We stayed here the last two weeks in September, we have one boy aged 7 years. Initially check in was slow, not easy when you're tired. However, our room was large, cleaned regularly and in full working order. Pool areas were clean, plenty of sunbeds (even by the pool mid morning!) and bars in full flow. Food was lovely, large choice and nice to be able to have a bottle of wine with dinner (but don't expect a full bodied Rioja!) The speciality restaurants probably do cater for a slightly more sophisticated pallet but we thoroughly enjoyed them. The entertainment staff were great. Luabay team catered for all but as us British had some 30 First Choice staff to keep us happy the Luabay team had to look after everyone else. All Luabay entertainment was explained in Spanish, English & German and included everyone. The First Choice was obviously, in English. The First Choice entertainment team, Lucy, Sophie, Donna, Andrew and Adam did a fantastic job. Our only real down point would be the steps to the children's water slide were (like the tiles by the pool bars) very slippery. Our little boy slipped and cut open his lip and chin and was covered in bumps and bruises (he was only walking up the stairs, not running). The steps just need anti slip tape same as is already on the steps to the toilets. This said, the First Choice Reps were great and even came to the room to check on him and see if we needed anything. I used the free Spa voucher and would definitely recommend it, it was a great start to my holiday. My 'boys' went on the high wires, these were well supervised and they thoroughly enjoyed it. All in all we had a far better holiday than expected, I do wish I hadn't taken any notice of poor reviews before we went, they were ill founded and whinging. I would recommend this hotel.
- Also Known As:
- Holiday Village Tenerife Hotel
- Holiday Village Tenerife Hotel Puerto De Santiago
- Holiday Village Tenerife Puerto De Santiago