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“could try harder” 3 of 5 stars
Review of Cinnamon Wild Yala

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Cinnamon Wild Yala
4.0 of 5 Hotel   |   Kirinda, Sri Lanka (Formerly Chaaya Wild Yala)   |  
Hotel amenities
Ranked #1 of 1 hotels in Kirinda
Sydney
Top Contributor
94 reviews 94 reviews
34 hotel reviews
Reviews in 49 cities Reviews in 49 cities
40 helpful votes 40 helpful votes
“could try harder”
3 of 5 stars Reviewed October 22, 2013

The hotel is well located and rooms are nice but staff made quite a few mistakes. We booked a double room , got a twin . Our room was stifling from heat and since it was prebooked staff could have had the cooling operating as aircon takes ages to get going and was so noisy that we had to swtich it off. The wi fi access process was quite ridiculous.To summarise, many of the slight annoyances we encountered could have been fixed if staff English was just a tad better, and better attention to detail. Food was good on the whole.

Room Tip: Make sure when you check in that your requests have been met because it is a pain to chase up.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, October 25, 2013
Thank you for sharing your review on Trip Advisor following your recent stay with us.
We thank you for the constructive feedback and will certainly take the highlighted areas in to consideration for areas of improvement.
We hope you will continue to stay with us on your future visits to Sri Lanka, giving us the opportunity to indulge you in hospitality at its best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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433 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
Avoca Beach, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 21, 2013

This is probably one of the most unusual properties I've stayed in ,the rooms were very nicely done the only problem was the sound of the air con all night kept us awake .
The dinner is buffet or ala carte we arrived a bit early for dinner as they wait for everyone to return from safaris so they told us to wait in the upstairs bar only problem is it wasn't
serviced ..
We wanted ala carte we had two wait staff trying to push us into having the buffet ... The food took ages and was terrible .the bar closer to the pool was good .
Don't go in September as the park is closed .
We went on a Safari still but had to go about an hour away to enter the park .

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, October 28, 2013
We thank you for your feedback on your recent visit to our Hotel. As we take serious note of areas of improvement, we regret any inconvenience which may have been caused. We look forward to meeting you on your next visit to indulge you in a service parallel to none.
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Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 21, 2013

This hotel is a must stay if you are planning on visiting the Yala National Park. Located within 15 minutes to the gate you will be spotting animals before you know it and will be able to return very quickly to the hotel for a rest in between safari drives. The staff were courteous and professional. The layout of the property is excellent and the bungalows were meticulously maintained and extremely comfortable. Buffet breakfast was good and a la carte menu had a large enough selection to cater to everyone's needs. Considering the quality of the hotel, I thought it was excellent value for money.

Room Tip: Did not explore the beach bungalow area, but was very happy in the forest bungalows.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, October 28, 2013
We thank you for your feedback and delighted to note your comments. Being situated in close proximity to the national park is a distinctive advantage to our guest at Cinnamon Wild. Whilst noting the overall experience, we look forward to welcoming you in the future.
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Colombo, Sri Lanka
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2013 via mobile

An excellent hotel with the fastest, fuss free check-in ever! We booked a two nights stay via Agoda. On arrival, we were greeted with happy, cheerful staff and had barely put our bags down when we were offered refreshing towels, a drink and the keys to our room! The rooms were nicely furnished, clean and the bathroom was modern with everything we needed in it. We had dinner at the buffet restaurant one night where there was a good variety of tasty food. One our second night, we dined downstairs at the bar area and we each chose something different from the aka carte menu. The food was also excellent. We booked a safari with the hotel and had a wonderful guide, Nirmal, who was knowledgeable, friendly and eager to show us the wildlife. Nirmal even provided binoculars for all of us. The game drive was also very good and we were very lucky to see elephants, a leopard and the elusive sloth bear. All in all, an excellent experience and definitely the best hotel we have ever stayed in in Sri Lanka. Well done and keep it up!

