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“Great for snow sport but isolated” 4 of 5 stars
Review of New Furano Prince Hotel

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New Furano Prince Hotel
3.5 of 5 Hotel   |   Nakagoryo, Furano 076-8511, Hokkaido   |  
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Ranked #3 of 14 Hotels / Ryokan in Furano
4.0 of 5 stars 384 Reviews
Nha Trang, Vietnam
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
“Great for snow sport but isolated”
4 of 5 stars Reviewed February 19, 2014

My first impression of the hotel was not overwhelmingly positive, But I would probably come back for the snowboarding.

The "New" Prince hotel is about 20 or so years old and the decor does reflect it. But it is well kept.

I was surprised to find that despite booking through Australian company skimax, staff overall had very limited English. Although there is a western guy on staff if you can catch him.

The hotel is quite isolated. They offer a shuttle bus service to town for 300 yen per person each way. I found it inconvenient at night as there are half as many to return in the evening. It was easier to catch a taxi for 2000yen back.

However as dinner starts from about 3700 yen at the hotel it's still worth a trip. The hotel will make you a reservation and give you a list of nearby restaurants. The other option is filling up on a buffet lunch and holding out until 9 to get the bar snacks which included risotto. The bar also has a 2 hr all you can drink package for 2000 yen including cocktails.

Snow school stuff
The snow sport school at the hotel though is fantastic. We had 2 group lessons through our package. Although these were actually private for more than 1 person. If you do not speak a good level of Japanese I recommend requesting Hiro. A couple people told us of issues with teachers with language barriers but we had no trouble with Hiro. We found him to be a very good teacher who accommodated for our different levels.

We did have issues with finding out when our lessons were. We were not told and had to wait for the snow school to open the next day to find out.

The equipment hire guys were not helpful at all. We had to ask several times for assistance, they set up both boards wrong and ignored our requests for assistance with how to put boots on. (It was our first time.)

Overall I think I would return as it was great having snow activities at hotel and I had a good experience with the school. I'd prepare a bit better for meals and trips into town but that's quite minor ans for a longer trip away would not be a problem.


Stayed February 2014
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384 reviews from our community

Traveler rating
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See reviews for
175
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Korean first
  • Thai first
  • Any
English first
Sunshine Coast, Australia
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 18, 2014 via mobile

Unfortunately the low point of another ,overall wonderful trip to Japan. Not nearly four star standard: dated tired decor, small rooms,old bathrooms, really terrible food in the restaurants we tried ( we gave up and ate out ), expensive food and alcohol with virtually no wine options, and indifferent staff attitude. The only pleasant experience at Soh's Bar in the forest, which is delightful.
Do not stay here.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 4, 2014

It was my third trip and stay in Furano. Each year we invited several friend to stay and ski with us. And skiing is magnificent indeed. Staff at ski hire was magnificent. We could not be more happy.
What was a bit of disappointment was level of service inside the hotel - we understand cultural and language barriers may play the role but having not see the smile but see the grumpy barman, grumpy waiter, grumpy front desk.... what's more there was no attempt to assist , no attempt to understand us. Specially bar and restaurant staff on the 12 floor. Our kids went there to take advantage of the bar offering flat price for drinks for two ours...the managed to have two in that time.....waiting for 30 minutes for G&T...not too good when combined with rather unpleasant bar staff. When we booked table for dinner for 10 we were seated in opposite sections and given one table for 4 and one for 6!!!. And there was not a shred of attempt to remedy this. We were "serious" guests staying there for 9 days occupying 5 rooms. As I said, we loved the snow and the food but not the service. We like to be welcome not snubbed:-( and that how we felt

Room Tip: Ask for ski run view
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Top Contributor
95 reviews 95 reviews
46 hotel reviews
Reviews in 31 cities Reviews in 31 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed January 14, 2014

