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“Fantastic Hotel” 5 of 5 stars
Review of Hotel Costa Calero

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Hotel Costa Calero
4.0 of 5 Resort (All-Inclusive)   |   Urbanizacion Puerto Calero, 35570 Puerto Calero, Lanzarote, Spain   |  
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Ranked #1 of 4 Hotels in Puerto Calero
Ilkeston
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed January 2, 2013

We have just returned from this hotel after staying there a week for Christmas. I have stayed in many hotels around the world and this comes in my Top 3. The hotel is immaculate and wherever you look you will see happy smiling staff who cannot do enough for you. The rooms are very big with a wardrobe to match. Fresh bottled water provided in you room everyday. I emailed the hotel before we left and asked for a room on floor 5 after reading previous reviews saying this had best views. On arrival we was given room 546 which had the most amazing views of the sea and hotel pool and the Marina. The food was great and especially good on Xmas Day with the hotel staff providing glasses of Champagne on arrival. The entertainment that we saw was the best I have ever seen in any hotel with some great tribute Acts especially Amy Winehouse and the Platters. I would highly recommend this fantastic hotel in this lovely little resort. Thanks for a great Xmas and holiday.

Room Tip: Room 546 was great with the best views and large balcony.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzann M, Director Comercial at Hotel Costa Calero, responded to this review, January 3, 2013
Dear guest,

Thank you very much for your lovely review ! We are very happy that you have spend Christmas – the most wonderful holiday of the year here with us. We are very flattered by your qualification - amongst your world’s Top3! What an honour…

Our staff is indeed your greatest merit, and it is one of the reasons we have so many happy returning clients year after year. The friendly family environment they create with their positive attitude is noticed by everybody and it makes the stay in our hotel an unforgettable experience.

We are very glad that you liked your room and our Christmas Gala dinner and cocktail. Every year we do our best to make Christmas as special and magical as it can be with our magnificent decorations, our exquisite foods and drinks and our diverse entertainment programs.

Looking forward to your next visit in Costa Calero and no matter what time of year you would choose to spend it with us, we guarantee you it will be once of a life time experience!

Greetings from Lanzarote to Ilkeston!
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2,164 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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h/west
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 28, 2012

back for a second time.This place is hard to beat.Cant wait to go back for a third time. We stayed in room number 120 which is on the ground floor just 20 yards from the bar and pool.This suited us.The hotel is very quiet, not many kids.The staff are exceptional.Most guests we spoke had stayed here several times which says it all.

Room Tip: If you can,stay at this hotel. It is great!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzann M, Director Comercial at Hotel Costa Calero, responded to this review, December 31, 2012
Dear guest,

Thank you very much for choosing our hotel to spend your vacation and also for the gesture to write this nice review of it.

So lovely to hear that this was your second visit and you enjoyed it as much as your previous one. Repetitive guests like you are indeed the greatest recognition to our work and the excellency of our service.

Looking forward to your next visit here in Costa Calero!

Warm greetings from Lanzarote!
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Hastings, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 27, 2012

After reading the reviews I did have some concerns about what the food would be like and whether we would get the 2 sea view rooms we had booked together as requested.
Firstly the rooms - for the first night we had a ground floor room but were moved as promised the following morning. We had arrived in the evening so it wasn't a huge problem, other than not being able to unpack and wondering whether the rooms really would appear - but as I said they did.
I think that when you go all-inclusive, you expect a buffet as opposed to a-la-carte and bearing this in mind, the food offered was easily of a 4* standard, with a good variety each day. In our 10 day stay there were a couple of meals that were less inspiring than others but equally some that were especially good. As others have said, breakfast is amazing.
There was never a problem getting a table and dinner was surprisingly relaxing for a buffet style restaurant - all thanks to the waiting staff, decent wine served by the bottle, lighting, linen cloths and napkins etc.
Holidaying with an 18 month old could have been a nightmare but the Costa Calero was ideal in terms of the food, entertainment and facilities -so it was wonderful. The animation team were fantastic - especially one of the girls who seemed to be cheerful and full of energy 24/7. Mini disco was much enjoyed by the little one who may never forget Smiley!
I agree with others who say how amazing the staff are - everyone we spoke to was courteous, friendly and extremely helpful - thank you.
No problems with sun beds and the sun shone throughout. We went out far less than we had planned to, simply because it was hard to drag ourselves away!
The named spirits were good as were the cava and riocha (Campo Vieja). It was unusual to be served real coca-cola and appeltise and this is the first all inc hotel I have stayed in where bottles of water are freely available.
Our 5th floor rooms had fabulous views and the sunsets were out of this world when viewed from the piano bar or reception with a gin and tonic.
The gardens and public areas in the hotel are stunning and the Christmas decorations were lovely - everything looks so well kept.
My son and son-in-law went surfing for a couple of days with Kaboti Surf, who were very good if anyone is thinking of giving it a go. Equipment and transport are provided.
I would love to go back to this hotel as would my children and grandchild.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzann M, Director Comercial at Hotel Costa Calero, responded to this review, December 28, 2012
Dear guest,

