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“A very good, clean and friendly base for Los Gigantes” 4 of 5 stars
Review of El Sombrero

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El Sombrero
3.0 of 5 Hotel   |   Avda Maritima 28, 38683 Los Gigantes, Tenerife, Spain   |  
Hotel amenities
Ranked #3 of 4 Hotels in Los Gigantes
Hull
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“A very good, clean and friendly base for Los Gigantes”
4 of 5 stars Reviewed April 8, 2013

The Sombrero apartments are fairly basic but are clean, well located and very friendly. The complex itself is immaculate and very well maintained. These apartments are very quiet, which suited us, but this does also extend to the pool area which was a little too quiet for our young children. We ventured down to the beech and public pools everyday which are only a 10 minute walk and have slides etc so this did not effect us. The office staff are exceptionally friendly and very helpful. I would have given the Sombrero 5 stars but the Wifi was not working at our end of the complex (this they claim to be in the process of fixing) - So generally a big thumbs up.

Room Tip: Avoid the rooms which face onto the road near the bus pick-ups. No rooms have A/C that we saw - this...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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272 reviews from our community

Traveler rating
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    13
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52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Sheffield, United Kingdom
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 7, 2013

Stayed for a few days in March and found the staff incredibly helpful, and the apartments and pool very clean. It's a quiet complex and the guests mainly English (Thompson use it). The only break to the peace and quiet is a rather noisy bar further down the road (music finishes at 10pm).

The apartments are large and well equipped. Better for couples / families than the independent traveller.

Room Tip: Ask to be away from the road, and if you get a view of the pool you will also get sun most of the da...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N. ireland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 2, 2013

Stayed at El Sombrero in last week of march. Definitely have to endorse all the previous positive tripadvisors reviews.
One bedroom appt very spacious and well equiped with good sized balcony.

Either out through the side gate or reception exit leads unto the main road towards restaurants, shops and entertainment.
Los gigantes is, in my opinion, a fantastic resort for mature or older couples, so dont disappoint older teens by bringing them there, lol.
Always easily managed to get sunbeds around the pool. Food and drinks served at snack bar, tho it was closed one day.

Enjoy your stay at the El Sombrero. We would have no hesitation going back.
By the way, the Manager and staff were always at hand, polite and helpful.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhondda, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 2, 2013

went here in april 2012 with the 3 kids,really quiet and not much for the kids, but thats what we wanted.room was massive and had everything we needed for a self catering hol.room was cleaned everyday and the staff were lovely.the pool was freezing but you soon got used to it,brrr.a few lovely bars nearby,bamboo lounge was really friendly and we drank there most nights.go here for a quiet,book reading hol with a nice glass of wine.you are in a desent location but its a bit steep going down to the harbour,where we would buy bread and feed the fish.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west midlands
Top Contributor
65 reviews 65 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 1, 2013

When we arrived we were allocated a studio apartment, it was very large with separate kitchen and bathroom and in a good position away from the road at the side of the pool but we had booked a one bedroomed apartment. In reception they told us they were fully booked and could only move us in 5 days so they gave us a free safe! When we spoke to the Rep David he dealt with this promptly and although he couldn't move us he gave us 150 Euros compensation which we were happy with.
The studio was OK with adequate utensils and kept clean, we had no problem getting a sun bed by the pool and didn't have to get up early to bag one.
The huge downside of the holiday was that after 3 days my husband came down with the nurovirus that was rife within the resort and spent nearly 3 days in bed. I caught it about 15 minutes before we caught the transport back to the airport so had a terrible journey home and was off work for 2 days.
On hearing this seems to be an ongoing problem at the resort ( in no way do I think that this has anything to do with the apartments as we met people at different accommodations who also had the bug) it may deter us going back next winter.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 31, 2013

Good point/s = location and price we paid.
However, we were misguided by the fab reviews on trip advisor from the people who obviously go year after year. There is a 'pecking order' here, the more you go the better room you have and these are pre-allocated meaning us got the worst room and we were also fed up of having to get up at 7am to get a sunbed !! Took us 2 days to get one as wee didn't know this was the procedure!. We had to go to Tipsy to use and pay for their facilities which I may add we're very nice.

Bad points = the micro ants, slamming doors, street noise, pool light shining in our room all night. Old dated and dark room/kitchen.

Would I return.... For the price yes, and of course all the tips to beat the package tour people would come in handy. Alarm set 6am for a sun bed and chipset my own room ! Ideal

The resort is lovely and had lots of nice meals and nights out. Tipsy is good for lunches and snacks, Ck's was was really nice as was the one next door but the ie ext door is more fine dining than a holiday atmosphere. Our favourite place was El Jarden which was at the corner of the square. Food and service both really good.

Room Tip: Not on the road side or ground floor
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlisle, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 31, 2013

Just returned from a week at the El Sombrero, our third visit this year. The apartments are spacious, quite dated but kept very clean. It is a quiet location with easy access to the shops/bars etc. The staff are very friendly and helpful. Our only downside this time was the resort had an outbreak of the norovirus which affected many of the couples in the apartments
and also in the Los Gigantes Hotel down the road. Since our return we have discovered it has been a problem for a long time in the resort. This is quite a worry and may deter us from returning. I am not suggesting that the El Sombrero was to blame in any way, it is very difficult to ascertain the cause of the outbreak, but it sure does spoil your holiday.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Sombrero

Address: Avda Maritima 28, 38683 Los Gigantes, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Los Gigantes
Amenities:
Bar / Lounge Kitchenette Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Los Gigantes
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Sombrero 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
El Sombrero Los Gigantes, Tenerife, Spain
El Sombrero Hotel Los Gigantes

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