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“st.kitt's marriott” 5 of 5 stars
Review of St. Kitts Marriott Resort & The Royal Beach Casino

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St. Kitts Marriott Resort & The Royal Beach Casino
4.0 of 5 Resort   |   858 Frigate Bay Road, Frigate Bay, St. Kitts   |  
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3 free nights in Paradise
Ranked #2 of 3 Hotels in Frigate Bay
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“st.kitt's marriott”
5 of 5 stars Reviewed June 10, 2013

One of the best resorts in the world,amazingly helpful staff,restaurants on site were excellent offering an array of world cuisines.Pools were meticulously maintained as was the beachfront area.Rooms were cleaned very efficiently.Definitely going back next year,came back totally destressed.

Room Tip: pay extra if you can for beachfront rooms,really worth the extra dollars.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,109 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (415)
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Chicago
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 10, 2013 via mobile

Our problems started from the moment we checked in at the Marriott St. Kitts. When we found out that our room was in the worst possible location and did not have a balcony, we requested a room change. We were told there were no other rooms available and that guests would be checking out the following day.  A note was put in the system for our request and they told us that they would get back to us.  That never happened. So we took the initiative beginning the next day and went to the front desk. Additionally, we went back to the font desk  on three separate occasions,  plus we called from our room to check on our room change request.  Our request was denied each and every time. We realized our requests were denied in part due to Delta Airlines  having booked 240 rooms for the 480 people it brought to the hotel for a sales incentive trip. It appears that this party was given preferential treatment .  We, as Marriott Premier Members, were overlooked.  In the past 3 years, we charged more than $180,000 on our Marriott Visa.  Clearly, a large corporate group was deemed more important than our family. An excellent staff is  proactive. A decent staff is reactive.   The staff at Marriott St Kitts is inactive.
Our room, with no balcony, put a major damper on our trip.  We were traveling with our young daughter.  It would have made a world of difference if we would have had a balcony. We could have sat out in the balcony in the morning when our daughter was still sleeping & again  late in the afternoon when she napped. However, we felt trapped in the room because there was no balcony. 
We were not able to control the temperature of the room. If the fan/air was on,   it would get freezing cold.  Without it on, the room was stuffy. Opening the windows did nothing to help the temperature. This made sleeping uncomfortable. Again, a balcony would have allowed for fresh breezy air to cool the room. Also disturbing our sleep one night were people playing tennis after 10:00 p.m.. Our room overlooked the tennis courts. 
We only got turn down service when we asked for it.  And then a couple of nights, used towels were left on the bathroom floor. The towels at the Marriott St Kitts need to be replaced. So many of the towels were worn out and thread bare.  Large clumps of hair were not cleaned from the bath surround day or night.  When we needed a new box of kleenex, it was left for us on the counter, but it wasn't put in the decorative kleenex holder.  We ate Oreo cookies in bed (not as though we could eat on our balcony). And yes there were crumbs. When we pulled back the covers to go to bed the following night, all the cookie crumbs (which are black) were still in the bed.  The headboard on one of the beds was broken and a hazard. Good thing I brought sanitizing cleaning wipes to clean off dirt on the hair dryer, counter & light switches. 
We find it shocking that a hotel with the Marriott name would have a porn channel.  This is a free tv channel, not something you have to pay in order to access.  We were not able to have our daughter use the remote, because of this.  We are offended by this. 
Pool chairs and cushions are in need of repair and or replacement. If you sit at the north or south pool, there are no towel stations and you have to go to the main pool for towels. This is very inconvenient, especially with a child. One afternoon, water coolers at the south pool were empty. They had been this way for 90 minutes. When I went to our room for a minute, I called guest services and let them know about the problem. They said it would be taken care of.   Two hours later, there was still no drinking water in the coolers. Another day,  drinking water didn't arrive until 10:45 a.m.  The south pool was also in need of cleaning.  There were ponytail holders, hand wipes and snack bags in the water. 
The Delta Airlines group brought in two live farm animals (donkeys or ponies) for an evening event. These were kept by the outdoor stage. The next morning around 10:30, we had to scoop up our daughter to  prevent her from stepping in two huge piles of animal dung. This is disgusting. It had been daylight for several hours. There is no excuse to have dung on the ground the morning after an event. Speaking of poop, there were several little piles of bird droppings on the ping pong table too. 
The landscaping on the property leaves a lot to be desired. There are dead  and dried up leaves in numerous planting beds that should  be cut out. Weeds were growing all over the beds. The property does not have a lush tropical feel and is anything but luxury. It is one that needs lots of TLC.  We ate Marriott food (cafe off of lobby and pool food) twice. It was consistent with the rest of our stay.  
The decor in the lobby looks at though it came from various warehouse sales. 
Upon our return in Feb. 2913, Marriott emailed us a survey regarding our stay. The above comments were sent to Marriott along with our email addresses. Not surprisingly, we never heard back from Marriott.  We have basically stopped using our Marriott credit card. This hotel is not owned by corporate Marriott, but by a Canadian businessman. it is a shame to have e Marriott name on this property.  
Adding to the  expense of this vacation were the outrageous taxi prices.  Round trip fare for many restaurants is $50 US. The round trip fare for one of the beaches is the same. Ciao, just a short walk or a $16 round trip cab ride was the highlight of our stay. Incredible homemade Italian food. Also, at lunch they have pizza to go. 
I have learned that we would have been better off using our points at the  Ritz in St Thomas in addition to paying for a few nights. 