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, October 28, 2013
Thank you for your feedback following your recent stay at Cinnamon Wild Yala. We are delighted to know that you enjoyed the accommodation and had used the A’la carte service of the bar. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
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Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed October 19, 2013

8-night stay with a 1-year old. Very flexible staff, genuinely caring about our well-being; helpful maintenance team (babycot had to be adjusted and done promptly). Lots of small touches from staff which make your stay so much more enjoyable, for you and the baby. Wild chalets seem to provide a better 'wildlife' experience. Service is of the highest level on every occasion:check-in, housekeeping, bar, waiters, pool guys. Safari is nice but over-rated. You see all animals wondering around the hotel premises already. Definitely a place I would recommend if you are heading for a 'down-time' period. Nothing close by so you rely fully on the hotel offerings ref. F&B which never let's you down. BBQ by the lake (evening) time is highly recommended.Special thanks to Mr. Naleen (F&B Manager) who is really a hands-on team member and all-rounder. No spa, no fitness as hotel is aimed at a different clientele, for now.The breakfast box on offer if you have early morning departure is a very nice and welcomed last touch before you hit the road. A holiday to remember, as far as we are concerned. Regards, Claudio

Room Tip: The wild chalet did it for us; beach chalets are a bit more remote from the main facilities. Due to...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, October 28, 2013
Thank you for your feedback following your stay at Cinnamon Wild Yala. We are delighted to know that you enjoyed your stay after returning to our resort. We will certainly share your kind sentiments with our F&B Manager, Mr. Naleen and his team who were indeed pleased to be of service to you. Whilst thanking you for sharing your great experience with us, we eagerly look forward to welcoming you back at our resort again.
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Canberra
Top Contributor
96 reviews 96 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed October 17, 2013

We stayed here for one night before our early morning safari in to the National Park. We had a cabin on stilts that was at the edge of the hotel site. We could hear the sea, and our friends in the neighbouring cabin could see the sea. The bed was big and comfortable, and the room also. We had been told on check in not to go out after dark without a guide as the hotel is on the edge of a wildlife park. Indeed when I went out at sunset, I startled a herd of wild pigs who were wandering through under the cabin. They scampered away quickly. The pool was very welcome after a long hot days travel. Staff superb. Dinner is buffet or a al carte. We chose a la carte but it took an hour for our meals to arrive after ordering. The food was dry and cold, as though it had been cooked some time previously, but had been sitting around for awhile before being delivered to the table.
Overall a great experience.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 17, 2013

a beautiful property right in the middle of the jungle. very close to the yala national park, which cuts down your travelling time for the safari...much needed for the morning safari! The reception area, pool and and bars are beautifully made. The jungle chalets though small are tastefully done and clean and well maintained. Not much to do at the resort except for a dip in the pool which isnt so deep and gets crowded . the terrace bar is a beautiful place to hang out in the evening and enjoy the sea breeze and the view! I would suggest you to take safari from outside coz they are highly priced in the hotel and dont care much if you see a leopard or not. Staff is friendly and good. The best part about this place is their food. I wonder how they manage to out up such a wonderful buffet meals in the middle of the jungle with huge variety. dont miss trying the lankan curries here....they were amazing!

Room Tip: jungle chalets are closer to the reception are rather than beach chalets.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Wild Yala, responded to this review, October 28, 2013
We thank you for your feedback we are delighted to know that you enjoyed your stay at Cinnamon Wild Yala . Our Hotel is located in the buffer zone and is 15 minutes from the national park, hence wildlife roam free in and around the premises. While thanking you for your feedback, we look forward to having you with us again for yet another memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Cinnamon Wild Yala

Address: Kirinda, Sri Lanka (Formerly Chaaya Wild Yala)
Location: Sri Lanka > Central Province > Kirinda
Amenities:
Beach Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 hotels in Kirinda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cinnamon Wild Yala 4*
Official Description (provided by the hotel):
Cinnamon Wild after undergoing a brand enhancement is more than a resort; it is an extension of the Yala National park and is intended to be part of the National park. It is designed to represent rustic luxury, resembling a game lodge. Cinnamon Wild Yala exceeds guest expectations with interiors that give the camp look and feel, embedded with large trunk boxes, old vintage furniture, director's chairs and indigenous artwork. ... more   less 
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Also Known As:
Chaaya Wild Yala Hotel Kirinda
Yala Village Kirinda
Yala Village Hotel Kirinda
Cinnamon Wild Yala Sri Lanka/Kirinda

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