This hotel is beautiful and unique. It is structurally and aesthetically stunning. The public areas are many, house lovely seating areas, great artwork, and a superb ambience. The rooms are well furnished, quiet, and comfortable, with homemade amenities (though no hair conditioner), stunning bathrooms, very comfortable beds, and some lovely little touches like beach baskets and sun hats (though no cd or dvd players as advertised). The pool area is beautiful and so is the 'beach'. The staff were friendly and tried hard to be helpful.
We felt that we had been misled in a number of ways that swayed our decision to stay here, and so annoyed by it that we will not return.
Food- The food situation is shocking. For the kind of hotel this purports to be, it had only one food option, the Sea Club restaurant, as the other restaurants advertised are all closed. The Seas Club is stunning, but the menu is limited, uninteresting, and we were surprised to have one of our worst meals ever. The only room service is cheese or meat plates, or cake. There is no poolside service. There is no snack option in the lovely seating areas. Why no tapas? Why no properly casual local food options? We ended up having to leave the property just to get a decent meal.
Beach- While the website makes it look like you can walk into the sea, don't be fooled. You must descend stairs, traverse sharp rocks, then navigate a slippery ladder into the sea, noting in addition that the ladder leads you into a rather inhospitable cove. So much for a relaxing beach holiday bobbing around in the sea. Compare the hotel website photos with ours for an idea.
Service- While staff were friendly, for a hotel of this caliber it is simply unacceptable to have a staff that cannot even recommend restaurants (this particularly given the hotel is isolated and offers such poor food of its own). Even trying to get information about beaches was difficult. Luckily, thanks to the free WiFi (which was appreciated), we were able to find these things for ourselves.
It is noteworthy that no tourism, island, or local information is provided at all either. The only information in the hotel book in the room is the waiver they make you sign because of all the dangers around the premises.
It was also odd to have so many staff doing so little to see to guests' comfort. With two staff sitting poolside, one would think you could at least obtain water without having to ask for it.
Summary- This hotel has a long way to go to be justified in charging its full prices and making the claims it and other travel websites do about it. They have concentrated on aesthetics rather than experience, and left us feeling rather uncared for. Such a waste of extraordinary potential. We left feeling infuriated and taken advantage of rather than relaxed.
We neded up renting a car simply to be able to enjoy our holiday by having the seafood and beach holiday that we flew to Mallorca for in the first place.
- Also Known As:
- Cap Rocat Hotel Cala Blava
- Cap Rocat Hotel
- Cap Rocat Spain/Cala Blava
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