Stayed February 2013, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apple Valley, Minnesota
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 9, 2013

We just spent a week at this hotel and had a wonderful time. We arrived a couple of hours before check in time, and they gave us a pager to let us know when our room would be ready. Within 30 minutes the room was ready, and the manager on duty told us he'd personally checked the room to make certain everything was ready. We stayed in room 526 in the main hotel which was actually a suite with a double balcony that had access from the bedroom and the living room. The bathroom had a separate whirlpool tub and large shower as well as a toilet room with bidet. The room also had a half bath near the entry. It was equipped with two televisions, but we never turned either of them on during the trip.

We ate at every restaurant on the property and were pleased with the food. Our room rate had breakfast included, so we ate at the buffet daily. They had the same food for breakfast each day with one or two different items. This is typical of the Marriotts where we've stayed before.

We had several spa treatments, and we were pleased with the staff and the services. One day, a spa employee came by the pool to let everyone know they were offering half off deals on massages and facials. I took advantage of the offer by having both services!

We frequented the casino regularly, and the dealers and wait staff as well as the pit bosses were friendly. I even won a jackpot on the Caribbean Stud poker game. That was a surprising bonus that made the trip even better.

I would give the hotel 5 stars except for some maintenance issues I observed. There are two banks of two elevators in the center of the hotel. The first day of our stay, one of the banks (two elevators) went out of service. They remained out of service until we checked out. The mechanical systems (air conditioning and plumbing) in the rooms could be improved. Our air conditioning cooled the room to about 75 degrees. This is due in part to the fact that it doesn't run when you are out of the room. After the room has been vacant all day, it takes a while to cool down. I also think the plumbing needs some work. There isn't a lot of pressure when you flush the toilet and it is fairly noisy. Since we were on the top floor, we didn't hear any other guests' water draining.

We would stay at this hotel again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, Ohio, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 6, 2013

St. Kitts is so beautiful- we chose it for our 10th anniversary bc we wanted an island we could afford, access easily, and that offered adventure. We didn't care much about where we stayed, and really there aren't many options. The Marriott is fine. We stayed in the hotel itself, not the villas or the timeshares. I did hear those were nice. The hotel is clean with nice pools, a spa, a gym, a beach. I was not a huge fan of the main pool- a DJ, a bar, people acting stupid...reminded me of MTV's Spring Break. I prefer private and peaceful, which was more possible at the north or south pool. We enjoyed the beach- very windy toward the late afternoon- but could have done without the people coming by and asking if we wanted a massage or a cd of caribbean music. The best thing about the beach for us was the turtles. We rented snorkeling equipment from the hotel for $16 USD and swam out maybe 50 feet and there were huge sea turtles munching on sea grass. It was awesome.
We ate away from the hotel so I can't speak to the restaurants, but I will say i liked the breakfast and coffee at Rituals (just down the street) better than the cafe calypso. We also ate at Serendipity (overrated), walked out of Spice Mill after they told us they were out of both lobster and rib eye, eliminating 4 things on an already small menu, loved local's night (Friday) at Reggae Beach Bar, Rituals Sushi was delicious and so close, and the Pavillion is a MUST- it's such a beautiful setting and the food is incredible.
We rented a car after 2 days of dealing with the taxis. Supposedly the rates are fixed, but sometimes they overcharge you and you CAN haggle with them no matter what the hotel tells you. My husband and I were so fed up after 2 days, we walked form the hotel to Basseterre and several cabs tried to give us a ride and offered us lower rates than the ones we had previously paid. It's a 2 mile walk- not bad really, totally doable- but everyone, the cabbies and the hotel staff were shocked by the fact that we wanted to walk. Renting the car was worth it in spite of the huge sales tax and the $25 to buy a license to drive on St. Kitts. It wasn't easy to get used to the driving (stay left and watch out for potholes), some of the streets through the villages are really narrow and there are lots of hairpin turns, but we liked having the freedom, saving the money and not having to talk to some of the crazy drivers (Gyron, driver of the Fighting Cock).
One of the reasons we rented the car was so that we could drive to the volcano trail and hike to the crater. EVERYONE we talked to- hotel staff, cab drivers, etc. emphatically told us we could not do the volcano ourselves, we needed a guide. A guide was at least $90 per person and we did not want to do that. We felt confident that we could handle the trail- finding it was our biggest worry. We finally convinced a driver to tell us where it was- gave him a couple of bucks and he drew on our map, of which there seems to be only one and it is terrible. If you can find maps before you go to the island, do it bc the only one they give you lacks much detail!! Anyway, we found the trail from the guy's directions and hiked to the crater. I would call it a pretty serious hike. Lots of climbing up exposed roots and rocks. The best advice we got about the trail was to keep looking up- the trail can be lost easily and is marked sporadically by other hikers. The rainforest is beautiful, the view was covered in mist, it rained the entire way down, and we were sore for 2 days afterwards, but it was worth it for us. I would suggest packing phones and anything you want to protect in ziploc of waterproof bags in case it rains:).
We also went over the Nevis one afternoon. Be mindful of what day you decide to do things- lots of things are closed on Saturdays and Sundays. We wanted to rent a car on the island (this was before we rented ours) and after finding the Thrifty "office", which was nothing more than a phone in a drug store, we were told it was closed for the day. Much to my husband's dismay, we got a taxi and he gave us a lovely tour. It's a much more quiet, private island. If I had the resources, I would love to stay at the four seasons on Nevis. Gorgeous.
Other advice we liked was to go shopping in Basseterre on days when the cruise ships dock. That's when all the stores open. People of the island are always telling you to tell your friends about St. Kitts- they really want to increase the tourist industry. The island depends on it. It would be nice if there were other options aside from the marriott- I heard they just broke ground for a Hyatt in Christophe Harbor and I bet that will be fantastic.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Fernando, Trinidad
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 6, 2013

