I have stayed at this resort twice. The first time I had issues with the preparation of the room for my arrival, as I found that I had to clean the cupboards and drawers in the kitchenette, and wash dishes that had cracker crumbs left over from previous guests. I had to clean the vanity serface in the bathroom, but drew a line at the bath which was quite dirty. When I requested first thing in the morning that it be cleaned so that I could use it, I had to place a second call to the front desk at 3:30pm before someone actually arrived and cleaned up. The rest of my first stay was without issue and so I booked a second stay.
I am now at the start of this second stay.
This time the room was clean on check in on Sunday. The desk clerk was very pleasant and welcoming, and even arranged to have my 18th century wall hairdryer in the bathroom upgraded to a modern one.
However, the cable signal was weak and noisy and the TV picture appeared scrambled and so it was impossible to watch. I reported it immediately and was told that it would be addressed on Monday when the maintenance team arrived. On Monday evening nothing had changed, and the new desk clerk had no idea that there had been a report made, but promised that she would follow up and ensure that reports were made and addressed on Tuesday.
On Tuesday morning before I left for the day, I reminded the front desk clerk of my complaint and had to go state the problem again from scratch, just as I had to do the other times that I called. On Tuesday night on seeing that nothing had changed I again called the front desk. This clerk again had no clue what I was talking about, and had no idea about anything. I give up!!!!!!!
If all goes well it is a reasonably quiet decent place, but that is as long as you do not require anything to be rectified. There is no passing on of complaints and no-one takes responsibility for anything.