Just returned from Barcelo Santiago Tenerife, great scenery clean rooms great staff.Food to a very good standard.Staff very polite even when very busy.Special thanks to Pablo and all at the pool bar.Most entertainment carried out by the animation team to a good standard.Hotel could give more free time to the animation team by bringing in more professional entertainers.Hotel layout and views spectacular.Now the down side Shade/ Sunloungers ,very nearly spoilt the entire holiday.There is not enough shaded areas, sunshades ,loungers,for the amount of visitors to this hotel.Personaly i would use canopies to give more cover freeing up parasols for use elswere.There is no policie for booking sunbeds at all,First come first served.Put your towes out the night before,this tip given by our German friends.

Spent 1 week here all inclusive. Weather fantastic, hotel fantastic, food fantastic, staff great.............but full of rude germans. We had a huge problem with sunbeds ie. being reserved from 04.00 am every morning despite a notice saying it was not allowed. On our last day we managed to get 2 sunbeds together only to have a huge argument with a german couple who claimed they had reserved these beds. We put our foot down only to have them and their fellow german friends give us awful glares for the whole day which was very threatening at times. We pay the same money they do so we put our foot down. Management tried to find us alternative sunbeds, but why should we move when they are in the wrong. Also entertainment poor, performed by the daytime animation team most nights- professional acts should be used in such a large hotel. We will not be going back to this hotel or area, we had no warning from 1st choice about this hotelbeing orientated to germans and feel we will not use first choice again.

Just back from our second vist to the Barcelo Santiago. We managed to get a room on the fourth floor - would recommend you request this for the views which are stunning, particularly -towards the cliffs of Los Gigantes. The refurb is now complete and is good. No problems with cleanliness or cockroaches and staff on the whole are very friendly. The hotel was much busier this time round and meal times are busy so we found it was better to eat later, food is good and lots of variety so something for everyone. My only problem was the sunbed thing and yes it was a real issue!! we got to the point of if you can't beat them join them! My hubby was awake very early one morning and decided to go for a walk and found all the sunbeds apart from the odd one or two were taken by 5.30 in the morning, mostly bagged by the German and French visitors - so if you want a decent spot you need to be up early as the hotel rule of not reserving sunbeds is not enforced. It would not be fair for me to comment on the hotel entertainment as this is not my thing, but do go over the road to Route 66. "Old Dogs New Tricks" are excellent and would recommend you go and see them. Sun bed thing apart we would go back.

Great hotel with many facilities in a beautiful location. Our suite was excellent, but air conditioning never dropped below 24.5.

Very professional and friendly reception staff. Food was good with enormous choice.

Big problem exists with parasols and everyone you spoke to complained about this as there are not nearly enough for a hotel of this size. Should you require one be prepared to get up at about 6 a.m. each morning. By 7 a.m. they will all have been taken and one will not become available until after 5 p.m. Before we knew this we had to spend a day on our balcony which had two sunbeds in order to be in the shade. You are not allowed to move a sunbed to shady areas under the trees.

Because of the foregoing we would definitely not return to this hotel.