I just stayed a night while on business in Jarabacoa. The surroundings, right on the river, were beautiful and pleasant, especially for eating on the restaurant terrace. The room was comfortable. Mine faced the river and I found the ever present sound of the river soothing, while others might be bothered by it (think sound of AC fan in background all the time). A few flaws, though, like unfinished sconce lighting in the room leaving bare wires sticking out of the wall. Simple, clean accomodations. Nice bathroom.
Biggest shortcoming was the delay in opening the restaurant for breakfast, not an uncommon occurrence I was told by others that had stayed there before. Nominally ready to seve at 7:30, it was more like 8:30. Good thing we had time before our morning meeting.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 2, 2013
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We appreciate your time to write this review and we truly apologize for the inconveniences occurred. We try to keep our housekeeping to the highest standards, so we are not sure why this happened. Rooms are daily checked and are supposed to be reported. We have worked since then, in fact today there was another person assigned to check every room and detailed every flaw they had.
On behalf of the delay of the opening for breakfast we are truly sorry and will definitely take consideration into it.
We are sorry for the delay of our responses but we certainly took care of all your reviews and apply them to the respective areas. Even though it’s a late response we appreciate your time to make the review valuable for us. Currently we had a person hired to respond to all of our guests on time.
We hope you will return to receive the best attentions.
Hotel Gran Jimenoa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.