We booked this hotel after reading the rave reviews on Trip Advisor, but we were left disappointed.
In our opinion, this hotel is not 4* Superior as it is classified. Our room on the 7th floor was very small, although nicely decorated. The balcony was small and was barely useable. Our "sea view" room was more of a "side sea view".
On our first day we encountered housekeeping issues and these continued throughout our stay; linen not changed or towels replaced etc. The Wi- Fi in the room did not function either. The A/C fan was loud and eventually broke down during our stay, but was repaired swiftly.
The food was average to good, although fairly basic in our opinion. However, on the plus side, the general atmosphere of the hotel throughout the day and evening was very nice; chilled and relaxed. Bar staff were very good in the piano lounge.
The pool areas were small with not enough space for sufficient loungers, although we did manage to get one every day. The "no reserving of loungers with towels for more than 30 minutes" rule did not appear to have been implemented by management during our stay.
Our biggest issue has been, and continues to be how our complaints were dealt with by the Thomson Reps and Hotel Management. Very poor service indeed (and attitude to an extent). We as customers pay a lot of money for our holidays and expect to be treated with respect when we raise genuine issues and complaints. The hotel manager didn't seem interested, nor did Thomson. We will not travel with Thomson again.
The resort Cala Galdana was nice though.
We are not able to recommend this hotel due to our experiences. In our opinion it is certainly not "Fantastic, Sheer Luxury etc;" as some other reviewers have posted but just an "Average" hotel. Have stayed in much better.
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- Also Known As:
- Audax Spa And Wellness Hotel
- Audax Hotel Cala Galdana
- Hotel Audax
- Audax Minorca
- Audax Spa & Wellness Hotel Cala Galdana, Minorca