Having previously stayed at this resort when it first opened, I was anxious to return. The check in process was a disaster since the computers were down and several groups were checking in. We were among the lucky ones to get a room assignment in 45 minutes, possibly because of our platinum status, some were waiting three hours. The rooms were immaculate and well appointed with luxury bedding and every amenity, however the rooms are not sound proof and noisy neighbors could affect your experience.
The grounds are well cared for and the facility overall is absolutely beautiful. We received excellent service from staff members for the duration of our stay. Now to the negatives. There is a 12.5% shared gratuity on everything that is purchased and in the spa an additional 10% hotel tax. It is also suggested that an additional individual gratuity be added if the service warranted it. With the already inflated prices , this means that the $27 per person breakfast buffet is approaching dinner prices. I recommend staying away from the name restaurants and eating off property or at the Cafe Calypso. The cafe has an all day menu with drink service for a very reasonable price. Another alternative is the pizza shack, which has an excellent selection of delicious pizzas and wraps but only open until 6 PM.
In the middle of the week another group checked in. This brought another dimension to getting a table or a seat at the bar.
Paradise? Yes. But a very costly adventure.