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“Beautiful Hotel with Wonderful Employees” 5 of 5 stars
Review of St. Kitts Marriott Resort & The Royal Beach Casino

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St. Kitts Marriott Resort & The Royal Beach Casino
4.0 of 5 Resort   |   858 Frigate Bay Road, Frigate Bay, St. Kitts   |  
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Ranked #2 of 3 Hotels in Frigate Bay
Plano, Texas
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Beautiful Hotel with Wonderful Employees”
5 of 5 stars Reviewed 5 days ago NEW

ST. KITTS MARRIOTT RESORT:
Taxi from airport to resort was a 15 minute ride - US$16+tip=US$20 for the four of us. Check-in (at the Beach Club) by Melisha was quick and easy. Mikhail, the bellman was very nice and remembered our names whenever we saw him during the week. All service personnel – housekeeping, groundskeepers, pool guys, hosts/hostesses, waitresses, bartenders, bellmen - were very friendly.

Main building at the Resort contains all administrative facilities, a few small shops, meeting and banquet rooms, casino (with different hours to lose money every day), fitness center, spa, and four of the resort’s restaurants – Calypso Café is open for breakfast thru late evening for coffee, pastries, sandwiches, wraps, etc.; Calypso Restaurant, full service breakfast and lunch only; Royal Grill Steakhouse (dinner only); and, La Cucina an Italian restaurant also open for dinner only. It may have just been because it was very much an off-season week, but not all of the restaurants were open every day.

The pool decks (actually three of them) were spacious with plenty of lounges - many with canopies, activity center, three restaurants – Pizza Shack, open for lunch and into the evening; Blu, a full-service dinner-only seafood restaurant; and, the Bohemia Beach Pool Bar and Grill, open from 11am to 8pm.

The beach (on Atlantic Ocean side of the island) was huge with plenty of cabanas. Some seaweed along shore, but groomed daily; a rock breakwater provided a few opportunities for snorkelers.

The golf course did not look very well maintained for the price to play. We declined.

All resort employees were friendly – they must be under strict instruction to greet every guest at every encounter, but all seemed sincerely interested in making sure that we were having a quality vacation.

MARROITT’S ST. KITTS BEACH CLUB:
Marriott’s St. Kitts Beach Club is really just 88 units within St. Kitts Marriott Resort, so comments on the accommodations will be presented here. We later learned the eight-building Beach Club was originally part of the Resort, later converted to timeshares. We were in a first floor villa in Wesley House – a full ocean view – beautiful. It was a very large two-bedroom unit. Master had a king sized bed, flat-screen TV and an en-suite bathroom. Bedroom #2 was quite large with two queen beds and a flat-screen. There is a full 4-piece “guest” bathroom. Decent sized kitchen (plenty big for our needs), large round dining table (would fit six comfortably), hide-a-bed couch, flat-screen TV and DVR in the living area. All in all a very nice space that would easily accommodate 6-8 people, especially if some are children. Marriott is in the process of updating all of the Beach Club units. Ours was still an “old” one, a little worn, but still very comfortable.

Only minor complaints were lack of a printed TV channel guide (and the one that we eventually found on the TV itself was only partially accurate), and it would have been nice if copies of the menus for all of the on-site restaurants were either in the villa or in our welcome package. It was also quite a walk (almost a quarter-mile) from our villa to the parking lot, but I guess when you have an oceanside room one has to make sacrifices.

Vacation Club desk personnel – Melisha, Vidal and Elise – were all very friendly, knowledgeable, and efficient.

NEAR THE MARRIOTT:
As far as nearby amenities, there are several restaurants and a couple of convenience and liquor stores about ¼-½ mile down the road from the resort entrance. I may be missing some, but I recall PJ’s, Rituals Coffee House, Rituals Sushi, Pizza Boys, Ciao, Rock Lobster and Bombay. Another ½ mile (or more) walk is “The Strip” – a beach with restaurants and bars. This is where you can find Sunset Grill, Mr. X’s, Chinchillas, Cathy’s, Patsy’s, Vibe, Buddies and several more. We had hoped to eat at a few of these but partly because of the lack of island visitors, some were closed, some were only open for dinner, at least one was only serving a small portion of their menu. Most looked like gastro-intestinal disorder waiting to happen. (Sorry for my suburban-American viewpoint, but I have to call them the way I see them.) Also, the Strip is adjacent to a salt pond that smelled more like a sewage treatment facility – not very appetizing.

  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
Date | Rating
  • English first
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  • Italian first
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English first
Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed in Villa 6207 for five days and have nothing by kudos for the property and staff. The Villas are separate from the hotel, but close enough that all of the amenities of the hotel remain convenient. Though I stayed during the slow season and several of the restaurants were closed or operating with limited hours, finding something to eat was not an issue. This hotel is approximately a 15-20 minute ride from the airport.

