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“my stay at St. Kitts Marriott Resort & The Royal Beach Casino” 4 of 5 stars
Review of St. Kitts Marriott Resort & The Royal Beach Casino

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St. Kitts Marriott Resort & The Royal Beach Casino
4.0 of 5 Resort   |   858 Frigate Bay Road, Frigate Bay, St. Kitts   |  
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Ranked #2 of 3 Hotels in Frigate Bay
Newberry, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“my stay at St. Kitts Marriott Resort & The Royal Beach Casino”
4 of 5 stars Reviewed July 20, 2014

my stay at St. Kitts Marriott Resort & The Royal Beach Casino was generally a fun one,though there are afew positives and afew negitives.(TIMESHARE)
POS: Clean well run resort that has good food,nice pool with swim up bar..service, was good,
locals were very friendly and helpful,beautiful plants..The ocean was crystal clear warm (we just returned). the water is abit rough.

Cons; limited water activities,ie parasailing,jet skiing..they do offer a snorkeling trip which was fun.. ect..lots of seaweed ..OMG the roads were bad no street signs! ...gas stations for a rental car? very hard to find...downtown was busy but very hmm old I suspect it will get better..
Management..I did e-mail them twice and actually called requesting a room with a view a surprise for my wife on our anniversary..we received a clean room ..with a view of there back wall ..Arubas Marriott did a great job helping me last yr with the same request.....!we were on the first floor no view and noisey second floor tetants
Overall; This was a nice resort ,locals were very helpful..not much to do...go on the snorkel trip,(
LeewardIsland Charter) ... safe for familys a quiet resort..abit pricey

Room Tip: try to get a third floor room or one near the pool if you have kids
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKManager, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 24, 2014
Google Translation
Sehr geehrter Herr Mittermuller,

Vielen Dank, dass Sie sich die Zeit genommen haben unsere Kundenumfrage auszufuellen.

Wie wir dem Fragebogen entnehmen koennen, waren Sie mit der Sauberkeit in Ihrem Zimmer nicht zufrieden. Bitte nehmen Sie unsere Entschuldigung an. Dies ist ein Ausnahmefall and keine Widerspiegelung unseres Servicestandards.
Wir legen grossen Wert auf Kundenzufriedenheit und es tut uns sehr Leid, dass wir dieses Mal nicht Ihren Erwartungen entsprechen konnten.
Wir warden Ihre Feedback weiterleiten und Sie koennen davon ausgehen, dass Ihr naechster Aufenthalt bei uns einwandfrei sein wird.

Wir hoffen Sie, in Zukunft wieder in St. Kitts begruessen zu duerfen.

Mit besten Gruessen,

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,029 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (393)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
South San Francisco, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 20, 2014

Sorry for the late review, life has a way of keeping me busy. We went the beginning of June. We enjoyed our time on St Kitts and at the Marriott immensely!!! Their were 2 areas of disappointment. My 1st was my ocean view. We had a room that was not near the ocean but you could see a small part of the ocean between 2 other buildings. Not exactly what I had in mind, when I booked an ocean view room, but they consider it an ocean view room. The other was, the kids activity area was being renovated and there wasn't a lot for my teenagers to do in the late afternoon early evening. Other then that the room was nice, clean and spacious for our family of 5. The pools were nice and we never had a problem finding 5 chairs together. The beach was nice and the water was nice for my 3 teenagers to enjoy! We choose to make this a relaxing vacation and we were able to relax!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 21, 2014
Hello there Maria

Whether late or early we appreciate you taking the time to provide us with your feedback. We are so happy to hear that you enjoyed your time here with us.

Unfortunately you were not totally satisfied with your room location particularly the view, please accept our sincere apologies. The satisfaction of our guests is always our highest priority, and we express regret the view did not totally meet your expectations.

Our Recreation Department hosts a wealth of activities throughout the day for all our guests. They are posted on the board just opposite the towel hut as well as listed in the resorts daily paper the “Sugar City News”. Some of the activities offered are Table Tennis, Bocce Ball, Wii Game Challenge, Pool Volley and these are just to name a few.

I am so glad to note that you did enjoy the pools and the abundance of chairs perfect for lounging around and soaking up some rays.

Jacques Hamou
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Hertfordshire, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 18, 2014

Apologies for the late review but this hotel was brilliant and of a very high standard, me and my partner stayed at this hotel while holidaying in Nevis and it was paradise the food was of very good quality every meal was very enjoyably and so where the drinks we stayed across the path from the main block in a more private area and it was very quite while being close to everything.

Stayed August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 19, 2014
Hello Andrew

Apology accepted. We appreciate your wonderful thoughts no matter the time. We are glad that you got to experience some quiet and privacy while still not being too far away from the action. That is one of the perks of having a 26 acre property.

We look forward to seeing you again and we hope it is sooner rather than a little later.

