We stayed in this hotel from 1st to 9th June 2010 and made the package up ourselves over the internet. We stayed as a family of 4 (children aged 10 and 6) on an all-inclusive basis and our room was designated as a "suite" with sea views.
Upon arrival, the modern hotel reception is impressive with it's large glass atrium with uninterrupted views across the bay, fountains, and open stairway, and this sets the tone for the whole stay. The welcome was friendly and everything was very well organised. We were taken to our room on the back of a golf cart, which was a nice guided tour of the complex and very welcome after a long journey from door-to-door.
We were also given 2 free passes to the day spa, which we never used.
The complex itself is split into 2 main zones: Upper Zone holds the common areas: lobby, restuarants, swimming pools, day spa, entertainment, shop, arcade, kids club. The vast majority of these are split across a massive single-floor terrace but the main lobby is 3 floors high with some facilities branching off from here.
The 4-floor lower zone incorporates all of the accomodation, which is split into blocks and terraces so that it looks like a village on a hill-side. Some of the sporting facilities are down on the lowest level, such as mini-golf, childrens play area, tennis and football.
The complex is well laid out and there are lots of access points via ramps, stairs and lifts so everything always seems pretty close by and is easily accessible.
Our "suite" was very nice, modern,spacious, well appointed, clean and had 2 seperate air conditioning units; one in the lounge, one in the bedroom. Our balcony had fantastic views out over the rooftops towards the sea.
From talking to other guests, everyones room sounds identical so I don't think you can lose out.
The complex is very large, featuring 2 main pools and lots of facilities to keep everyone happy. There are multiple places to get food and drinks, all of which are free flowing and good quality. There is an astounding choice of food and drink available, all of which is beautifully presented and very nice to eat. All of it is freshly cooked, some of it is cooked to order on open grills. The fish is particularly good. The amazing array of desserts is something I've never seen before!
There is also a huge array of activities for both children and adults and all tastes and abilities are catered for with actions such as archery, golf, tennis, aqua gym, water volleyball, rifle shooting, spanish lessons, face painting, cinema, etc. etc.
There is also free wifi available in the main building, so be sure and bring a laptop / phone as there are computers available at a cost of 2euros per 15 minutes.
In the evening there is a choice of entertainment between the large show area that accomodates all of the guests and the various shows such as parrots, eagles, snakes, magicians, escapologits, dancers. There is also a smaller quieter bar, that seems geared towards adults. There are plenty of places around the complex to sit and enjoy an evening with friends and a drink if you want to get away from the masses.
Traders are invited to setup unobtrusive stalls offering jewellery, paintings and clothes and the ladies fashion show around the pool was quite engaging to watch.
There is a shop inside the hotel complex that provides convenient access to a wide range of typical holiday goods. However, it is very expensive and a short 5 min walk into Playa Arena will reveal shops that stock identical items at 50% of the price. I wish we'd known this before we bought the kids some things for the pool.
Venturing away from the hotel there is Playa Arena (PA) and Los Christianos (LC). PA is a short walk downhill and has a handful of shops and bars that fill all of your needs. There is also a black, gravel beach with a vicious tide - be warned!
LC is a short ride away, the hotel advertises a bus at 3EU per person but a taxi will take you there for 3EU each way, so it's much better and cheaper. Upon arrival in LC there are 2 zones; the central area and the harbour. The central area has a small number of shops, all of which seemed to stock very old battered stock at ludicrous prices; better go to PA to buy things. The harbour is quite imposing due to it's high walls but it is home to some excellent boat trips out into the bay to view dolphins and whales. Bargains are to be had here, so shop around and you can bag yourself a fantastic boat trip for only a few euros.
Back to the hotel, on the whole our holiday was a success due to the hotel itself and it's staff who are always pleased to make sure you're having the best time possible.
I would have no hesitation in recommending this to anyone, it's a great complex with lots to do and I hope to visit again soon. It ranks at the top of our list of family holiday destinations.
- Also Known As:
- Luabay Costa Los Gigantes Hotel Puerto De Santiago
- Luabay Costa Los Gigantes Hotel
- Costa Los Gigantes Hotel
- Luabay Costa Los Gigantes Tenerife/Puerto De Santiago
- Official Description (provided by the hotel):
- It has been designed down to the smallest detail for familes and couples wishing to spend their holidays in an incomparable location, enjoying our excellent facilities to the full. Our 1800m2 spa will help you to wind down and if you’re coming with the family, you couldn’t do better; our suites with independent lounge are all you could ever ask for. ... more less
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