Thank you for that fantastic and detailed review. We are very happy to hear that you have had such an amazing time here in hotel Costa Calero.

It is great that we have succeeded in entertaining your whole family and even your little grandchild so well within the hotel. As you have seen for yourself, the pleasant and exciting stay in Costa Calero is enjoyed equally well by people of all ages.

Looking forward to seeing you here in our beautiful marina town for another unforgettable family vacation!

Warm greetings from Lanzarote to Hastings! Happy Holidays on behalf of all the staff!
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Glasgow, United Kingdom
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 26, 2012

We've been going to the Costa Calero since the year after it opened, once or twice a year.
The staff, including bar, restaurant, cleaners, animation team etc are still fantastic - loads have worked there as long we we've been going! Reception are another story but that's for later.
We stayed this time 13th to 20th December to celebrate my daughter's 21st birthday. We got very lucky with the weather and relaxed ready for Christmas. It was my first time traveling outside of school holidays, it was so quiet - no issues with sunbeds could even have got them next to the main pool at 11am if we had wanted, which was a lovely change from the summer.
Note: The hotel have changed the classification of the rooms from winter 2012 season, standard/garden rooms are now the ones overlooking the street and any room, from patio doors, which looks onto the pool area is now classed sea view.
So onto my problem with reception we had booked garden view rooms (same as in the summer) which then was one of the rooms on ground floor overlooking the pool area. At check in one of the very nice reception gentlemen had offered to move us on the Sunday to sea view rooms for free (I had offered and would have been happy to pay) however his female colleague made it clear she was not happy with this.
On the Sunday when I returned it was the same female receptionist who was on the desk and she decided it wasn't possible. Now it could have been true but she was completely unbelievable - it came across as she just didn't want to do it. I was quite shocked at her attitude as don't expect such poor level of customer service. Surely if something had changed a note or a call to our rooms would have been appropriate? Anyway we got the rooms we had booked so not a huge deal.
However I'll consider before booking again as maybe, given the hotel's popularity, customer service is no longer a priority. It's a shame as the rest of the staff are such a credit to the hotel

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzann M, Director Comercial at Hotel Costa Calero, responded to this review, December 28, 2012
Dear guest,

We are so flattered to hear that you have been such a “loyal” visitor of our hotel for so many years! Repetitive guests like you are the highest recognition of our hard work and efforts to provide best service at all times.
Thank you for choosing our hotel for the celebration of your daughter’s 21 birthday, we are honoured to have been hosted such a special family occasion.

As you have seen for yourself you have chosen a very pleasant time of year to have your winter get-away here with us in Lanzarote, the beautiful “Island of Eternal Spring”.

We appreciate the recognition to our staff and service excellency, although it is a big surprise to hear about the problem you have encountered during your stay. We are going to look for the reasons of the inconvenience caused, but we are sure that it has been produced by some kind of misunderstanding or bad circumstances. We are very sorry that you have not been communicated for the impossibility to be moved, but maybe Reception was waiting till the last moment, trying its best to arrange it.
We are really hoping that this small annoying detail will not hold you back from your long tradition of being a guest of our hotel.

We are grateful that you have taken your time to write this review and we are looking forward to your next visit to Costa Calero!