I stayed here for one night, due to quick trip to St. Kitts, I wish I could have stayed longer. The service is of high standard that meets the Marriott standard. I was greeted by the sweet sound of the steel pan, check in was fast, information was provided with a warm smile. I stayed on room 376, and although there is an elevator, I still had a long walk to my room. The room was clean, spacious and well stocked. Although my room is advertised as ocean view, I was disappointed as I did not get a full ocean view. Nevertheless, the ocean breeze was very heavy on the balcony which made for the island feel. The in room dining arrived before their estimated time, and the staff were all friendly.

The grounds were well maintained, there were many activities for all age groups. The property offered beach access which was public. However the beaches were lined with cabanas which were sturdy to withstand the high speed wind from the ocean.

The only down side is that this hotel doesn't have a hotel shuttle to the airport and back attached to it but I do recommend the Kittitian Taxi and Tour Service.

I will most definitely stay at this hotel for a longer vacation in the future and would recommend it to anyone traveling to St. Kitts

Room Tip: Choose rooms on the higher floors towards the end for ocean view
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milltown, New Jersey
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 6, 2013

A very nice Mariott resort, great and very helpful staff and excellent, but somewhat overpriced meals. Cash in on the complimentary island juices and Carib in the Lobby!
The seafod dinners were fair priced and excellent, however the breakfast buffet was way over priced and just average.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 5, 2013

The St. Kitts. Marriott Resort and The Royal Beach Casino is a fabulous place to take a vacation. The staff is so friendly and cater to your every need. The condo we stayed in was spacious and well appointed . We loved every minute of our time there. It has many restaurants on site and many within walking distance. There are many activities each day and many tour around the island to take. Don't miss this little island and this great reaort.

Room Tip: Higher rooms giver a better view.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Kitts Marriott Resort & The Royal Beach Casino

Address: 858 Frigate Bay Road, Frigate Bay, St. Kitts
Location: Caribbean > St. Kitts and Nevis > St. Kitts > Frigate Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Frigate Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Kitts Marriott Resort & The Royal Beach Casino 4*
Number of rooms: 393
Official Description (provided by the hotel):
The Marriott St. Kitts Resort & Royal Beach Casino captivates you from the moment you see it, immersing you in the culture and atmosphere of this most relaxing and romantic of Caribbean Islands. Our breathtaking St. Kitts resort hotel offers an unparalleled island vacation experience. Luxury guest rooms, trimmed with West Indian accents and cutting-edge comforts, are spacious and welcoming. That same Caribbean flavor sets the tone in our 8 restaurants and 2 lounges. For entertainment and relaxation, the resort also offers the 35,000 sq ft Royal Beach Casino, the 15,000 sq ft Emerald Mist Spa and boasts an 18-hole championship golf course at the Royal St. Kitts Golf Club. ... more   less 
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Also Known As:
St. Kitts Marriott Resort And The Royal Beach Casino
St. Kitts Marriott Resort & The Royal Beach Hotel Frigate Bay
Marriott Frigate Bay
Marriott St Kitts
Frigate Bay Marriott
St. Kitts Marriott Resort & The Royal Beach Casino Frigate Bay

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