Hilton Namhae Resort is beautiful nestled in between rice-paddy terraced mountains and the southern coastline of Korea. The pool and surrounding area with cafe provided a great location to relax and read a book, particularly during the stunning sunsets. Also, lovely rooms designed for comfort and to maximise the gorgeous view.
We had mixed experiences with the staff. The concierge was excellent in organising a local hire car for a day and organising bus shuttles to the port to take the ferry to the Yeosu Expo. The staff at the restaurant were friendly and helpful. Room service was disappointing, taking over an hour to arrive mid-week and requiring to be reheated as the burger and chips were cold yet the spaghetti was piping hot.
The staff at the reception were friendly but generally unable to help with simple requests. For instance, we wanted to organise a day trip on a bus touring the islands. Other than provide us phone numbers for Korean-language only tour companies, they had no other information to provide on tour options. Having experienced tours in Korea that are very full-packed and stressful, we were unwilling to make a booking without knowing the itinerary. Despite explaining our situation and preference, the receptionists just apologised and starred at us blankly. Our conclusion: they were certainly not problem solvers or able to look outside their narrow definition of customer service.
Similarly, we wanted to book a couples massage at the spa. This was on a list provided by the reception, but they were unable to help in explaining the options or even booking a time. Instead, we had to walk outside to the spa reception, where they told us we were not able to book a couples massage for two days. The place was huge but empty. We couldn't understand. The receptionist explained that they only had one masseuse at a time. When we asked how one masseuse could care for all the hotel guests, she starred at us blankly and apologised. Obviously, the hotel had outsourced the 'spa' part to a separate company. As non golf players, this was quite disappointing for us. Over two days we were unable to utilise the spa services we wanted to, so we rate it per the title of the review more a Korean-style jimjlbang (hot bath) than a spa. Also, the resort would benefit from having a gym/fitness centre.
So overall, a nice stay but quite lacking in customer service outside the standard requests and the services expected of an internationally registered spa resort. We would hope that staff on the reception had more local knowledge of the area and tour options so guests can make the most of their time in this very pretty, special part of Korea.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.