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Cala Finestrat

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Apartamentos Magic Monika Holidays: Traveler Reviews


Avda de la Marina Baixa s/n, 03509 Cala Finestrat, Spain
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Best fare found from Philadelphia to Madrid: $596

Reviews you can trust: Business

50% Recommend
3.5 of 5 stars 2 reviews
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By trip type
Business (2)
[ Date ] [ Rating ]
Fantastic Value!!!

Apartamentos Magic Monika Holidays

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4 of 5 stars
pinkprincess28   1 contribution
Glasgow
Jun 19, 2009 | Trip type: Friends getaway

The hotel is fantastic value for money. The hotel room is very big, comes with a large spacious balcony, a kitchen with a microwave, air conditioned and living area with sofa beds and dining table. Impressively large for being an all inclusive resort.

The food that they have on offer is wide and varied, there is a good selection, but can sometimes be limiting for vegetarians, dependant on the menu for certain nights. There is a salad bar, a stream of hot meals and dessert stands. The main restaurant opens three times a day for lunch, breakfast and dinner. Although the restaurant closes at 9.30pm food is available until 11.45pm in the snack bar. Drink is available 24 hours, the bars close at 12am but the self service bar then opens at that time at the back of the hotel, and drinks are available until 8am.

The pool opens 10am to 7pm and the solarium closes at 8pm. The pool bar seems to close at about 5pm, earlier than the pool closes which is a little frustrating. The pool is a really good size and has a kiddies section as well as a jacuzzi which was only on selected days.

I had read previous reviews and when i checked in I asked for them, but they refused to give me one, claiming that they were the spanish ones and that they were exactly the same as the ones that they had given us. Which is a complete lie, as the gold card gets you branded drinks, as well as choice of a larger selection of cocktails, rather than the limited choice of 4 if you dont have the gold card. Regardless of the cards, you can book a picnic 24 hours in advance to take with you, if you plan to go on any day trips.

Also if you have booked all inclusive for a minimum of 7 nights they offer you FREE trips to the theme park and waterpark all included in the price that you have already paid.

There are a total of eight other hotels that you can go to to use their facilities, but there were only 5 open. The free shuttle bus that takes you to the hotels only orperate 4 times a day, twice in the morning and two in the afternoon, last one leaving at 5,30pm. Advise you to get the first one early as they get full very quickly.

For the money that you pay, and what you recieve is brilliant. The main let down is the difference in the gold card and all inclusive, which i dont understand why they differentiate to pick and choose who they give them to. FRUSTRATION!!!

The cleaners are very friendly and the restaurant staff are always polite, overall it was a very pleasant experience.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 18_24
  • Member since June 19, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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¡Muy agradables vacaciones! Magic Monika Holidays...

Apartamentos Magic Monika Holidays

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5 of 5 stars
ParisViajera   4 contributions
Paris
Apr 16, 2008 | Trip type: Business, Friends getaway

  • Liked — la piscina
  • Disliked — la organizacion del personal
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Tiempo agradable con los amigos
  • Traveled with Amigos
  • Age group 25-34
  • Member since April 15, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Business meeting / Event, Outdoor / Adventure, Shopping, Spa, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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vaya atencion de mierda

Apartamentos Magic Monika Holidays

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1 of 5 stars
airadapedra   1 contribution
Leon
Oct 17, 2007 | Trip type: Business, Solo travel
1
person found this review helpful

  • Liked — que oyes el mar al dormir
  • Disliked — la limpieza, los muebles, la atencion
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Negocios
  • Traveled with Viajero en solitario
  • Age group 25-34
  • Member since October 17, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from hcoamh, Adjunta a dirección
(Management representative)
Apr 16, 2008
Estimado Cliente,

En primero lugar queremos agradecerle el tiempo que ha dedicado a escribir sus comentarios sobre nuestro establecimiento. Cualquier comentario u opinión nos ayuda a una mejorara continua y conseguir que las expectativas de nuestros clientes se cumplan.

Creo que los comentarios sobre los recepcionistas no son justos, ya que son profesionales con años de experiencia e intentan hacer su trabajo lo mejor posible. Para conseguir el objetivo de una buena atención a los clientes estamos intentando mejorar tanto en la formación profesional continua como también a la hora de elegir los nuevos componentes de este Departamento.

Le podemos asegurar que no hay ningún bote en la recepción.

Con referencia a la espera de una hora y cuarenta minutos para efectuar el check-in, no nos informa de la hora de la llegada, pero queremos indicarle que según Decreto 30/1993 de la Comunidad Valenciana nos permite entregar el apartamento hasta las 17.00, pero nuestra intención es siempre entregar el apartamento lo antes posible. No podemos en ningún caso entregar el apartamento sin antes haberlo limpiado y revisado debidamente.

La factura de la estancia se entrega a la salida de los clientes y es cuando se hace el cargo. La demora de la entrega de la factura se debió al papel del datáfono, que no era el correcto y se tuvo que comprar rollos de papel nuevos. Sentimos ese retraso.

Quiero asegurarle que nuestra empresa se esfuerza al máximo para dar el mejor servicio posible a sus clientes, prueba de ello es que todos nuestros establecimientos están certificados por SGS en la norma de gestión de calidad ISO 9001/2000 y han sido premiados por la Consellería de Turismo de la Generalitat Valenciana con el certificado Qualitur el más alto distintivo que otorga para reconocer la calidad la Comunidad Valenciana. No obstante debemos de reconocer que también fallamos y en ocasiones no damos el nivel de servicio que nos gustaría o los clientes se hacen unas expectativas superiores a la realidad.

Queremos agradecerle su crítica y la tomaremos de forma positiva para mejorar y evitar errores en el futuro y esperamos de poder volver a recibirles en un futuro próximo como huéspedes en uno de nuestros establecimientos.

Atentamente,

Victoria
Adjunta a dirección
Magic Monika Holidays
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Apartamentos Magic Monika Holidays Also Known As

  • Magic Monika Benidorm
  • Hotel Monika Benidorm
  • Monika Holidays
  • Hotel Magic Monika
  • Magic Monika Holidays
Address: Avda de la Marina Baixa s/n, 03509 Cala Finestrat, Spain