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“Nice hotel and we had an awesome wedding party there” 3 of 5 stars
Review of Hotel Gran Jimenoa

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Hotel Gran Jimenoa
Av La Confluencia | Los Corralitos, Jarabacoa, Dominican Republic   |  
Hotel amenities
Ranked #3 of 5 hotels in Jarabacoa
Guatemala
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“Nice hotel and we had an awesome wedding party there”
3 of 5 stars Reviewed April 9, 2013

The hotel is nice and is different than beeing on the beach in Dominican Republic, because it is located in the mountains near a river. If you like this type of sight seeing is really nice. We went for a wedding and the hotel did a pretty good job organizing about 120 people for 2 nights, since the celabrations were for 2 days.
The food was OK, but nothing spectacular, only the food we had for the wedding was amazing.
To have a party in a big balcony near the river is priceless!

Room Tip: The internet service is not good
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Anna M

Thank your for your pleasant feedback regarding your stay in our hotel. I am sorry for the inconvenience you had with the food, we are currently working on upgrading our menu so you could find it spectacular as you did in the wedding. I sincerely apologize for the problems you had with the Internet, the system we have only covers the public areas but we are certainly working to improve this so that our guests could feel comfortable and satisfied with the service provided. Hopefully if you return to us, you will be able to use the Internet in all the areas without any problems.

We appreciate the positive review you’ve placed on our list and we are looking to seeing you soon

Best regards,
Hotel Gran Jimenoa
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75 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Worcestershire
Senior Contributor
46 reviews 46 reviews
45 hotel reviews
Reviews in 45 cities Reviews in 45 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 7, 2013

We stayed here for three nights in Feb 2013. The hotel is right on the banks of the River Jimenoa in a lovely setting. We thought it well worth paying the extra for a room overlooking the river. There was free wifi in the hotel, but we could not get it inside our room, and ample parking on site. The room was fine with a comfy bed and a private balcony. Breakfast was in the restaurant next to the river and was either buffet or menu depending on the number of guests in the hotel. The hotel is some distance outside the centre of the town ( about 3kms) so if you are staying here a hire care would be useful as it would for exploring the surrounding waterfalls and countryside. We took the white water rafting trip with Rancho Baiguate - great fun and professionally run by the Rancho staff who made sure everybody was safe and had a good time although they must have been doing it for the umpteenth time.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Guest

Thank for your review and your pleasant stay around our beautiful river. We apologize the inconvenienced you had with our Internet; we were having problems with the service but it has been fixed and most of our rooms get the service without any problems. Hopefully if you return to us, you will be able to use the Internet in all the rooms and common areas.

Best regards,
Hotel Gran Jimenoa
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Puerto Plata, Dominican Republic
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 25, 2013

Although my wife and I have lived in the DR for 3-1/2 yrs. having moved here from Florida, we visited Gran Jimenoa for the 1st time last week. The hotel has one of the most beautiful settings in the Dominican, nesteled among palm and evergreen trees and lush surroundings. It also sits next to Río Jimenoa rapids, where you can Kayak and walk the many paths and bridges that surround and go over the river. The rooms are spacious and very clean and the beds are very comfortable. So, as far as the hotel, it was most enjoyable. My one complaint is the food. Our food was always, at the most luke warm at the buffets. The buffet is also very limited. At breakfast, maybe 4 edible items not counting a couple of fresh fruits. Poached eggs, spam, mashed potatoes, cereal. That's it!!! The eggs were cold, and when we pointed this out the girl behind the egg dish actually argued with us saying that the water underneath was boiling and therefor the eggs must be hot. The mashed potatoes were also cold as well as the spam. Lunch was also the same. Everything, except the bean soup was luke warm at best. Nothing we ate was very good at all and they would also let the few trays of food go completely empty before they would even think of bringing a new tray of food. Even at that, the new trays were always luke warm and after 10-15 minutes were actually cool. My recommendation is to not eat the food there. It is a waste of money in my opinion. I would take a taxi into town, where there are some nice restaurants and eat there. Again, the hotel is wonderful, but stay away from the food

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Guest

Thank you for your feedback regarding your recent stay. I am truly sorry for your mishap with our breakfast. We will definitely consider enlarging our buffet and working on how to maintain the food hot at all times. With regards to the staff I apologize, it seems that she didn’t react the proper way. Please rest assure that we will look into this.

