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“Old-style Canarian hotel in peaceful town” 4 of 5 stars
Review of Hotel San Agustin

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Hotel San Agustin
3.0 of 5 Small Hotel   |   San Agustin, 18, 38430 Icod de los Vinos, Tenerife, Spain   |  
Hotel amenities
England
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Old-style Canarian hotel in peaceful town”
4 of 5 stars Reviewed February 10, 2013

We stayed at the Hotel San Agustin for the first week of February 2013. The rooms are full of character, with old wooden floors and ceilings, and a nice bathroom, with powerful, hot shower. The beds are comfortable, and there is free Wi-Fi in the rooms. The courtyard where you have breakfast is a lovely, peaceful space, with ferns, large earthenware pots and a small fountain, surrounded by a beatiful wooden balcony. Our room faced onto the road, and it can get a little noisy at night (with cars running over the cobbles); so if you are not a deep sleeper I would recommend that you ask for one of the rooms overlooking the courthard, which are much quieter (if a little smaller). There is a communal 'reading room' where guests can meet to chat; a steady supply of chocolates and coffee flavoured sweets are left out for you; which is a nice touch. The staff were polite and pleasant. Icod itself is an authentic Canarian town, with cobbled streets, and houses with huge wooden doors; apart from daytrippers who mainly come to see the Dragon tree the place is not really geared up for tourists, particularly in terms of evening entertainment, although there is still a reasonable selection of cafes and restaurants, and it is nice to see 'normal' Canarian people going about their everyday business. Surprisingly few people speak English in Icod. The town is very quiet on the weekend, particularly Sunday. We hired a car for the week, and free, secure parking is provided at the Car Park el Drago, which is an underground car park a 3 minute walk from the hotel - when arriving at the car park you need to collect a ticket for the barrier to lift and let you in, you then take this ticket to the hotel, and they stamp it; you take the stamped ticket back to the car park and they ask you to fill in a form, then they give you another ticket which you can use free of charge for the remainder of your stay, which saved us a lot of money and was really convenient. We struggled to find the hotel and car park at first, so my advice would be to be better prepared than we were, and get clear directions (and perhaps a map) from the owners before you arrive, if you are driving there. The local beach, at Playa San Marcos, is a pleasant enough little cove (even though some of the buildings look a little ugly); you can walk there from the hotel in maybe 20 minutes via a road which is supposed to be closed off to traffic and pedestrians due to a danger of falling rocks, but along which people still walk (climbing a couple of easily-negotiated barriers); or you can drive there in around 5 minutes; there is also a regular bus service from Icod. There is a nice selection of restaurants here, and it's nice to sit by the beach and listen to the waves lap against the shore. In summary, Icod is a nice, relaxing place to stay and the hotel is lovely; but it's advisable to hire a car (which you can easily don from the airport) if you are staying there for more than a couple of days, as there is so much more to see and do within an hour's drive of Icod (Los Gigantes; Tiede; Puerto de la Cruz, Punta del Teno (on the NW tip of the island) to name a few).

Room Tip: The beds are comfortable, but if you are a light sleeper, ask for a room overlooking the quiet court...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_San_Agustin, Manager at Hotel San Agustin, responded to this review, February 13, 2013
Dear Guest,

Thanks so much for your detailed review of our Hotel and the city of Icod. It is always a pleasure to hear that guests have had a good time at our Hotel and have enjoyed their stay, which is always our main goal.

Icod is in fact a very Canarian town (really different from the tourist resorts in the southern part of the island), and we, as "icodenses" (locals of Icod) have always seen the town like a small "gem". We are all happy to see that you have liked it.

All of the Staff at the Hotel (Zulay, Judith and all the others) hope to be able to greet you someday again.

With our warmest regards,

The Management + Staff
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27 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Oslo, Norway
Top Contributor
62 reviews 62 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 31, 2012

Icod is not a town crowded with tourist, it is small and fairly quiet, and it has Hotel San Agustin.

This is a Bed & Breakfast, not a hotel, which I prefer. There are only eight rooms, so it's not too crowded with people, and you have ample space. The rooms are delicate and spacy, the breakfast area is superb, the staff are helpful (and beautiful). You absolutely get your money worth staying here, and I would go there again.

There are some flaws, but they still deserve 5/5.
-Our hot water tank could have been bigger
-There were public loud speakers in the street playing music during the day (annoying)
-The duvets were not made for people taller than 1,60.
-They could offer some vegetables (cooked or not) and salt/pepper for breakfast

Room Tip: Rooms toward the street will have more noise.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_San_Agustin, Manager at Hotel San Agustin, responded to this review, January 2, 2013
Dear Guest,

Thank you for your nice review. We are pleased to know that you enjoyed your stay in our establishment and that you were satisfied with our rooms, service and staff. We will pass along your praise to the entire hotel staff. That you had a good experience with us is our greatest satisfaction and what we work for every day.

We really appreciate your comments on the flaws you have experienced. This will help us to improve and provide our guests with the best possible experience. Following your review, we have (a) adjusted the temperatures and size of the water tanks; (b) included in our breakfasts the option to order some vegetables; and (c) discussed with the City Council the switching off of the speakers on the street (we have been informed that the music will be turned off in the following days as per our request).

We would be delighted to be able to welcome you again in our Hotel.

