I have also posted this review under the Luabay Los Gigantes, as it is the same hotel.
We stayed here in half term in February 2012. This hotel also operates as a First Choice Holiday Village in the summer season.
Search Youtube for Wakeywarrior and click on Wakeywarrior's channel to see my walkthrough video of the hotel- I could not find one anywhere so put one on to help people see exactly what the hotel is like. I have now added full annotations so you can see exactly what this hotel is like.
This hotel is a prime example of a business operating to exacting standards to its target market- which is families. As a result it is incredibly popular, and most people I met either had been before or were saying they would come back.
The hotel is very large. It is built into a steep hill, some distance up a hill from the sea. As a result, you enter the reception (nice enough but not very grand) from the road and the reception is located on the top floor. I did not put this on my video- sorry.
The next level down from the reception are the two main buffet restaurants. These are very large. The food is plentiful and of good quality. Could be a little hotter.
There are two very large central stations- one hot the other cold. Breakfast has a large choice of cooked meats, bacon (streaky kind), sausage (continental kind, varies), mushrooms, tomatoes etc. That is on about one twentieth of one of the stations. The choice is vast. On the cold station at breakfast there is fruit (always plenty of melon), yogurts - again a vast choice. There is a bread counter by the side and a cereal section. The top end has the chef manned stations. At breakfast they did a lovey fresh omelet/ crepe thing. They also did pancakes, often British type bacon, and fresh fried eggs (over easy style if asked). There is also a kids food station.
Lunch and evening meals were similar to each other. A vast choice each day, plenty of fresh fish and meat, vegetables, paella, fabulous cakes and pastries - the list is way too long. On the day we arrived (Valentines) it was lobster and steak on the buffet.
The restaurants get very busy, but they are very nice and the waiting staff are excellent- bringing drinks such as water, bottle of wine etc all inclusive. The restaurant has large panoramic glass windows giving a fabulous view of the sea and the island called La Gomera.
Outside the restaurant doors is the large activity board, showing the animation activities each day.
Down the stairs again, and you reach the ground floor. You arrive in a large lobby with a bar which whilst we were there was closed but suspect they open it in busier times. They have large TVs here which seemed to be constantly showing football, and an internet area (charge).
Over to the right here is the lounge which opens at 8.30 for the evenings entertainment. This is a large area with its own bar inside and must seat around 300 people I would guess. Every evening there is a kids disco at 8.30 (which my kids loved), and then some entertainment such as bingo, before a show. There was a snake show, magician, the Eagles and one night the kids club did a very good show they had been rehearsing for all day. We generally went to bed around 10 as we have young children.
Going back out into the open bar area where the stairs come down, across the opposite side to the lounge is a bar (in fact two bars). This is surrounded by glass and is very nice. One part has a musician playing in the evening, the other part through some more glass doors is quieter. As well as the bars, there is a coffee machine, soda machines and beer pump for self service. These bars look very nice.
Back into the lobby again and through the doors takes you outside. Straight in front of you there is an area with tables with fantastic views to sit with a coffee or drink obtained from the bars. Turn right and walk about 500 yards (passing the games room on the right) and you arrive at the 'quiet' pool.
This is a large pool and when we were there it was heated to 27- 28 degrees. The lifeguard is quite strict here and no inflatables allowed. Adjacent to this pool is the snack bar. This has food, sandwiches, drinks including the ubiquitous slush machines turning out red, blue, yellow and orange slush drinks which are so addictive they are lovely if you have a sweet tooth like me and the kids.
Walking back from where we came, back past the bar/ lobby area on the left now, you pass the gym and health club on the right which is down some stairs. You will get a free ticket to go in the health pools area and it is very nice and relaxing so I recommend you use it. It normally costs 20 euros. Behind the pools is the gym you can use anytime for free. It is comprehensively equipped. There is also a cardio room where they run classes (free). The classes here are every day at 11.30 and are very good. I did spinning and it was tough (I have done it a lot and this was one of the toughest I had been to). My wife did body pump and also said it was excellent.
Back up the stairs outside, there is the main pool. This is split into two. There is a pool bar here which has the beers, slush, wine, cocktails, tubs of ice cream, coffee machine etc. It is kept spotless by the bartender who is constantly cleaning the area as the kids spill etc.
