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“Disappointing !” 3 of 5 stars
Review of Europe Playa Marina

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Europe Playa Marina
4.0 of 5 Hotel   |   Paseo Illetas 68, 07181 Illetas, Majorca, Spain   |  
Hotel amenities
Ranked #2 of 3 Hotels in Illetas
Cardiff, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Disappointing !”
3 of 5 stars Reviewed July 31, 2013

The hotel itself is in a lovely location with great sea views from most rooms . Direct access to the small beach and sea.
Food was average with limited choices especially later in the sitting (evening).Our room was nicely decorated with great views but the air conditioning totally ineffective and extremely noisy !!
The hotel lacked any atmosphere and although full seemed empty as nothing really went on. Our biggest disappointment was the service and friendliness of the staff who were often abrupt and sometimes very rude especially at reception. They gave the impression that we were an inconvenience though some did their best to be polite especially Manuel who always had a smile.
The hotel has potential but unless the staff change their attitude towards guests ,many will not return. We left feeling very disappointed and will certainly not be returning to the hotel ,however we will return to the resort as it is very beautiful.

Room Tip: Choose high floor facing Palma
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Responsable commercial at Europe Playa Marina, responded to this review, August 1, 2013
Dear guest,
We would like to thank you for taking the time to write your opinion on Tripadvisor. It is always important for us to read our guests’ impressions, as our aim is to provide an unforgettable stay.
We are pleased to see that you enjoyed the views from the Europe Playa Marina. However, we are confused by the inappropriate behavior of some members of our staff, please accept our most sincere apologies.
We truly hope that we could welcome you back once more and show you our professionalism and passion for our industry.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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206 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 15, 2013

A lovely hotel for a relaxing holiday. Fantastic views all around and has the sea or pool for a swim. We had a room with views looking over the bay, wonderful to wake up and see each morning. Plenty to choose from for breakfast which we had on the balcony each day.
Illetas is a lovely place, quiet but close to Palma for a more excitment. The nearby Beach bar and restaurant is a nice place to spend an evening or a visit to Portals Marina.
This was our second visit and we hope to return in the future.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director Comercial at Europe Playa Marina, responded to this review, July 20, 2013
Dear guest,
We would like to thank you for taking the time to write your opinion on Tripadvisor. It is always important for us to read your impressions, as our aim is to provide you, our guests, an unforgettable stay.
We are pleased to see that you enjoyed our hotel facilities as well as the views from the Europe Playa Marina.
We really hope to have the chance to welcome you back in our hotel.
Best regards,
The management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredrikstad, Norway
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 9, 2013

We keep returning to Hotel Europe Playa Marina, Illetas because we like both Illetas and the hotel very much. The location, the rooms and the breakfast is good. We have no experience with other meals at the hotel. Many rooms have lovely views over the Palma bay, The pool is more for adults than children. We miss a beach at the hotel location, but Illetas Beach - 10 minutes away- is very good. Are you looking for a hectic nightlife is neither Illetas or Hotel Europe Playa Marina the place. But the bus to Palma is at your doorstep, costs 1.25 euro and takes 40 - 45 minutes to the city center (Placa de Rei Joan Carles 1), a taxi – from the taxi stand - right outside the hotel takes 15 minutes and costs 12-14 euros. Taxi from the airport to the hotel takes 20 minutes and the fare is approx 35 euros. We have nothing to complain about.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director Comercial at Europe Playa Marina, responded to this review, July 20, 2013
Dear guest,
First of all thank you for sharing your opinion on Tripadvisor.
We are delighted to see that you enjoy each time your stay in our house. It is always important for us to know your feelings as it helps us to improve our offer and services.
Thank you once again and we hope to see you soon in the Europe Playa Marina.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiesbaden, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2013

44 year old female traveling alone; only had a few days available for a quiet and relaxing beach vacation. Goal was NOT to party; but to lay in the sun and swim in the beautiful water. Location was excellent; not too crowded and fit my budget well. Should have brought my own pillow; but wanted to keep luggage light. Taxi ride from airport is about 35Euro but I caught a bus to Palma city center to walk around first and then took a cab from there for bout 17Euro. However you can take bus 1 from airport to Place Espana stop and then transfer to bus 3. (however i did not do this). Hotel has a round pool the kids enjoyed; but the coves on either side of the hotel are fantastic and if you walk a further towards the island side you will come to a couple of sandy beaches too (5 min walks). Rooms were quiet, you could hear noise from hallways; but i didn't hear noise from other guests either beside or above me. Food is decent but next time i will not go inclusive. There are a couple pubs and eateries nearby for cheaper prices i think. I paid 12Euro for internet for 3 days; fee is only per person/per device. Lobby internet is only free for 1 device and only runs for run hour then you have to wait till the next day. I felt my money was well spent and my relaxation goals were met on this brief holiday and would go back again to this hotel based on it's proximity to the water and room size.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director Comercial at Europe Playa Marina, responded to this review, July 20, 2013
Dear guest,
First we would like to thank you for taking the time to share your opinion with us on Tripadvisor. It is always a great opportunity to know your feelings because our aim is to provide you a wonderful stay and an unforgettable experience.
For your remark about our food, we regret not having been able to exceed your expectations. We will analyze your comment and check it with the concerned department.
Thank you once again and we hope to welcome you back soon in the Europe Playa Marina.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Top Contributor
66 reviews 66 reviews
57 hotel reviews
Reviews in 41 cities Reviews in 41 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 29, 2013

