We are a married couple in our early sixties and arrived at the hotel for a 14 day holiday early on Saturday morning because of 8 hour flight delay. The hotel reception was efficient and quick with room allocation. A cold buffet was provided in the restaurant for such events.
The hotel is in two parts with 5 floors below pool terrace and restaurant and 4 floors in main building above pool.
We had booked a sea view and requested a high room by email but were given a room with sea view but on level 2 which we considered unsuitable and Sat am after breaky went to ask for an alternative room.
They agreed to this and would advise later but of course this never happened so we returned on Sun morning when they offered a room on level 3 which they said was the only room available because hotel was full. When we noticed further down the list of other room change requests we asked why could we not have one of them the receptionist said this had been requested earlier by a returning customer. I stated this was impossible as it was further down the list and how was I to know as a first time visitor room layouts and anyway wasn't we and our money as good or important.
Another room on level 4(434) was amazingly found which we found suitable with great views to cliffs, sea and Los Gigantes.
The rooms were ok and of an average standard but could do with some updating. Generally the hotel is an average 4*.
Hotel is located in a great location for sea and cliff views from pool areas.
Rooms and public areas were kept clean at all times with towels changed daily if required.
Pool towels are available for a 10 euro per towel returnable deposit although it cost 2 euros for clean ones. Pools were not heated and very cold.
The number of staff and service was excellent. We were A.I. and there was never any problem obtaining drinks and finding a table at meal times.
Entertainment team were as normal poor and unless you become involved in their daily games totally ignored everyone else and would not even say good morning etc. Evening shows were of average quality and watchable unlike the entertainment team acts.
Any entertainment games, except bingo was aimed at young people which was stupid because the average age was probably 60 years old.
Location of the hotel is not ideal for beach access and is very hilly so beware if you visit the hotel and have mobility problems.
Food was OK with normal good selection for main meal although deserts were always poor with cakes, jelly and ice cream. Same as other 4* star hotels in other resorts.
Free WiFi access is only available in reception area for 1/2 hour each day/per person then you have to pay at a cost depending on your requirement although WiFi is then usable throughout hotel. We paid for 3 hours which cost 3 euros.
It was obvious that many of the guests return every year and we would recommend hotel but we always choose other hotels or locations and would probaly not return.
- Also Known As:
- Barcelo Santiago Hotel Puerto De Santiago
- Barcelo Hotel Santiago
- Barcelo Puerto De Santiago
- Barcelo Santiago Tenerife
- Barcelo Santiago Hotel
- Hotel Barcelo Santiago
- Barcelo Santiago Tenerife/Puerto De Santiago
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