The villa was spacious, well appointed and most importantly clean. The kitchen was modern with stainless steel appliances and had all the dishes/utensils required to cook a meal. The washer and dryer really came in handy. The beds were very comfortable and the bedrooms were very spacious. The master bedroom had a king sized bed and the other bedroom had two queen sized beds. The master had a large jacuzzi tub. There was a shower, toilet and bidet in both bathrooms. The dining/living room was adequate for the room occupants and even entertaining a very small group. There were balconies with gorgeous views off the master bedroom and the living room. If you are not staying in the villas as part of a time share, your room is cleaned and towels replenished daily.

I suggest room 6207 if you require a two bedroom villa because of its location and views. It sits on the corner of the building closest to the Atlantic Ocean and is a quick walk to the beach. If you stay on the first floor of any villa, your view of the ocean may be obstructed by the sea wall. We had a minor plumbing problem in the second bathroom which was quickly resolved by hotel staff. In addition to addressing the complaint, the staff performed a safety check of the villa, The safety check revealed a potential issue with one of the fire detectors and it was remedied as well.

There were two swimming pools (one of which was under renovation/being serviced), an area to grill and plenty of lounge chairs. There also was a gym and spa. The hotel is large and has restaurants and the casino on the first level. An interesting fact that I learned is that according to law, all beaches in St. Kitts are available to the public. So some of the people on the beach may not be staying at the hotel/villas. There were several visitors from the cruise ships that visited the beach/hotel the week I was there.

The beach is lovely and well maintained. There are cabanas and lounge chairs. There are massage therapists on the beach as well (check out Charlie). I was told if you visit during the high season (November through April) cabanas and chairs are a premium and require a 6 am arrival to secure either. Fortunately, overcrowding was not an issue for us. The villas had free wi-fi as did the lobby. I would not hesitate to stay here again or recommend the villas to family/friends.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

We spent a couple of days at this Marriott on a recent trip to the West Indies. The grounds are well-kept and is family friendly. The beach is spectacular. The hotel is busy since it has a lot of rooms. Definitely not a spot for a quiet vacation. The pools stay full. The food options could be expanded ... not too many restaurants on site for the number of rooms. Many of the food options are standard cuisine such as wraps, or pizza. Would be nice to have more food choices based on local cuisine. There's also a casino on site that makes it busy at night as well.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, yesterday
Hi Farhana B

Thank you so much for taking the time to provide us your feedback. We most certainly appreciate your kind words about our facilities and amenities. Our resort does feature well-appointed rooms sitting right on a beach that expands for miles in both directions. This allows us the opportunity to provide all our guests with an amazing experience.
We feature 8 restaurants with 3 signatures as well as 3 themed pools including our North or Quiet pool. We have just been fortunate to have amazing Chef join us, who has combined his international expertise with that of our local chefs and they have created some culinary delights. I hope you had an opportunity to try some of their creations such as the lobby Bar’s “Caribbean Lobster Mac ‘N’ Cheese” made with our own blend of local spices, or the wings from Café Calypso with the Kittitian spice dry rub or one of my personal favorites the
Grilled Atlantic Salmon with the Mango Avocado salsa from Calypso Restaurant.
Yes we do have an onsite casino conveniently located in the lobby. After all that food most persons are glad that it is there, giving them the opportunity to have some fun before bed.

Am glad you took some time getting to know us and I hope we have the opportunity to host you again soon.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rhode Island
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Dear Mr. Hamou,
We had the opportunity to meet you last year while staying at the hotel at a get together for rewards members. We have just started our second week in the villas. This is our 6th stay, usually we do a combination of the hotel/villa but this time we are just in the villas. We simply could not wait till we got home to tell you what a wonderful staff you have! It takes us all of five minutes once we arrive to begin to truly enjoy our vacation. It is so awesome to see everyone again, and have them take such good care of us. There are so many people who truly go out of their way to make sure we are having a great time, I would give you the long list of names but I do not want to leave anyone out! We enjoy all the restaurants, especially Blu--the staff is truly exceptional, Kira you are amazing! Mike and the entire crew at the golf course, we thank you so very much! I do not even want to think about heading home next week because everyone makes us feel that we are already "home". Just wanted you to know what a great job everyone is doing and it is so very much appreciated, thank you!

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, yesterday
Thank you Sue

Not only is it a pleasure reading your fabulous feedback it is also a pleasure hosting you year over year. Often time’s persons highlight what is going wrong and forget about everything that went right. From each and every member of our St Kitts Marriott family would like to say “Thank You” for kind words and we look forward to hosting you on your 7th, 8th and perhaps 9th visit.

