We have just returned from 7 nights in this hotel and were so impressed that for the first time we would write a review on our stay.
Most of the reviews on here detail why this hotel is so good, however here are some points from our stay.
The Hotel itself was great as it was only 15 minutes (max) from the Airport. We would highly recommend that you get a private transfer like we did, yes it costs slightly more, however talking with some other guests they arrived over 2 hours from leaving the Airport after stopping all over the place. We did it in 12 minutes and were by the pool when the others arrived!
The Hotel is the cleanest we have stayed in, not once did we comment on anything being dirty, it was immaculate throughout.
The Pool areas were great, 4 pools to choose from, though as the other reviews point out this hotel does have a huge problem with towels being left out. There were also families that had 3-4 children that were at the Kids Club all day but had their towels on beds next to the pool all day not being used..
The Pool Bar was excellent and offered branded drinks all day (you need to ask for the Branded drink) and the measures were all large!
The grounds around the Hotel were immaculate and tidy throughout. The Staff were excellent friendly, polite, always helpful and an absolute credit to the Hotel. We commented so many times how every aspect of the running of the hotel seem to run like clockwork. Everyone had a job to do and it was done perfectly.
We had our daughter with us who was in the Pool most of the time, however did also use the Kids Club. She loved the time spent doing different activities and the Animation Team who run all the entertainments were great with the children.
The evening entertainment was 50/50 really. Some nights were good, some were cringe-worthy (see negatives below).
We have stayed in quite a few AI hotels before and some much more expensive and can honestly say none have had food as good as this hotel. There was masses of choice, it was varied nightly and everything was so fresh. I have read some comments on here about food being bland and not great? I can only assume it was very different to our experience and being a AI hotel of course there will be some things the same!
About 600m down a steep hill there is Porta Calero Marina. This is nice to go and have a drink and sit out watching the world go by or maybe have a break from the hotel and have a meal out, however that's about it. There are about 20 shops, most designer labels that were very very expensive, but it was a nice walk.
There is also a free bus to Porta Carmen. This again, was a nice day out and we bought some very very cheep drink to bring home. (Gordons Gin & Smerrnoff Vodka only £7 a litre!) There were quite a few shops and also shopping centres that were nice and we walked along the beach. Not the best beach in the world but a nice walk.
Ok. The only negatives / improvements that we encountered were:-
Nothing to do with the Hotel but there were lots of flies around the pool areas. Everyone commented including the staff that it is much higher than normal.
If you are allergic or do not like cats, this is not the hotel for you! There were quite a few cats walking about inside and out, one having pride of place on the sofa in the lobby most of the day, some around the pool and even a few walking about in the outside eating areas, There were by no means jumping up or anything, just walking about, but I could see how it may offend some people, especially if allergic.
I have already stated and many people previously have about the sunbeds. The only way I have seen this problem stopped before is all sunbeds are stripped of anything at 7am (say) and that then gives others a fighting chance. In this hotel there were people going out in the middle of the night to secure the same beds!
Our biggest negative about the stay by a mile would be the post entertainment after the evening show (11pm - 1am). Most nights there were well over 150 people for the evening show all of which in the mood for a few drinks and a boogie, The host would announce that there would be a disco and any requests should be made to the DJ behind the curtain and in their words " Any requests for any song can be made from any genre" until 1am.
At this point each night we went, requests were made and after 2 songs (the same each night) the video screen came down a DVD of Take That or Queen would be played as the DJ had gone!
It was a real shame as 10 minutes after the evening entertainment had finished the bar was practicably empty and there were more staff clearing tables than people drinking. We ended up going back to the room like the rest.... This was mentioned every day by different people around the pool and has been stated before on reviews and it should NOT be down to the Animation Team to arrange music after the very long day they work onsite.
There should be a proper DJ that actually does have varied music that can keep the evening going until the Bar closes.
All in all this was far the best AI we have stayed in and we will definitely be back at some point. The very fact lots of people that we spoke to were on there 4,5,6,7th visit speaks for itself..!
- Official Description (provided by the hotel):
- If you are looking for complete relaxation in a luxurious setting in the Canary Islands, allow yourself to be won over by the charms of the Hotel Costa Calero, a magical holiday resort built in 2004 and featuring details of Lanzarote's traditional architecture and lush tropical gardens of 27.000m2. The wonderful views of the Atlantic Ocean to be enjoyed from our delightful hotel are an invitation to rest and relaxation on Lanzarote, although we also have a modern thalassotherapy centre providing treatments under medical supervision, a new concept in spas to restore mind and body. ... more less
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- Also Known As:
- Iberostar Puerto Calero
- Iberostar Hotel Costa Calero
- Iberostar Costa Calero
- Hotel Costa Calero Lanzarote/Puerto Calero