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St. Kitts Marriott Resort & The Royal Beach Casino
4.0 of 5 Resort   |   858 Frigate Bay Road, Frigate Bay, St. Kitts   |  
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Ranked #3 of 3 hotels in Frigate Bay
Boston, Massachusetts
1 review
3 helpful votes 3 helpful votes
“The Truth”
3 of 5 stars Reviewed July 23, 2013

My wife scoured the internet for weeks planning our tenth wedding anniversary. We wound up here from 7/16 to 7/22. We opted for the all inclusive from Boston thru Miami to St Kitts for a cost of around $4000.00. Upon arrival we informed them of our anniversary with hopes of a free upgrade. The hotel was under 65 % occupied and we had to pay $ 37.00 per night for an upgrade to an ocean view.

The hotel is a well laid out big property. The main building is updated but the outlying buildings need some TLC. We were in building #13 and 0n day three we had an unsuspected visitor of the insect kind(Cockroach). My wife freaked out so I went to the front desk to ask to be moved. I was polite and told them I understood that those type of bugs are common but I didn't want them in my room. They nicely changed our room and expressed their apologies and said they would take care of it right away and graciously upgraded us to a suite in the main building on the fifth floor. The room was very nice but the A/C was not working properly and could not get the room below 81 degrees. I went to the front desk again and again was graciously given another room on the fifth floor. The second day in that room we had no hot water at all.

Back to the front desk again and they issued me an $80.00 credit and said maintenance would fix the problem. It took them two days to figure it out. I am not a chronic complainer and realize that things happen. They ended up giving me a credit for the upgrade fee and many apologies. I felt they should have done more for me but that's what happened.

Now for some positives: The food at all 4 restaurants was excellent. The service was very good also. My wife has a gluten sensitivity and they tried their best. The staff and Kititians are very friendly and respectful. The pools are nice and the drinks were not watered down. The beach was clean and groomed daily. I hope the staff reads my review and learns from it. I am not sour on Marriott I think they just need to pay a little more attention to make this hotel a true nice experience for people who spend their hard earned money for a vacation. Good luck.

Room Tip: Stay in the main building ask for ocean view.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Baltimore, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2013

Very nice place and people. Weather was great nice breeze. Everyone was helpful to make sure your vacation would be relaxing and enjoyable. Not far from the airport. There were a few places in walking distance from the Marriott to shop, eat and buy groceries. When you go away in a cab stay out as long as you can due to the expense. My room was very nice and clean. The bed and Jacuzzi was great!. Very happy that I did not see one gecko/iguana! Upset because could not find a place that serves fried conch :0( . Will have to go back to Freeport or Nassau for that. Enjoyed my trip would defiantly go back and stay at the Marriott.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StKittsMarriottMgr, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 25, 2013
Dear Guest,

Thank you for taking the time to share your feedback regarding your stay at our hotel. It was a pleasure having you stay with us.

We appreciate the positive comments and will look forward to hosting you again.

Thank you and have a wonderful day.

Warmest regards,
Jacques Hamou
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bruce, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 22, 2013

My family had a great vacation here from June 28 - July 6, 2013. It is the low season so less people and fewer things going on, which suited us just fine! Our 2-bedroom place with kitchen in the Canada building was very well equipped and of course the beds were great! All of the people working there were very friendly and helpful. We ate at several of the on-site restaurants, and were happy with what we ordered. The pools were very nice. The ice cold water with lemon by the pools was such a nice touch! We will definitely consider coming back here!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StKittsMarriottMgr, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 25, 2013
Dear Guest,

Thank you for taking the time to share your feedback regarding your stay at our hotel. It was a pleasure having you stay with us.

We appreciate the positive comments and will look forward to hosting you again.

Thank you and have a wonderful day.

Warmest regards,
Jacques Hamou
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gosier
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 22, 2013

The hotel is located in a nice area in front of the atlantic ocean. Therefore waves are sometimes rough. For kids, swimmning pool is advisable. I was upgraded to a deluxe room. Large room with nice amenities. Breakfast is nice (buffet or a la carte). many restaurants are available. The airport is reached within 10 minutes by car. Casino is on site (a 10 USD voucher was offered)

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StKittsMarriottMgr, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 25, 2013
Dear Guest,

Thank you for taking the time to share your feedback regarding your stay at our hotel. It was a pleasure having you stay with us.

We appreciate the positive comments and will look forward to hosting you again.

Thank you and have a wonderful day.

