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“Paradise ? At what price?” 4 of 5 stars
Review of St. Kitts Marriott Resort & The Royal Beach Casino

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St. Kitts Marriott Resort & The Royal Beach Casino
4.0 of 5 Resort   |   858 Frigate Bay Road, Frigate Bay, St. Kitts   |  
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Earn Up To 25,000 Points
Ranked #2 of 3 hotels in Frigate Bay
Pittsburgh
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Paradise ? At what price?”
4 of 5 stars Reviewed November 13, 2013

Having previously stayed at this resort when it first opened, I was anxious to return. The check in process was a disaster since the computers were down and several groups were checking in. We were among the lucky ones to get a room assignment in 45 minutes, possibly because of our platinum status, some were waiting three hours. The rooms were immaculate and well appointed with luxury bedding and every amenity, however the rooms are not sound proof and noisy neighbors could affect your experience.
The grounds are well cared for and the facility overall is absolutely beautiful. We received excellent service from staff members for the duration of our stay. Now to the negatives. There is a 12.5% shared gratuity on everything that is purchased and in the spa an additional 10% hotel tax. It is also suggested that an additional individual gratuity be added if the service warranted it. With the already inflated prices , this means that the $27 per person breakfast buffet is approaching dinner prices. I recommend staying away from the name restaurants and eating off property or at the Cafe Calypso. The cafe has an all day menu with drink service for a very reasonable price. Another alternative is the pizza shack, which has an excellent selection of delicious pizzas and wraps but only open until 6 PM.
In the middle of the week another group checked in. This brought another dimension to getting a table or a seat at the bar.
Paradise? Yes. But a very costly adventure.

Room Tip: Garden house 11 first floor pool view was an excellent choice. It was close to everything .
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (388)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
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English first
Northeast Oh
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 13, 2013

Stayed in a Garden View Room with a disappointing view of the main building. Everyone smiling, ready to assist and very accommodating. Staff in on site restaurants and bars went beyond what I expected. Everyone was very helpful. Plenty of activities and excursions available. Beds were fantastic and very comfortable. Purchased the all-inclusive package - it made dining simple but all the alcohol included could make a grown man cry. I heard many people comment on how dangerous drinking with no limits can be. And one of our traveling party actually said "I'll never drink Carib (a local beer) again!"

All in all, a very pleasant and enjoyable trip.

Can't wait to do it again next year.

Room Tip: No elevators in garden view rooms - ask for 1st floor. Ask for room away from pool areas as they ten...
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  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calabash, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 13, 2013

My wife and I stayed at the resort for 9 days. It is located a quick 10 minutes from the SK airport on the Atlantic side of the island. Our room was spacious and very nice overlooking the pool area toward the beach. We had a little trouble with enough hot water for a day and half but the staff quickly moved us into a comparable room; once in the new room there was no further hot water issues. The resort personnel were friendly and helpful; their response to matters were very good. The breakfast buffet was great; other speciality restaurants were also good but a little pricey. Pools were nice; Atlantic waters were a little rough. Resort is located a short drive to the Royal St Kitts Golf Club if interested in some golfing. We used the resort as a base from which we ventured out around the island to view various sites. Would definitely recommend and likely will return in the near future.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 12, 2013

Never Again! One disappointment after another - where do I start? Rooms not ready, suite promised with no air conditioning, the hotel computer system down which required all manual entries and carrying hardcopies of all the reciepts - BTW two weeks later and the system is still down and still awaiting final billing - Im sure that will be a mess, forget about asking room service for anything like: towels, soap etc which were never replaced when the rooms was finally cleaned. The property is showing its age, paint chips, 1 of 2 pool bathrooms out of order that they worked on with chipping hammers during prime time - not exactly what I wanted to listen to while trying to relax , Talking to the front desk was a complete waste of time - they dont care. Signed - Never again Marriott Platinum Member.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monaco-Ville, Monaco
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 12, 2013

For a business trip, the best place in St Kitts.The Team is very efficient, always ready to help, very honest, smiling and really helpful.

The room was large, clean and with a high standard of decoration and equipment.
The only regret was a street and Hills view, instead of the water-view... :(

On the down side, this is not a quiet place, as the music is loud - even very loud - most of the times...For those who are looking for a silent, a mute, a secretive, a soundless, a noiseless, well a peaceful vacation resort, some better opportunities may be found in both Nevis and St Kitts.

Room Tip: If you can request explicitly an oceanview! I did not and found myself trapped on the roadview!
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 12, 2013

Was very good experience , the hotel is beautiful the pool area so beautiful, everybody was very friendly the services very good, is a very complete resort you have everything in only one place Casino, bars, shopping , beach, SPA, tennis court , the food was ok . If you looking for a relaxing place this is the one in St. Kitts .
Claudia from Nantucket

Stayed October 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 10, 2013

My husband and I every year pick a different island to visit in the Carribean. we love the Marriot Resorts and have always had excellent experiences at them.
We both feel so far that the Marriot @St. Kitts. is by far the BEST !!from the moment we arrived we were greeted with smiles and hello's.. :"and a cold tasty beer" that sure hit the spot.. after our long plane ride..
We stayed @ the vacation club. our villa was not ready due to our early arrival..
IT gave us plenty of time to get aquainted with the hotel..we were greeted by Samuel outside by the pool area.. and asked us if we would like a tour of the property. and we gladly accepted..he went over all the areas on the property including the beach,pools, yes. pools they have 3 of them.. all special in their own way.depending on what you like.
Our villa was fantastic, beautiful view of both the ocean and the mountains.everyday we either had coffee or cocktails on the balconey.
We always felt special...Everytime we came back to the hotel from sightseeing. We were always greeted with a "WELCOME BACK".
The main pool was wonderful, plenty of chairs nicely spaced did not feel crowded at all.
the beach also was the same.
We will be back to this wonderful resort soon..
Thank you for our memorable experience.the hospitality was amazing keep up the good work!!!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StKittsMarriottMgr, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, November 11, 2013
Dear Island Girl 6969,

Thank you for taking the time to write your kind comments !
I am happy to read that you had a "memorable experience"
I will convey your sincere appreciation to Samuel, he is truly a great ambassador.
Arbon, our doorman 'EXTRAORDINAIRE' is possibly the person who "welcomed you back" every time.
We look forward to your return visit.

Best regards,
Jacques Hamou, General Manager, St Kitts Marriott Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Phone Number:
Location: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Frigate Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
St. Kitts Marriott Resort And The Royal Beach Casino
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino Frigate Bay

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