Greetings from Lanzarote to Glasgow!
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Colwyn Bay
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 24, 2012

Returned from a 16 night break in the Hotel Costa Calero last week. The location is quiet and the clientel generally mature in years. Saga go there. Its OK for young children as the animation team are very good but teens may get a bit bored. Not that much for them but the pools and nothing outside the hotel. All the staff were great, really friendly and efficient. The rooms are spacious and well presented. We had a high floor room in the main building and we thought this was the best place to be. If you get room 534 you wont go far wrong. Ground floor rooms would be fine for families with younger children as the terraces extend onto quite a private grassed area. The food was very good with plenty of choice. There are always some issues with the hot food sometimes not being hot enough but this is unavoidable when buffet style mass catering is the order of the day. It just takes a bit of common sense, if you see a half empty tray of food thats not steaming its not going to be hot is it ? So either wait for fresh or bang it in the micro wave. All inclusive is a must here as the drinks are mainly good brands and the lunches are lovely. Night time entertainment is pretty good with pro. turns on most nights. Lanzarote is a small island so its easy to get about and a car, even if its only for a few days is a must as there is lots to see and it can all be got to within an hour max. There are also very few cars about so its an ideal place to drive if your a bit nervous about driving on " on the wrong side of the road " otherwise the buse service seems OK. The number of people who were return vistors ( there were loads ) is testament to the quality. We will return and be happy to recommend to anyone who wants a quiet holiday in a good hotel.

Room Tip: High floor main building for us. If you want a bit more outside space ground floor with terrace and...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzann M, Director Comercial at Hotel Costa Calero, responded to this review, December 26, 2012
Dear guest,

Thank you very much for choosing our hotel for your vacation and for taking your time to write this nice detailed review for our hotel.

Puerto Calero is indeed a quite location, but it can be fun for all ages. It is a sports marina town and there are shops and bars located at the port, just a few minutes downhill from the hotel. Also the hotel itself offers multiple entertainments for all, teenagers included. There is a magnificent Spa and Thalasso centre, 4 pools located in the vast gardens, gym, animation programme with aerobic lessons, for the adventure lovers – scuba diving centre, all kinds of sports: volleyball, table tennis, air rifle shooting, arch shooting, billiard, bicycle renting, etc. We also provide a courtesy shuttle to and from nearby Puerto del Carmen where you can find the Shopping Centre Biosfera, an enormous golden sand beach and lively night life all week long. And as you are mentioning everything on the island is within an hour ride, so you can venture your way through it, either with rent-a-car or using the bus service.

All in all, our hotel is in a great location, just 3 miles away from the noise of Puerto del Carmen and at the same time allowing our guests to have a quality rest in the hotel’s paradise surroundings.

Thank you for highlighting the benefits of our excellent All Inclusive package, it is indeed the best option for the stay here.

We are very grateful and proud to know that you as well are going to include yourself in the long list of our repetitive guests and we are looking forward to welcome you here again soon!

Warm greetings from Lanzarote to Colwyn Bay!
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Rochdale, England
Top Contributor
364 reviews 364 reviews
287 hotel reviews
Reviews in 236 cities Reviews in 236 cities
589 helpful votes 589 helpful votes
4 of 5 stars Reviewed December 22, 2012

We're here for Xmas, and there are many good points as pointed out by previous reviewers.

If you want a lively holiday or a location where there is plenty of alternative entertainment, don't stay here, as the clientele are primarily 50+, and there is nothing much going on in the Marina just down the hill.

The food is a decent four star standard, but not five star - choice is very good, but some of it gets lukewarm quickly, and although we've been here five days, I've only seen prawns once.

The Piano Bar has worn upholstery and the owners really should upgrade this as it looks shabby, and in the four nights we have gone in there, there has only been one night when they had entertainment (a saxophonist) on. Strange really, as you'd expect music in a piano bar?

The rooms are four star, - only one basin, no separate shower cubicle and no lighting above the bath. Beds are twin pushed together, and the pillows aren't very comfortable. If you get a sea view, it's lovely, but I wouldn't be keen on a garden view (low level).

On the plus side, the wi-fi is free and has a strong signal in the bedrooms. The staff were very pleasant, and the place is kept ultra clean. The kids entertainers work their socks off, but the "Variety" show in the main theatre was pretty dismal - miming to backing tracks and uninspiring.

