket the same day back to Palermo.
Not an experience we want to repeat and the lack of assistance and knowledge from the hotel staff.
Think carefully before going to this hotel...especially if you are a tourist and only speak English.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omsk, Russia
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 4, 2012

It was difficult to find a decent hotel in this part of Sicily, but I'm glad we found this one (by the way there were no other 4 star hotels neaby). The hotel is very clean, very friendly staff, good waiters, but they'll never do anything beyond their duty (I had my birthday there and my husband ordered flowers through them and mentioned the occasion, but they didn't send a card or anything).
We had a room with a sea view on the second floor in the block near the pool, and we never regretted paying extra for that. The balcony was large and we could relax there enjoying fantastic views. We had HB, dinners and local wine ('Corvo' both red and white are excellent) were great. Probably because of HB beach and swimming pool facilities were free (except for swimming caps for the pool). Wi-fi was free, but you had to get a new password every 24 hours and for each device.
The territory and the beach were well kept and very clean, although we survived through all-Sicily garbage collectors' strike and after 2-3 days of it the staff started burning the garbage at night, you can imagine the smell...
Does spa really exist there? It was never open.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 3, 2012

Room Service - not available as staff are busy.
Pool - Not available unless you have a shower cap and money.
Spa - not available unless you have more money than sense.
Gym - not available (8 euros per hour).
Safe - not available unless you show them the money!
Bucket of Ice - not available, only a carrier bag (I'm being serious).
Friendly staff - not available unless you're Italian.
Checking in at 2pm after traveling for 11 hours - not available!
By far the worst service and dated hotel I've had the misfortune of experiencing. Don't waste your money, time and experience on this place. Golden key hotel, wow, don't believe the hype.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hammond, Louisiana
Top Contributor
116 reviews 116 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 9, 2012

Paid internet, paid pool, paid beach umbrella/chairs. All except "paid pool" are nothing unusual in American hotels either. If you can get over that, here are my comments about the hotel:

Pros: Nice and clean facility, great seascape, comfortable and clean outside lounging/sitting areas at the main building, pool area and downhill towards the beach. Nice path to the beach with shade trees towards the bottom. Spacious room with wall a/c. Gated parking lot.

Cons: Internet was paid and yet connection was not that great (not different from other hotels). Parking lot gate is controlled by the front desk, so you are at the mercy of the receptionist. I don't think the shower was designed with adults in mind: you have to be a contortionist to wash your legs and feet.

Although service still lacks polishing, the personnel tries their best to be helpful.

Room Tip: 1. Parking lot gate is closed all the time: you have to get out of the car and ring in for the recep...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baia di Ulisse Wellness & SPA

Address: Via Lacco Ameno | Agrigento, 92100 San Leone, Agrigento, Sicily, Italy
Location: Italy > Sicily > Province of Agrigento > Agrigento > San Leone
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in San Leone
Price Range (Based on Average Rates): $
Hotel Class:4 star — Baia di Ulisse Wellness & SPA 4*
Number of rooms: 93
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Also Known As:
Baia Di Ulisse Wellness & Spa Hotel San Leone
Baia Di Ulisse Wellness And Spa
Baia Di Ulisse San Leone
Baia Di Ulisse Wellness & SPA Province Of Agrigento/San Leone, Sicily

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