We went for winter wonderland holiday to Hokkaido, and this hotel provided everything we need. High quality of powder snow, snow park/attractions/games -in case you don't want to ski, ski lift/slopes, ski/snowboard school, gondola station are all just in front of the hotel door. There are some shops outdoor just part of hotel premises, each in a log house covered with snow (and icicles) and lighten up beautifully at night, a very nice place to spend the evening.
Room is huge for Japan standard, our room just facing the ski area and the beautiful snow covered pine tree lines. Room amenities are good, all is provided from toothbrush, face soap, pajama and all.
Kids joined the snowboard lesson (we didn't book but luckily there is spot) while my husband and me can enjoy some snow activities ourselves.
Buffet breakfast was nice, included local dairy products (which is famous for Hokkaido). We had a dinner in restaurant at this hotel, it was nice and chef accommodates our diet requirement nicely.
Hotel staffs speak English. Despite busy season and many customers, everything done fast and with smiles in this hotel.

Room Tip: Choose room with king bed because it is a bigger room and at corner where facing the ski resort.
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 12, 2014

We spent four nights here after touring Japan for nearly three weeks. The hotel room was huge and we had a lovely view of the bottom of a ski slope and the town. We had prepaid for the breakfast and was impressed what was on offer. The set up for ski hire and ski storage is well done so there is no carting around of gear. It really is a ski in/ ski out resort. There was nothing nicer than skiing all day then returning to the hotel for an onsen. We didn't end up going in to town as we skied at night and were also very tired. I must admit there are no cheap dinner options at the hotel - but we ate well.

Room Tip: Try and prepay for as much as possible when you book - I think you would get a better deal on the me...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandra, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 5, 2014

After booking for a week stay in March, 2013 for a very affordable price (via snowjapan.com) we were eagerly looking forward to our stay. The breakfast was great, plenty on offer, however if you're on a tight budget don't eat there at night. Head to the main town instead. The rooms were spotless, quite big with plenty of storage. And if you're game enough for an onsen (I am female) I highly recommend it.
On the third day, unfortunately my boyfriend had a very nasty fall after catching the last gondola up. He was in severe pain and needing medical help for a very badly injured shoulder. There was a nasty bout of wind going on at the time and there was not a single person around on the slope, even after calling out. He managed to get to his feet and somehow snowboard down to the main entry where we went straight to the main desk for help. We both speak some basic Japanese, and to our horror the service staff politely said 'take a taxi to a hospital'. We asked where the ski patrol were and were told that the ski patrol knock off in the early afternoon. We were both horrified because the resort offers night skiing (on the smaller slopes) - but at your own risk! We've done more than 10 ski trips to various resorts around Japan, but this was the first time we've ever been on a slope without ski patrol nearby. It was a very worrisome experience!
Despite our medical scare, we probably won't be staying there again. The hotel is quite a way out of the main town and there's nothing much to do around in the giant spaceship-like hotel if you don't feel like hitting the slopes.

Room Tip: Ask for a room with a view!
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
56 reviews 56 reviews
43 hotel reviews
Reviews in 25 cities Reviews in 25 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed November 29, 2013

Everything is so so nice. Its room. Its shopping. Its hotspring. Its surrounding a breath taking view of the Ski hill.

We even learned to design a candle there at the workshop cabin in the forest nearby. The Yaki Milk is THE BEST DRINK I have ever taste!!!! I may even come just to drink Yaki Milk again!!

Location is just overlooking the Furano town and just under the ski slopes.

We even got the chance to learn to do a butter on our own!

Stayed November 2013, traveled on business
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Additional Information about New Furano Prince Hotel

Address: Nakagoryo, Furano 076-8511, Hokkaido
Phone Number:
Location: Japan > Hokkaido > Furano
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Ski-In / Ski-Out Spa Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels / Ryokan in Furano
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — New Furano Prince Hotel 3.5*
Number of rooms: 407
Official Description (provided by the hotel):
Furano is a spectacular all-season resort surrounded by the magnificent nature of Hokkaido.New Furano Prince Hotel is an outstanding new travel destination for outdoor sports activities and base of sightseeing. ... more   less 
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Also Known As:
Prince Hotel Furano
Furano Prince Hotel

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