We originally booked to stay in the Three by TPV (where we stayed previously before Jetwing group took over and enjoyed very much). We had a very bad experience with the Light House hotel owned by Jetwing a few years ago, since then, we avoid Jetwing group hotels like the plague.
However, when we booked the repeat stay with the TPV, some months before our travel, we didn't know that the management has changed to Jetwing. When we turned up, we had issues with the room we booked, the manager contacted the area manager, a very pleasant and helpful young gentleman who gave us the choice of upgrade to a better suite at the TPV or move to the nearby Mosvold villa.
We opted to stay in the Mosvold Villa. It turned out to be a good choice. You cannot beat the location of Mosvold Villa or the beautiful beach. Very good for swimming. The villa itself is very well appointed, nice decor with relaxed atmosphere. The staff were excellent, especially the young manager Thushara, who always seem to be at hand to inquire about guest's needs and attend to them.
Our suite was very large and spacious. Swimming pool and the garden area was good for relaxing. I had some work to do, meeting a dead line, I managed to get it done while sitting under a palm tree (with the use of free wi-fi connection), enjoying the sea view.
We had some meals there, the chef was attentive and always willing to accommodate guest's needs.
We also visited the Fortress hotel for lunch (where we got free Champagne and 10% discount on food and drinks, we were told that's because they do a special deal for "guests from the villas"). Thank you Fortress for that, it was a nice gesture and the food was fantastic. With or without discount, we will visit the Fortress for lunch/dinner again.
Well done to the staff and the management at the Mosvold villa. They succeeded in changing our minds about the Jetwing group.
In contrast to our treatment by the front desk manger at the Light House hotel in 2007 (the old school person who wouldn't recognise the concept of customer service even if bit him in the back side), Mosvold manager Thushara and the young area manager could not have been more professional and pleasant. They seem to understand the business and the value of repeat custom.
We certainly will recommend Mosvold Villa to anybody who seek relaxing, luxurious yet homely place with a nice beach to body board, surf or swim.
- Official Description (provided by the hotel):
- Nestled along Sri Lanka’s famous south coast, lies a sleepy coastal hamlet seemingly lost in time. The village of Ahangama is one of the island’s best kept secrets and tucked away amidst its palm lined shores you will find a luxurious sanctuary by the sea, Mosvold Villa by Jetwing, Ahangama. The 6 rooms are available to separate travelers. ... more less
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