Jacques Hamou
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 18, 2014

Top class hotel, we had a 14 night all inclusive with B/A and didnt want for anything. 3 large swimming pools, beach was clean and all sand, but remember this is the Alantic side, so whilst there is always a cooling breeze, there are the alantic rollers bringing in lots of seaweed which is cleaned off the beach every day still not pleasant to swim in, Food is top class , 5 restaurants breakfast and the lunchtime beach were excellant with the staff prompt and attentive to you requirements, however the evening ones ,Grill,Seafood and Italian whilst food was excellant and steaks to die for, you might die waiting for them ,staff didnt have a clue in these

Room Tip: Beach view, ie cockleshell block 13 was very good
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 19, 2014
Hey Don

Thank you so much for providing us with a Top Class review of your stay with us.

We are so pleased that you enjoyed the resort and our amenities, we do aim to please our guests in every possible way. We are so sorry that you felt the service was not up to par in some areas. We will be using your review as an example in upcoming staff training programs so that our associates can better understand how their actions can impact the guest experience.

We truly appreciate you sharing your thoughts with us, as we strive to deliver exceptional service now and in the future

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 17, 2014

This property is beautiful, and on a wonderful beach. Staff is sweet and friendly - know many of them by name. Although there are communication problems between the staff, enjoying your stay at this Marriott is not hard to do. The disappointing thing for me, as a travel agent, is that I have booked over 300 room nights at this resort in the last 5 years, but there is different leadership team every year - staff do not stay long here for some reason. I'm Marriott Platinum, and consider Marriott to be one of the best organizations to reward loyalty - but this Marriott does not. After 5 years of groups, I was told they could not give me any discounted rates - they have gone up every year, even in the middle of hurricane season. I think they are perhaps experiencing some financial difficulties, and need the income, and are not willing to work with travel planners for a great experience. Communication is so-so at best, misunderstandings abound, and in the last five years, I have never arrived on property with rooms correctly assigned, confirmations done correctly. Every year I have to be after them constantly to please correct an invoice or a statement. In addition, the travel agency bonuses are never done without extensive requests, and always 90 - 120 days late. Alas, I think I simply cannot go through another year of hassle. But, for a couple doing a simple reservation, just make sure everything is confirmed before you get there.

Room Tip: I prefer a Royal Suite on 5th Floor, near the elevator - wonderful view.Ocean side villas are very p...
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 21, 2014
Hello there Texas Travel Agent

Thank you so much for the taking the time to provide us your feedback and returning year over year to our property. It is fantastic that you are such a frequent visitor that you do know the names of our staff and am sure they know your name as well.

Just so you know we do have quite a number of staff members who have been with the company since it opened its doors in 2003 and senior leaders who have been here for over 10 years.

We do continue to offer group rates for groups staying with us a minimum of 10 rooms per night. Unfortunately due to factors such as inflation the rates increase slightly year over year however we have not seen a significant increase between 2013 and 2014 when comparing groups of similar size over similar travel dates. All rooms are subject to availability and over certain dates when we do not have availability we always offer alternate dates.

We welcome you to contact us directly to discuss your group requirements by phone or via email to mhrs.skbrb.snr.sales.mgr@marriott.com or submit an RFP on stkittsmarriott.com/events.

Jacques Hamou
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Trinidad
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 17, 2014

This is a lovely hotel. The entire ambiance spelled out total relaxation, with spacious grounds, no one got in your way. If you don't want to use the main pool, where all the action is, then there are two other pools, one with a wonderfully warm Jacuzzi. We ate at the Calypso and La Cuchina restaurants...the food was excellent at both. Breakfast can become boring after the second day, though. However, there were a lot of selections to choose from. The Italian dishes at La Cuchina were very tasty. The daily outdoor activities were a lot to keep you entertained. The room was cleaned daily, however even though a request was made to have it done by 9.30 am - this was never the case. The matter was eventually resolved and we were given a 40% discount on dinner for the inconvenience.
Most of the employees are very friendly and would ensure that you have a great experience. Location is great, relaxing on the beach is perfect and most eateries and a small grocery are walking distance away.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 19, 2014
Hello there Sarah

Thanks so much for that Fantastic feedback

Everything we do is aimed at providing you with an excellent hotel experience and we are glad that our hard work has paid off with you having a wonderful experience. Am happy that you took advantage of our excellent F &B options and just so know we have infused some new leadership into our F&B team so stay tuned… they have some excellent things in store for you our guests. Am also glad that what could have dampened your experience was caught and turned into positive experience.

We truly appreciate you sharing your thoughts with us as we strive to improve our service moving forward.

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camarillo, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

Thank you Marriott for helping us celebrate our 10 year anniversary. Everyone at the Marriott is fabulous. Considerate, caring, helpful, friendly do we need to say more?
This was our first trip to St Kitts and we will defiantly return and stay at at the Marriott again.
Rooms are clean, pool is awesome, beach is breathtaking !!
Love you all

Room Tip: All the rooms are fabulous. We met several people and all had great experiences with the rooms they...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SKMarriott, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 19, 2014
Congrats again Debi

Thank you so much for allowing us to celebrate with you. It was indeed a pleasure hosting you and we hope to assist you in celebrating number 11!

Jacques Hamou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Location: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Frigate Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
St. Kitts Marriott Resort And The Royal Beach Casino
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino Frigate Bay

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