See you soon
Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited The Marriott Hotel for dinner with the family and the food served in their restaurants were amazing amazing. For starters I had Scallops which were cooked to perfection and main was the best Steak and Gourmet Fries I have ever eaten to this day. Highly recommended!!! They also have the most amazing ice cream bar and first class Casino.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 4 days ago
Dear Blair100

Thank you so much for the fantastic feedback. We most certainly appreciate your kind words. We have gotten fantastic reviews for our new menu offerings and we are glad that you had the opportunity to indulge. Have you heard about our new offerings at the La Cucina event? Won’t spoil the surprise, will let you discover for yourself.

See you soon
Jacques Hamou
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wiltshire, uk.
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Checking into the hotel was a pleasure, staff were very welcoming and friendly, the cool drink we received upon arrival was very welcomed. We had booked a room with balcony and resort view. Prior to my visit, I had looked at many photos of the Marriott, so I was pretty sure a resort view would be great as the resort looked great! However I was wrong, I think we must have been allocated one of the worst rooms the resort has to offer. Air con was dripping all night, we had to place towels on the floor. A piece of the flooring tile was completely chipped out near to the bathroom, and worst of all the balcony was waterlogged, yes, it had been raining, but surely, there should be drainage in place? we could not even walk accross it to see our resort view. Because we had had such a long journey, and were tired and feeling less than great with our room, we headed for bed. The next morning I went straight out on to the balcony, only to then see that our view was overlooking the tops ovef some air conditioning or something similar, whatever they were the were noisy and ugly. I called the customer service, who in turn spoke with the manger. The problem was resolved quickly and in friendly and polite manor, and we were offered a change of room. Our new room had a pretty little view, the downside was that our neighbours were fromone of the sports teams that were staying at the resort, and were a little noisey at times, plus the balcony was not completely separate from them, so we did not have all the privacy we would have liked or expected.
We were only on the second floor, and when looking down below our room admiring the plants, there were a whole lot of cigarette stubs and empty cigarette packets. After speaking to some other guests who had checked in at around the same time as us, they had been allocated, and some upgraded on arival to much nice rooms than us, so not sure why we seemed to get a bad deal here, and felt let down. I have never had to complain about a room before on any other of my trips.
The rest of the holiday was good. The beach is kept so clean, it was stunning, and the staff were so friendly and helpful. We enjoyed some great golf, and great food. The standard, and quality of food was very good indeed. We also experienced some delicious cocktails, Latashas atlantic breeze was particularly good! A great place to stay (providing you get a decent room)


Stayed September 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 1 week ago
Dear Carolines

Thank you for taking the time to give us feedback about your recent stay. It is pleasing that you commented on your welcome to the resort and that you noticed the friendliness and helpfulness of our staff.
I am so sorry that your room did not live up to expectations set by the pictures you viewed. It appears that we definitely failed when it came to your room. My staff and I have reviewed each of your comments and have taken appropriate action to resolve each issue in the room you occupied. In addition, we are re-evaluating our inspection processes to ensure these types of issues do not occur again in the future. Again, we are terribly sorry that your first experience with the St Kitts Marriott was not the best, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.
Thank you for highlighting Latasha her drinks are indeed amazing. Our staff will most certainly appreciate your words, as many work hard behind the scenes to ensure all our guests have a great experience. We are also happy that you appreciated the amenities we offer, namely our championship Golf course and wonderful food offerings. Would you believe we are currently revamping the menus in our outlet, and so far the reviews have been phenomenal!

We would like to regain your trust and would love for you to join us again in the future

Jacques Hamou
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Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have just returned from 4 weeks at the Marriott Resort in St Kitts. We were there in May 2013 for 3 weeks and enjoyed it so much we decided to return for the whole month of August 2014. We were not disappointed. The hotel was in superb condition, the rooms were excellent, the pool and beach area was well looked after. Although there was a major problem with seaweed on the beach they managed to work through it every day. The staff of the hotel were absolutely great nothing was too much trouble and no one passed you by without a word of how are you or are you enjoying your stay. Can I help you was their favourite saying and they meant it.
Sunil in the Calypso restaurant was one of the best. Jennel who issued out towels at the pool area is a lovely young lady with smile and politeness that is wonderful. The people working in the towel hut were a great start to the day, you are very very welcome.
The Grill and Blu restaurants are first class, some people comment about the costs but wherever you go on a Caribbean Island to the costs will be higher than your homeland because most products have to be shipped in.
Finally we had to return home but we will return to a splendid resort and wonderful Island with great people. Thank you all so very much. Tony and Terry Salisbury from England UK.

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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, 1 week ago
Hello there Anthony

We are delighted you enjoyed your stay with us and would like to say Thank You for the feedback! It is wonderful to hear from our valued repeat customers and appreciate your continued patronage.

We look forward to seeing you again soon!

Jacques Hamou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Location: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Frigate Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort And The Royal Beach Casino
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino Frigate Bay

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