The Marina has a few restaurants and expensive shops but the climb back to the hotel is very steep and wouldn't suit anyone with walking difficulties.

Bar drinks are extensive and you need to ask if you want the branded ones included in the All-Inc package.

Puerto Del Carmen is around three miles away and they run a free bus.

Overall, I'd recommend it but there are a few drawbacks which wouldn't suit everyone.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzann M, Director Comercial at Hotel Costa Calero, responded to this review, December 27, 2012
Dear guest,

Thank you for choosing hotel Costa Calero to spend your Christmas! We are lucky to have had you here during the most wonderful time of year.

We highly appreciate the gesture to have taken your time to write this detailed review. We will take into consideration both your positive commentaries as well as the critiques, which will help us improve our service.

We would like to inform you that the upholstery of the Piano bar is being taken care of and will be completely changed by the end of the week. We are constantly renovating and improving the hotel in order to keep our guests happy and do not permit ourselves to lower our standards.

We assure you that there is live music in the Piano bar at least four times a week – normally a sax or a piano performer, and now in Christmas time we have live programs every night.

The hotel offers plenty of entertainment for all ages, as well as sports activities and spa and wellness packages. One could not get bored even only by staying within hotel premises, but besides that, everything in the island is easily and quickly reachable by car or bus.

Both lower situated rooms with garden view as well as the sea-view ones have their enchantment and advantages and it depends on individual needs which one you would prefer.

We are lucky to hear that all in all you have had a pleasant stay here, once again, thank you for sharing your opinion about the hotel and we are looking forward to your next visit here!

Greetings from Lanzarote to Rochdale!
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great britian
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 21, 2012

I stayed at this hotel in October 2012 for 2wks...There was 21 of us went to celebrate the Wedding of my neice Hayley to Krys...we all had a fantastic time..it was a party of all age groups..from 3yrs to 70yrs!!!!and everyone had a ball :) Everything about the Hotel was good..Food..Drink..Entertainment..Rooms..Pools..Service..no complaints whatsoever :) The childrens club was very good...they could go twice a day to give the parents a rest :) and the childrens entertainers deserve a medal...they also worked through the evening aswell :).....Just 5mins down the road is a Lovely Marina with bars&shops...Just one tiny little complaint!!!!it was hard to get a sunbed if you had a lie-in...Towels were on sunbeds early in the morning..but peole did,nt seem to go on them till later in the day!!!!All in all an Amazing time..and we all hope to go back for a reunion in afew years..... :)

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzann M, Director Comercial at Hotel Costa Calero, responded to this review, December 24, 2012
Dear guest,

WOW! What a great review! Thank you very much!

It is wonderful that you have celebrated your niece’s wedding precisely in our hotel. It is an honour for us to have been able to make such an important family gathering an unforgettable experience for you.

Our hotel is indeed very suitable for such happenings and it provides quality entertainment for all ages.

As regarding to sun beds, we are not able to prevent some guests of putting their towels on them in order to reserve them and we are very sorry about that. But we assure you that they are enough sun beds in the pool areas for all our guests.

On behalf of al our staff, thank you once again for the kind words and we are looking forward to see you and your family again soon!

Greetings from Lanzarote to Great Britain!
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Additional Information about Hotel Costa Calero

Address: Urbanizacion Puerto Calero, 35570 Puerto Calero, Lanzarote, Spain
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Puerto Calero
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Puerto Calero
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Costa Calero 4*
Number of rooms: 324
Official Description (provided by the hotel):
If you are looking for complete relaxation in a luxurious setting in the Canary Islands, allow yourself to be won over by the charms of the Hotel Costa Calero Talaso & SPA, a magical holiday resort built in 2004 and featuring details of Lanzarote's traditional architecture and lush tropical gardens of 27.000m2. The wonderful views of the Atlantic Ocean to be enjoyed from our delightful hotel are an invitation to rest and relaxation on Lanzarote, although we also have a modern Talaso& SPA Centre providing an active pool, Roman Baths and beauty and thalasso treatments, a new concept in spas to restore mind and body. ... more   less 
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Also Known As:
Iberostar Puerto Calero
Iberostar Hotel Costa Calero
Iberostar Costa Calero
Hotel Costa Calero Lanzarote/Puerto Calero

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