While this location is remote ... down a dirt road ... and not "near" anything - a few km (or miles) to town ...it is an oasis beside a river ... and it is easy (and inexpensive) to get a taxi to town. If you make arrangements with the driver to pick you up at a destination and time to return to the hotel, that worked well. Be prepared that beyond your room and a very cold swimming pool, there is nothing to do here but relax. If you want to spend time unwinding ... this is the place. Several reception staff speak English, most other staff do not. Dining room food was sometimes buffet (and ordering off menu was discouraged) and other times off menu. From other's experiences, we were warned to "pay as you go" for drinks at bar (which is inside restaurant) meaning one by one ... otherwise, your tab could be greater than your orders. And, if your supper meal is included with your room rate and you wish dessert, be sure to ask for the dinner menu for desserts, otherwise, they may give you the 'bar dessert menu' which has prices beside the desserts (some are different desserts from the dinner menu) and then bill you for the dessert separately. .. if you know this ahead and choose that dessert, just know it will be a separate bill. Overall, an oasis of quiet, on beautiful grounds, with pleasant staff.
(If you like the sound of the river flowing, ask for a riverside room ... lovely.)
Rooms overlooking the river are lovely if you like the sound of the flowing water ... we found it re...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback. We are truly sorry for the unpleasant experiences you had during your stay. Our menu has been completely renovated and our buffed has been expanded to a much bigger variety. As of the mishap you faced with the bill for your dessert we are definitely taking this into consideration and will share your experience to our entire service team.
We will like you to know that our road has been completely renovated so it will be easier to get to us without dust.
We apologize for not responding your comment before. We had some problems with the assistant of this area but its all been solved and now you will be able to experience an immediate response. We hope to see you again so you could enjoy all of our upgrades.
Hotel Gran Jimenoa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.