I do read reviews to help me make an informed choice about where I will be spending time in the sun. I read with interest the reviews describing the positives and negatives surrounding the Costa Calero hotel in Lanzarote and decided that given the many positives highlighted, that these far outweighed any negatives that were mentioned and went ahead with the booking.
On arrival we were greeted with enthusiasm by the lovely reception staff and given the simple directions to our room which was effectively on the ground level (level 1 in the hotel) Our room number was 148 and had its own little piece of garden with a lovely patio area with relevant tables chairs and sunbeds. The room was quite spacious with a nice armchair which you don't get in some hotels. The bathroom was roomy also, but had a bath with overhead shower which I found was just a little difficult to climb into, but I am partially disabled, so any able bodied people reading this, it's not a problem for you, unless you are quite little: my wife found it quite a challenge to climb into the bath as she's only five foot tall! I did ask for a change before we left the UK but was informed that as I hadn't booked with the hotel direct, they really couldn't do anything for me. I thought this was a little harsh, but accepted this as policy.
The beds for me were a tad uncomfortable: far too hard and I slept between bed and armchair for the six days we were there. My wife however, found the beds quite acceptable. I must be fair to the hotel and add that I am a big man and my weight lying on a hard bed isn't ideal. So I can't blame the hotel fully.
Our room was only a short jaunt from the pool bar (we could see it from our garden area) and a minute or so from the main restaurant, so it was well placed for easy access. I thought it may have been noisy, but the sound of people enjoying themselves isn't an issue is it?! It wasn't nearly as noisy as I thought it may have been and I would gladly go back to the same room without any problem: it's a really nicely positioned place and gets the sun well into the afternoon. As for the comments regarding sea views, mountain views and suchlike, I, because of my mobility problems, much prefer the ground level with its' superb access to all amenities.
The room was slightly tired, but wonderfully clean, thanks primarily to Ana, housemaid supreme! A lovely, friendly lady from Peru who gave fabulous service to her charges and reinvented the concept of enterprise! Management please take note: this woman is a Godsend and should be tied to a contract: DO NOT let her go!!
Our TV wasn't a flat screen, but a pretty old model which didn't work properly (the picture was awful). However, a few hours after reporting the fault it was working perfectly: well done maintenance!
Since we are touching on the subject of staff, it has to be said that ALL of the staff with the exception of a few in the theatre area were quite superb. I particularly was impressed by Jose Carlos, Elvira and Reuben, but frankly they were all outstanding: nothing was ever too much trouble, SO hard working and their manners were quite impeccable. The odd one or two I mentioned who preferred to flirt with each other rather than give more attention to the patrons can be excused as with large staff numbers there are unfortunately, the obligatory one or two who slip through the net. If I'm honest, it was quite amusing watching them exhibit the social skills of a five year old: they would be best suited in a night club with younger clientele, but they did do their job, just not as well as their infinitely more dedicated colleagues.
The food was very good. Not excellent, but really good. There was no steaks or more expensive cuts of meat, but that would be really greedy to expect more than what was on offer. There was always plenty of choice, so if something wasn't to your taste you would most certainly be able to find something; such was the vast choice of food on show. There really WAS a huge choice and some of the food was really lovely. There was PLENTY of salad dishes and cold meats. A great selection of breads and rolls and the puddings, pastries, cakes and other sweets were up there with the best of them.... and lots of ice cream...really fabulously tasty ice cream....just sublime! Also loads of different juices and yoghurts and lovely fresh fruit.
The drinks were in the main branded: Southern Comfort, Jack Daniels and Tia Maria to name but a few. The Beer (Tropical) was brilliant! Great tasting and COOOOLD! The wines on offer were really first class as well, so well done for that!
Coffee was very good quality and the bottled water always freezing! At the pool bar there was always plenty of staff so waiting was minimal, AND they gave you peanuts too!
The pools looked inviting and large: one gripe for me is the same people who were down poolside at 8am and "claimed" their sunbed and space by leaving their towels on them. They duly disappeared at times throughout the day and one couple left towels on sunbeds for around 4 hours and then reappeared to once again claim a prime pool position: totally selfish and unnecessary. However, this exploitative, rude behaviour was exhibited by a very small minority and the vast majority of holiday makers were, quite frankly courteous and exemplary in their demeanour. Also before I forget, there could have been a few chairs by the pool: I have problems getting down onto a sunbed and would have liked to have sat on a chair; maybe management could look at this in future.
The complimentary SPA pass you receive on arrival is brilliant. USE IT ! It's really, really relaxing! We loved it and I think it was only about 6 euros to pay to get in the other day we went.
Some people made comments about the cats. We love cats and therefore didn't find them a problem. Just ignore the beasts and they'll ignore you. There isn't that many of them and those that are in evidence are obviously well nourished and very domesticated. Nice big pets!
The free buses were useful as you might have felt a little restricted unless you hired a car. There wasn't that many places to walk to: the little harbour/marina at the foot of a really steep hill was very pleasant, not too boisterous and with not a huge choice of amenities to make the arduous journey back UP the hill terribly attractive! As I mentioned previously I have some mobility issues and found this hill very challenging. NOT for the faint hearted!
So there we have it. As honest an account as I can muster. Some will agree with my comments, some won't. But hey, that's why we write and read reviews: so we can take what we want from them.
For value for money, this is hard to beat. It can't be beaten to be honest. I defy anyone who can tell me how to have a holiday with as much to eat and drink as you like for even TWICE what we paid! Plus the entertainment is pretty good too. The animation squad are really great and two of the acts were remarkably good too. "Guitar Legends" and the Mamas and Papas night were tops. The guitarist from Guitar Legends was the same guy who played with the Mamas and Papas act (with two excellent female singers). He's fabulous!
Would we go back? YES! No hesitation. But I WOULD hire a car next time as I can't sit by a poolside all day: I'd much rather see the island and be out and about.
It's remarkable what the Owners/Management/Staff of this very, very good 4 star hotel has achieved. They really ought to be commended. So well done to you all. A few little groans from myself were blown away by the marvellous effort from all concerned. Many Thanks and you are worth every penny....
- Official Description (provided by the hotel):
- If you are looking for complete relaxation in a luxurious setting in the Canary Islands, allow yourself to be won over by the charms of the Hotel Costa Calero, a magical holiday resort built in 2004 and featuring details of Lanzarote's traditional architecture and lush tropical gardens of 27.000m2. The wonderful views of the Atlantic Ocean to be enjoyed from our delightful hotel are an invitation to rest and relaxation on Lanzarote, although we also have a modern thalassotherapy centre providing treatments under medical supervision, a new concept in spas to restore mind and body. ... more less
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- Also Known As:
- Iberostar Puerto Calero
- Iberostar Hotel Costa Calero
- Iberostar Costa Calero
- Hotel Costa Calero Lanzarote/Puerto Calero