Warmest regards,
Jacques Hamou
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Top Contributor
79 reviews 79 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 22, 2013

having been to many caribbean islands i would say st kitts is a good destination but not a favorite must go back island the marriott is well set up to relax and enjoy nice weather. the food is average and as said previously pricey again there are some good restaurants to walk to as opposed to taking overpriced taxi rides for a nice dinner not amazing the staff at the marriott was accomadating however slow to resolve issues. as stated in many reviews the thermostats are finicky and not controllable by the guest so there is the issue of room too warm so if you are going to st kitts your best choice is the marriott but dont expect amazing expect nice

Room Tip: oceanview definitely better
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stone Mountain, Georgia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2013

Very beautiful resort and facility. Nice pool and beach is easily accessible. The staff is friendly and try to provide whatever they are asked for. The downside is you must have reservations for dinner, or you may have to eat something from the Cafe. The capacity in the resturants for dinner is limited.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mooresville, North Carolina
Top Contributor
69 reviews 69 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
195 helpful votes 195 helpful votes
5 of 5 stars Reviewed July 22, 2013

My wife and I stayed here to celebrate our seven year anniversary. We agreed that it was the best vacation that we have ever been on. We stayed from Saturday to Saturday. When we arrived they bumped us to a 5th floor suite free of charge. A benefit of taking vacation in their off season I guess. The majority of the staff was friendly and helpful in planning out dining ideas and excursions to enjoy throughout the week.
The balcony from our room was huge and the views were amazing. It certainly didn’t hurt that every day was 85 and sunny with a slight breeze.
The restaurants on site had great food. In the past, we’ve stayed at resorts in the Dominican Republic and in St. Thomas and frankly most of the food options weren’t that impressive. The food here was great. Most mornings we ate at the Calypso which had a tremendous breakfast buffet. The poolside Pizza Shack doesn’t sound like much but they actually had first rate pizza. The Bohemia had a swim up bar for drinks and the other side was open for walk in lunch. They had a decent size offering on the menu for a poolside bar. We also had two of the best meals of our entire trip right at the resort. We ate at the Blu restaurant and they had great seafood. Then a few nights later we ate at the Royal Grille Steakhouse. Great ambiance and we both agree it is the best steak that we’ve ever had. And the service at both places was outstanding as well.
What we loved about the Marriott is that it is less than a two mile walk to “the Strip” at Frigate Bay. The hotel is on the Atlantic but a walk over to the strip has you looking out over the Caribbean Sea. The restaurants there are simple but the food again is outstanding. And the view overlooking the water is great as well. If you eat at Cathy’s and at the Shiggidy Shack you will walk away a happy camper. You will find that they have reasonable prices and great fish.
In terms of the taxi service I would suggest that if you find someone that you like then ask them if they would like to help you for the week. We were blessed to meet a gentleman by the name of Don and he was great. He was always on time, he was always friendly, and he was always willing to share stories about the history of the island. He was extremely nice and professional. We know we lucked out as some of the other vacationers that we met had some bad experiences. We were fortunate to find Don.
We did a party boat/snorkeling advantage to Nevis and had a blast. What we found out a few days later is that there is great snorkeling right off of the resort beach as well. It is a very short swim out to see stingrays, sea turtles, and schools of fish. It is close to the beach and if you have kids they can easily swim out to the area. It was fun to see nature in that environment.
The beach at the resort was well taken care of each day. And they had plenty of lounge chairs which is not typical for many places. They also had tons of shaded huts across the beach.
Inside the resort the bars were well staffed with friendly people. And they also have a very nice casino just off of the lobby. They only have one poker tournament a week but they do offer two nights of bingo which we played and enjoyed. It is a decent sized casino for a resort.
The thing that we really enjoyed about St. Kitts is that we felt safe everywhere we went. Everyone was friendly and asking how our vacation was. We’ve been to other places where you are almost stuck at the resort due to safety concerns. That is not the case at all in St. Kitts as we were able to get out and see the majority of the island.
On our last night we ate off site at a restaurant called Carambola’s located on the Caribbean Sea coast. It is a beautiful restaurant, they have great service, the food is good, and the view is breathtaking. It was certainly one of the nicest restaurants that we found outside of the resort.
If we go back to St. Kitts we would most certainly stay at the Marriott Resort and Royal Beach Casino.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StKittsMarriottMgr, General Manager at St. Kitts Marriott Resort & The Royal Beach Casino, responded to this review, July 25, 2013
Dear Guest,

Thank you for taking the time to share your feedback regarding your stay at our hotel. It was a pleasure having you stay with us.

We appreciate the positive comments about your dining experience, the view of the room, and the beach. We are happy to read that you had an enjoyable stay and look forward to hosting you again.

Thank you and have a wonderful day.

Warmest regards,
Jacques Hamou
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Phone Number:
Location: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Frigate Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort And The Royal Beach Casino
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino Frigate Bay

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