We are sorry for the delay of our responses but we certainly took care of all your reviews and apply them to the respective areas. Even though it’s a late response we appreciate your time to make the review valuable for us. Currently we had a person hired to respond to all of our guests on time.
We look forward to the opportunity to welcome you back and exceed your expectations.

Best regards,
Hotel Gran Jimenoa
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MIAMI
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 16, 2013

excellent unique romantic setting right on the river with breakfast areas and bridges overlooking river. you can even swim in river and enjoy peaceful surroundings. some bathrooms remodeled but ask for them specifically

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Guest

We appreciate your time to review our hotel. We are happy to know that you had an excellent stay. On regards to the bathroom we are currently working on upgrading all of them.
We are sorry for lasting so long to respond your review. We’ve experienced some inconviniences with our tripadvisors assistant. From now on our guests will get an immediate response.

Hopefully we could have you back soon.

Best regards,
Hotel Gran Jimenoa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 8, 2013

Located in the foothills where temperatures remain temperate all year, this property is a high leel tourist class hotel. The grounds are well maintained next to a rushing river and the restaurant serves very good food (although costly for the DR ... between $10 and $20 per person). It is a distance from town which ensures quiet but accessibility requires a car or taxi every time one goes into town. the sauna and jacuzzi were not working while I was there but the pool was very clean (and frigid). Tours can be arranged through them for horseback riding and river rafting, etc. It is a good change from the beach and a nice et away.

Room Tip: If you want the pleasure of the river rushing ask for one that faces the river, if you want quiet, a...
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Arthur

We are happy that you enjoyed your stay with us. I am sorry that you found our food expensive but we try our best since the economic situation surrounding our country and the raise of taxes that recently occurred is not the best.

We apologize for not being able to respond your comments earlier. We were facing some problems within this area but it has been fixed. We now count with qualified personnel to respond your reviews immediately.

We will definitely consider your thoughts and we are expecting to see you again around our facilities.

Best regards,
Hotel Gran Jimenoa
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Bayamon
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 11, 2012

very clean, very private place, nice to be with a love one. Our room view was excellent. I could see and hear the river running behind the hotel...the food was good. Breakfast was not that wowing, but was ok. I went on thangsgiving 2012 and there were some renovations going on, but overall, I like it.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Luciano

On behalf of our hotel we will like to thank you for your feedback and we are happy for your romantic stay. We apologize for not fulfilling your expectations with breakfast. We are currently working on expanding our variety of food during the buffet.

We are sorry for the delay of our responses but we certainly took care of all your reviews and apply them to the respective areas. Even though it’s a late response we appreciate your time to make the review valuable for us. Currently we had a person hired to respond to all of our guests on time.
We encourage you to visit again and give us some new thoughts of it since it has changed a lot since then.

Best regards,
Hotel Gran Jimenoa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Dominican Republic
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 6, 2012

It is near the city, but surrounding places are no the very cool. Service could be better. But it is a nice Hotel. The type of building it is not the most ideal. Place is so quiet and near the Jarabacoa city and has a river in it´s facilities.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRANJIMENOA, Public Relations Manager at Hotel Gran Jimenoa, responded to this review, July 2, 2013
Dear Leonardo

Thank you for your feedback. We apologize for any inconvenient you could have had with our staff; we try our best to keep our services to the highest standards. We will definitely take into consideration your review.

We apologize for not being able to respond your comments earlier. We were facing some problems within this area but it has been fixed. We now count with qualified personnel to respond your reviews immediately.

We encourage you to visit us once again since all of our buildings have been updated.

Best regards,
Hotel Gran Jimenoa
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Additional Information about Hotel Gran Jimenoa

Also Known As:
Gran Jimenoa Hotel
Address: Av La Confluencia | Los Corralitos, Jarabacoa, Dominican Republic
Location: Caribbean > Dominican Republic > La Vega Province > Jarabacoa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in Jarabacoa

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