The first part of the main pool is heated, but a couple of degrees cooler than the quiet pool. Music plays here, but there is a really good atmosphere. They do activities in this area such as Salsa class, darts, aqua aerobics etc. The animation team are superb- and run the kids club- more on that below.
Sunbeds do get reserved but we could get one on the front row at 8am - 8.30 and you could get one further back around the pool at any time without reserving one when we were there. Towel service requires a 15 euro deposit per towel and you get a piece of paper stamped when they change your towel every other day. Deposit returned when you get your paper stamped as towels returned. No need to take your own towels.
The other half of the main pool is unheated so when we were there it was not really used for swimming but people were sat around it.
There is also a poolside restaurant here- this is really a beautiful building inside with wonderful beams in the ceiling and views of the island and sea. However, it was closed in the day when we were there, but they used it as the sit down evening restaurant. We went to the Mexican (book as soon as arrive), but were not overly impressed so stuck with the buffet.
Past the main pool is a small childrens pool (there are also a couple of kiddies paddling pool). This was again heated to around 28 and the waterslide comes into this. They open the waterslide twice a day as it has to be manned for safety, and my kids loved that.
Whilst I have described this as the 'ground' floor, it is not really, as you can then take separate lifts/ stairs down to the real ground at the very back of the hotel. Here are the tennis courts, football area, high ropes course, zip wire, crazy golf, kids playground and soft play area. Everything a young family loves.
Finally the kids club. This is in the basement in the main building. The kids had all sorts of activities - 11am -1pm then 3-5. They did pony riding (brought in, no charge), baking cookies, T Shirt painting, treasure hunt, face painting. A lot of the activities done outside. My daughter 7 loved it- my son 4 not as keen but he was a bit young. The team running it (part of the animation) are fabulous and work hard all day and the lot of them are very nice people.
Our room was in block O which was OK- very quiet on a night with nice views. The rooms are very nice and more like an apartment. Special mention has to go to our cleaner who really worked hard.
-Fabulous hotel, very clean.
-Can swim in pools in winter.
-Good gym and classes.
-Good hygiene in restaurant (but see below!)
-Fabulous family facilities.
-Great slush (even if my teeth were hurting).
-Good rooms with separate room for kids.
-No one had a funny tummy, nor anyone else we spoke to.
-Quiet hotel on an evening, quiet rooms, blackout curtains- good night's sleep.
-Great animation team, well done.
- Its a bit of a walk down a hill, but Los Gigantes is a very nice town.
-Clientele of hotel very pleasant- no yobs or drunks around when I was there- no need for any security guards whatsoever. Very good atmosphere.
- VERY family orientated.
Not so good points:
-One of the chefs on the cooking station was grilling chicken breasts. I asked for one and he had tongs for the cooked ones, but instead used the tongs he had been using to load the raw ones onto the grill to pass a cooked one to me. Major food poisoning risk. I told him off and spoke to the manager who said he would have a word with him. This was however the only bad practice I witnessed, and they all wear gloves.
-Food could be warmer. There is a microwave or two though if this bothers you.
-The fire alarm sensors in the rooms have ridiculous bright dual red flashing LEDs on them. If this could bother you, take some tape (we used multiple layers of sticking plaster) to stick over the flashing LEDs (do not obstruct the alarm though).
- Flies on some food in pool bar next to quiet pool. They need to do something as the bar is open sided. It was spotless but they were not stopping the flies so we chose not to eat there.
- Gym needs more cardio equipment- only two steppers, two treadmills and two bikes which sounds OK but not in a hotel of up to 2000 people. Also they need to maintain them better as one stepper and one treadmill were not working well.
- VERY family orientated. Whilst couples will also enjoy to be honest if it was just me and my wife, I would probably go elsewhere. For families though it does not get any better.
- Coffees with milk (latte etc) out of machines are sweet (the milk powder they use is sweetened). If you do not like this make one with two espresso shots, some hot water, and add in the separate milks. Would have preferred a proper espresso machine/ barista, but appreciate it could have led to long queues.
- Also Known As:
- Holiday Village Tenerife Hotel
- Holiday Village Tenerife Hotel Puerto De Santiago
- Holiday Village Tenerife Puerto De Santiago