I looked for a secluded resort in Tenerife because I was sure there will be plenty of “escapees from the Mayvember weather” that’s why I chose Luabay Los Gigantes. Indeed it was far from the main resorts in Tenerife, about an hour’s drive from the airport. The hotel wants to brag by making a loud first impression. Like what everyone else is talking about here, yes, we were driven to our suite in a golf cart. The mini-bar was impressive with a bottle of cava waiting to be opened. On a small round dining table, there was a fruit basket and plates and champagne glasses all nicely arranged as a warm welcome. We were on the O row so I was really disappointed because I have done a careful reading of the other reviews here and noted the best and most centralized suites in Luabay. However, I was wrong. It turned out that our suite was ideally located because it’s far from the noise from the pools. And it is very near the mini golf, tennis courts and that coolest resort feature, the high ropes. Even better is that it is also near the exit gate where you tread on a street going to the “black sand” beach of Playa de la Arena and which is situated at the center of a mini shopping street with supermarkets, pharmacy, a doctor’s clinic, bank, ATM, restaurants and souvenir shops. I came on the Dutch school holiday so there were a lot of Dutch families with their children. We arrived on Monday night just in time to have dinner. I wasn’t impressed with the Chinese theme so much but there were also other food to choose from. My only complaint was that the buffet was served in the smaller restaurant and sitting near the grill station was a mistake because the heat from the grilling activities reached the tables near it. I was so hot and I thought to myself, a restaurant without air con? The first alcoholic drink I ordered was CAVA, but no, they don’t serve it for free in the restaurant. You have to get it in the bar but you don’t get a bottle. You can also pay for bottles of CAVA which I found not expensive but still too puzzled to understand why you need to pay for it. I’ve been to Lanzarote and Ibiza and given bottles and bottles of CAVA. So I ordered red wine. Surprisingly, we were given a bottle. But I couldn’t drink it much nor enjoy it because of the heat so I did not order red wine anymore during our stay. Maybe I should have given it a chance when come weekend, the bigger restaurant was opened and it’s nice and airconditioned and spacious enough that the heat from the grill stations were not offending to the diners. Every night the buffet had different international cuisine served. There is so much food to choose from so I don’t understand how some people can complain. I never had cold food that is supposed to be warm. The warm dishes were warm. The cold dishes cold. No flies. No ants. No buys. Sweet papaya was offered daily as part of the fresh fruit section. I don’t remember liking papaya in my lifetime but I tried it and liked it because it was very sweet. Contrary to the complaints that people got sick maybe from the papaya, well I did not. In fact, none of us (my husband and daughter) got ill from the food. I just needed to mention the bacon that received a compliment from on reviewer. Yes, the bacon is one-of-a-kind. I don’t really eat that much bacon but the ones they serve everyday for breakfast are not the salty type. They’re a little bit sweet and so unimaginably good. I also can’t believe they have fried ham. Breakfast, lunch and dinner have sometimes become exhausting. On our fifth day, we couldn’t eat much anymore. Every night, after dinner, we would sit at the bar and have some cava while my daughter goes to the different shows scheduled. She seemed to enjoy them. There were six pools and there was a lot of sun beds. We did not have a hard time finding a sun bed no matter what time of day. But maybe because it’s just the first week of May. Yes, the pool towels had to be rented for 15 euros a piece but which you get back on your check out if you remember to bring it back and have your receipt stamped. The view is fantastic especially during the night. It’s like paradise inside a resort. The hotel has a baggage room if your departing at a later time and has time on your hands to still relax and enjoy the resort. Just don’t cut your bracelet until you’ve exited the hotel because it’s still valid for the restaurants and bars for the whole day even after you’ve checked out.
Now to the CONS. I found the wifi fees very expensive. It amounts to 10 euros per day but gets cheaper if you get it for longer days. However, it is only limited to the main area which means you won’t get it in your suite, unless maybe you are near the main area because I still could get wifi by the Delfin pool bar. Mind you, I received a free wifi access for a week from Neckermann, which was a welcome, happy surprise. There are also free-standing PCs with Internet but it’s even more expensive at 3 euros for 30 minutes. If you are in need of Internet and don’t want to pay the exhorbitant fees at the resort, you can go to the video-game salon at the mini shopping street which I mentioned earlier in this review. They have computers there, sort of like a mini Internet corner for 2 euros per hour. Another added expense at Luabay which shocked me was the baggage scale where you have to put 1 euro coin. You put the coin, put your baggage and as soon as it gives you the weight reading, that’s it. You can’t take out the baggage and put another one. So it’s 1 euro for one luggage. I guess it’s cheaper than pay the excess-weight costs at the airport? I still say no because these are extra services that should be given to the clients for free. The hotel has a baggage room if your departing at a later time and has time on your hands to still relax and enjoy the resort. Just don’t cut your bracelet until you’ve exited the hotel because it’s still valid for the restaurants and bars for the whole day even after you’ve checked out. Our suite was cleaned and the sheets made every time we return to get ready for dinner. But on the third day, I noticed that the sheets were not really replaced by new ones because a few drops from my nail polish the previous night was still on the sheet. The toiletries were never replenished. It would be helpful for those who travel from abroad to save baggage weight by not having to worry about bringing shampoo, shower gel, soap and body lotion, although there are shops as I mentioned earlier, where you can get them. There is a shop in the hotel which sells everything from cigarettes to swim suits, flip flops, magazines, souvenirs. The items there come out more expensive than if you buy them outside. For example, the magnets cost around 3 euros each but in the souvenir shops on the mini shopping street, they cost 2 euros and there are some for 4 magnets for 5 euros. But still, shopping is very cheap in the area especially summer/beach wear. We enjoyed our stay at Luabay and I am not hesitant to return for another vacation there.
D gets you near the Main Resort area and the pools. M, O get you near the outdoor activities and the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.