With warmest regards,

The Management + Staff
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Valladolid, Spain
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2012

We travelled to Tenerife having booked only a hotel for the first two nights, and we were glad we did not book it for the whole duration of our stay at Tenerife, because if we had, we would have not found the jewel of the San Agustin hotel! We were on our way from Puerto de la Cruz to Playa de la Arena (on the Western side of the island), when we decided to stop by at Icod. When we "discovered" the San Agustin hotel, we just had to stay there! So...we cancelled our trip over to Playa de la Arena and stayed at San Agustin. What a great decision! The hotel is in the "casco histórico" of the city, at walking distance from the sights and the cafés. The rooms are awesome...and so comfortable. We could watch satellite channels (my boyfriend was so happy he could practice some of his English) and I could read the newspaper on the iPad (there is free wifi in the rooms). Breakfast was excellent, and the hotel has a great atmosphere with all the old beams and the nice decor. Too bad we had to continue our trip! It was a perfect stop-over to get in touch with real Tenerife.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_San_Agustin, Manager at Hotel San Agustin, responded to this review, November 6, 2012
Thank you so much for your nice review. It is a real compliment to hear that you have spent such a great time at our small hotel and that you even changed your travel plans to be able to spent some time with us.

We hope to see you again at the Hotel San Agustín.

The Management + Staff
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Madrid, Spain
Top Contributor
108 reviews 108 reviews
104 hotel reviews
Reviews in 86 cities Reviews in 86 cities
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed October 4, 2012

Just stayed here for two nights (combining it with a two night stay at the Iberostar Mencey, in Santa Cruz) to experience the feeling to be in the middle of a quaint city (Icod) away from the "typical" tourist areas. The hotel has just opened (in August 2012, as we read on the web), and we were a bit reluctant to stay as there were no reviews on Tripadvisor (and this is my best source to plan my trips!). However, we gave it a try, and it is a good thing we stayed there!

This hotel is a sharp contrast with the Mencey, as it has just 8 rooms (the Mencey has over 200) and the building where the hotel is was built in 1736 (as we were informed by the staff). We felt just like at home from the very first moment we arrived, and here are my views:

(a) common areas: the common areas are really well kept. There is lots of wood all over, and you get the feeling to be in a typical Canarian mansion in the middle of the historic centre of Icod, next to all the stores and bars. There is cafeteria in the inner patio, where we had breakfast, and which is open also to non-guests. The water falling in the patio's fountain was a great backdrop when we were having breakfast. In addition, there is a common living room were we read overlooking the pedestrian street where the hotel is located, with comfy coaches;

(b) rooms: our room faced the street. It was pretty big, with high wooden ceilings and old wooden floors. The bathroom was modern, with cool "aloe vera" amenities. The beds were HUGE and so comfortable that we did not want to get out of bed! In addition, there is even a "pillow menu"!!! We did not see this at the Iberostar Mencey, so we were greatly surprised about this;

(c) breakfast: it is served in the inner patio, where the cafeteria is. There is wide choice of things (from freshly baked breads, to tomatoes to spread over the toast with virgin olive oil, coffees, teas...). Perfect for a great start in the day;

(d) staff: extremely friendly and professional. Can't remember the name of one of them (a blond young lady) who was extremely helpful providing tips!; and

(e) location: the hotel is in the historic city centre. We jumped over to the beach, which was a five minute car ride, and spend some time in the sand relaxing after a day travelling around the island.

Conclusion: I would definately repeat at the San Agustin Hotel if I return to Tenerife. When we left it was as if we were leaving our "home" on the island. We stayed at two very different hotels on the island (the Iberostar Mencey in Santa Cruz and the San Agustin), and both were PERFECT!! I usually don't give the maximum classification, but this hotel (as well as the Iberostar Mencey) deserves it! Can't wait to go back!!!

Room Tip: Each room is different in its design...ours was great overlooking the pedestrian street
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_San_Agustin, Manager at Hotel San Agustin, responded to this review, October 17, 2012
Dear Guest,

Thank you so much for having taken some time to write a raving review about our Hotel. We are thrilled you liked your stay. It is a big compliment for us to see that our guests want to come back and have felt just like at home.

All of us at Hotel San Agustín hope to welcome you again.

Best regards,

The Management + Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel San Agustin

Address: San Agustin, 18, 38430 Icod de los Vinos, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Icod de los Vinos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #1 of 4 B&Bs / Inns in Icod de los Vinos
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel San Agustin 3*
Number of rooms: 8
Official Description (provided by the hotel):
The Hotel Emblemático San Agustín has only eight rooms, all of them individually decorated, but with a clear common factor: prioritize the guests’ rest for them to relax. For this purpose, highest quality elements have been used, with fine cotton linens and a varied pillow menu for the guests to be able to personalize their experience at the Hotel. The Hotel has been restored respecting the traditional island architecture, being six of the rooms configured around a patio with clear Canarian style elements. The remaining two rooms have windows facing the main building’s façade, overlooking one of the main commercial streets of the town. In the Hotel’s patio is a pleasant cafeteria in which the breakfasts are served and, during the rest of the day, it is possible to have a light snack or enjoy a natural shake or a fruit juice. All the guests are welcomed with a drink. Everything is focused for the guests to feel just like at home. ... more   less 
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Also Known As:
Hotel San Agustin Icod De Los Vinos, Tenerife, Spain

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