Firstly, I want so say how wonderfully baby/child friendly this hotel is. We travelled as a 3 generation party of 12 including 2 babies under 1 and it couldn't really have been easier to go about our holiday. One night we counted 60 buggies parked outside the buffet and so if you don't want to be around young children this might not be the best hotel for you. Thankfully high chairs were reasonably plentiful (although sometimes a Q at peak times) if you dined on the early side. Note that buggies aren't allowed inside restaurant which is fair enough as it would be over run.
Selection and food at evening buffet was good for a 4 star, especially the fab nightly cheese selection. Breakfast was so so and we lunched each day at the BBQ snack bar at the quiet pool which has a daily giant paella and BBQ meat, pizza and other lunch fayre - much quieter and very yummy. There is no baby food available at the buffet but plenty of healthy bits of finger food and pasta etc for older babies. We took Ella's kitchen, baby porridge etc from home. You can buy baby food at the supermarket in the village but our normally hungry little 6 month old wasn't a fan. Likewise you can't drink the tap water so bottled or cooled boiled water is way forward and there are kettles and fridges provided in the rooms.
I think the hotel could perhaps cater to infants in terms of fresh purée to order in buffet etc given sheer volume of babies. Also perhaps a netting with swing door at snack bar to stop pigeons flapping about in there.
Unfortunately, some of our party including my 6 month old baby developed severe gastroenteritis at end of our holiday. As this is a virus I'm not going to start pointing finger at hotel as doctor told us this is an epidemic in Tenerife. Just note that the nearest hospital is not public and is 45 minutes away in playa de las Americas. If you need an ambulance it will take same time to arrive so if you need urgent medical assistance get a taxi. Oh and make sure your insurance is water tight as the reciprocal EHIC cards do not work unless you receive public healthcare, which is not available in the vicinity of the resorts. We were not aware of others falling ill at the hotel however I think the hotels could have handsan placed in toilets, buffets and public areas as standard just as a preventative measure. Responsible parents keep their kids out pool for a few days if they have had a tummy upset and hope this was case. The hotel itself was spotless and the toilets were always smelling freshly cleaned and so despite our experience there is probably not much more that could have be done. We ended up missing our flight home as unfortunately hit our baby on the last night which was very distressing. 5 days later we are finally home.
- Also Known As:
- Luabay Costa Los Gigantes Hotel Puerto De Santiago
- Luabay Costa Los Gigantes Hotel
- Costa Los Gigantes Hotel
- Luabay Costa Los Gigantes Tenerife/Puerto De Santiago
- Official Description (provided by the hotel):
- It has been designed down to the smallest detail for familes and couples wishing to spend their holidays in an incomparable location, enjoying our excellent facilities to the full. Our 1800m2 spa will help you to wind down and if you’re coming with the family, you couldn’t do better; our suites with independent lounge are all you could ever ask for. ... more less
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