Location: nice location calm, close to the bust stop N3 (25 minutes from Palma)
Hotel: little bit old designe... but still ok
Room: big rooms with balcony and fantastic view
Internet facilities: they are still in the middle ages... wifi is not free and still charging for computer using...
Breakfast: large selection of breakfast, really nice + you can have your breakfast on the balcany of the restaurant with a fantastic view, staff was nice here BUT they only open from 8 to 10 (which is a joke)
Staff: housekeeping was always smiley and nice, at the reception we meet 3 persons;
1st person was a young lady, she was nice but she could not speak english which did not help a lot
2nd person was a older thin man who was simply rude with ok english but not that much help..
3rd person was a older gentleman with good english + he was helpfull

Pool area: pool is small... balcony for sunbathing is huge but limited sunbed facailities
Private beach!!!!!!!!!!!!!!!!!!!!!

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director Comercial at Europe Playa Marina, responded to this review, July 7, 2013
Dear Guest,
First of all, thank you very much for taking the time to write your opinion on Tripadvisor.
We will take your helpful comments into account and pass the information to the concerned departments.
We would be glad to welcome you back in our hotel Europe Playa Marina.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Top Contributor
101 reviews 101 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed June 28, 2013

This hotel sits on waters edge, and very nice views over bay, rooms are spacious but little dated, bathrooms dark and dingy, pool area good but all sun beds taken by 9am by people's towels before they go to breakfast!
Hotel could do with a general refurb, but don't think that will happen for some time, really should be 3 star at best it's a typical holiday makers hotel, does have some petty rules, like if you want to use room safe you have to contact reception and pay 2 euros per day to use, but you can't just phone reception you have to go with cash only plus a deposit, they seem to want the cash and not put it on the bill....... Also same for wifi in rooms you again can't phone for code you have to go to reception yes with cash to use wifi in room.
All very petty, but suppose raises finances, I personally would like this just included in the price, to save the hassle, can't comment on breakfast although was included in my rate I did not bother to take it.
Would I return probably not......

Room Tip: Sea view if you wanna stay here.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director Comercial at Europe Playa Marina, responded to this review, July 1, 2013
Dear guest,
First of all, we would like to thank you for sharing your opinion on Tripadvisor. It is always important for us to read the opinions of our guests, as our aim is to improve the service offered to our customers.
We are very sorry about the points that didn’t reach your expectations. We will definitely take all of them into account and will pass the information to the concerned departments.
We hope to welcome you back in our hotel Europe Playa Marina.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
gateshead
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 30, 2013

Located in the peaceful part of Illetas, this Hotel offers the traveller an opportunity to chill out, and yet be close to the hotspots of Palma. The bedrooms are over six floors and face the Bay of Palma or a quiet cove. The sun terrace is a magnificent sweep of the whole property and is fully equipped with sun loungers and parasols,it also has a poolside bar and very attentive staff.The buffet breafast is well varied and the short order chef offers a very interesting choice each morning. The housekeeping staff ensure the rooms are well maintaind and all rooma have a sea view.It is apparent from first entering this Hotel that it is well run, because tha Reception staff attend to all guesta needs without reminding, ba big plus. stay however long or short at this Hotel will recahrge the batteries and lift the the spirit

Room Tip: Request floors 4 5 or 6
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director Comercial at Europe Playa Marina, responded to this review, June 7, 2013
Dear guest,
We’re delighted to see that you fully enjoyed your stay with us.
We’re happy to read such a positive comment, as our aim is to provide you an unforgettable stay and a unique experience.
We will be pleased to welcome you back in our hotel Europe Playa Marina.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Europe Playa Marina

Address: Paseo Illetas 68, 07181 Illetas, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Illetas
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Illetas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Europe Playa Marina 4*
Number of rooms: 159
Reservation Options:
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Also Known As:
Europe Playa Marina Illetas

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