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“Needs work and TLC!” 3 of 5 stars
Review of St. Kitts Marriott Resort & The Royal Beach Casino

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St. Kitts Marriott Resort & The Royal Beach Casino
4.0 of 5 Resort   |   858 Frigate Bay Road, Frigate Bay, St. Kitts   |  
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3 free nights in Paradise
Ranked #1 of 3 Hotels in Frigate Bay
Old Saybrook, Connecticut
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“Needs work and TLC!”
3 of 5 stars Reviewed November 15, 2013

As the best place to stay on St Kitts, the Marriott needs some work to stay on top. The hotel overall needs some dressing up. The rooms are tired, and the double bed rooms have very small double beds, not kings or queens like most other Marriotts. The pool is ok but could be cleaner. The decorative pools around the grounds are sickening....full of debris and scum. The restaurants are ok with the Italian being the best. Service desk person ell seem in-caring, and not interested in your needs. Marriott needs to step in and look at hotel to see if they feel it is up to their standards.

Room Tip: Ocean view 5th floor only.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,081 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (405)
Date | Rating
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  • Italian first
  • Russian first
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English first
Pittsburgh
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 13, 2013

Having previously stayed at this resort when it first opened, I was anxious to return. The check in process was a disaster since the computers were down and several groups were checking in. We were among the lucky ones to get a room assignment in 45 minutes, possibly because of our platinum status, some were waiting three hours. The rooms were immaculate and well appointed with luxury bedding and every amenity, however the rooms are not sound proof and noisy neighbors could affect your experience.
The grounds are well cared for and the facility overall is absolutely beautiful. We received excellent service from staff members for the duration of our stay. Now to the negatives. There is a 12.5% shared gratuity on everything that is purchased and in the spa an additional 10% hotel tax. It is also suggested that an additional individual gratuity be added if the service warranted it. With the already inflated prices , this means that the $27 per person breakfast buffet is approaching dinner prices. I recommend staying away from the name restaurants and eating off property or at the Cafe Calypso. The cafe has an all day menu with drink service for a very reasonable price. Another alternative is the pizza shack, which has an excellent selection of delicious pizzas and wraps but only open until 6 PM.
In the middle of the week another group checked in. This brought another dimension to getting a table or a seat at the bar.
Paradise? Yes. But a very costly adventure.

Room Tip: Garden house 11 first floor pool view was an excellent choice. It was close to everything .
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northeast Oh
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 13, 2013

Stayed in a Garden View Room with a disappointing view of the main building. Everyone smiling, ready to assist and very accommodating. Staff in on site restaurants and bars went beyond what I expected. Everyone was very helpful. Plenty of activities and excursions available. Beds were fantastic and very comfortable. Purchased the all-inclusive package - it made dining simple but all the alcohol included could make a grown man cry. I heard many people comment on how dangerous drinking with no limits can be. And one of our traveling party actually said "I'll never drink Carib (a local beer) again!"

All in all, a very pleasant and enjoyable trip.

Can't wait to do it again next year.

Room Tip: No elevators in garden view rooms - ask for 1st floor. Ask for room away from pool areas as they ten...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Calabash, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 13, 2013

My wife and I stayed at the resort for 9 days. It is located a quick 10 minutes from the SK airport on the Atlantic side of the island. Our room was spacious and very nice overlooking the pool area toward the beach. We had a little trouble with enough hot water for a day and half but the staff quickly moved us into a comparable room; once in the new room there was no further hot water issues. The resort personnel were friendly and helpful; their response to matters were very good. The breakfast buffet was great; other speciality restaurants were also good but a little pricey. Pools were nice; Atlantic waters were a little rough. Resort is located a short drive to the Royal St Kitts Golf Club if interested in some golfing. We used the resort as a base from which we ventured out around the island to view various sites. Would definitely recommend and likely will return in the near future.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 12, 2013

Never Again! One disappointment after another - where do I start? Rooms not ready, suite promised with no air conditioning, the hotel computer system down which required all manual entries and carrying hardcopies of all the reciepts - BTW two weeks later and the system is still down and still awaiting final billing - Im sure that will be a mess, forget about asking room service for anything like: towels, soap etc which were never replaced when the rooms was finally cleaned. The property is showing its age, paint chips, 1 of 2 pool bathrooms out of order that they worked on with chipping hammers during prime time - not exactly what I wanted to listen to while trying to relax , Talking to the front desk was a complete waste of time - they dont care. Signed - Never again Marriott Platinum Member.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monaco-Ville, Monaco
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 12, 2013

For a business trip, the best place in St Kitts.The Team is very efficient, always ready to help, very honest, smiling and really helpful.

The room was large, clean and with a high standard of decoration and equipment.
The only regret was a street and Hills view, instead of the water-view... :(

On the down side, this is not a quiet place, as the music is loud - even very loud - most of the times...For those who are looking for a silent, a mute, a secretive, a soundless, a noiseless, well a peaceful vacation resort, some better opportunities may be found in both Nevis and St Kitts.

Room Tip: If you can request explicitly an oceanview! I did not and found myself trapped on the roadview!
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 12, 2013

Was very good experience , the hotel is beautiful the pool area so beautiful, everybody was very friendly the services very good, is a very complete resort you have everything in only one place Casino, bars, shopping , beach, SPA, tennis court , the food was ok . If you looking for a relaxing place this is the one in St. Kitts .
Claudia from Nantucket

Stayed October 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Location: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Frigate Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Number of rooms: 393
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
St. Kitts Marriott Resort And The Royal Beach Casino
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino Frigate Bay

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