My partner and I chose this hotel for a relaxing break away from the busy resorts of Majorca. The experience was one I would chose not to repeat.

The hotel itself is stunning and kept immaculately clean throughout. For the most part the staff are very friendly and try their best to make your stay pleasurable. The issues are with how it is run/managed. The service is incredibly slow and this is actually quite relaxing at first as you can take your time over meals. This became a problem as the hotel filled up.

With only 24 rooms, you would think they could cope but by only opening the outside at lunch and the main restaurant in the evening, there are simply not enough tables for the number of guests or at least not at the speed they serve you. You had to rush to get a table or risk not being fed until much later (we had to wait 90 minutes to get a lunch table for 2). They also open and close at random times, not as stated in the guide in the room. This would not be a problem if there was anything close by as an alternative but there is not. They cannot help their location but at least make sure your guests have a choice.

Functions took priority over guests. Guests were requested to eat outside one night so that some art function could take over. A reduced menu was served which had an equally reduced level of service. Despite complaining, the restaurant manager chose to shrug and agree. The meet and greet BBQ the following night was cancelled without explanation...a great idea but no commitment to follow it through.

We eventually gave up and 4 days into our 7 day break, hired a car and left, only returning to sleep.

Judging by the other comments on here, which we read prior to booking, we were either extremely unlucky (as the manager stated when we formally complained) or there are a number of others who have chosen to complain in silence rather than voice their opinions to warn others. We spoke to others during our stay to ensure we were not being unfair. They shared various complaints.

In summary, the building is fantastic and the more junior staff (and front desk staff) very friendly and helpful. It is however badly run/managed, overpriced and offers a very poor choice, service wise, for people intending to stay more than a couple of days.

In fairness to the management, we were offered a complimentary stay to demonstrate that these were exceptional conditions. We politely declined.