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“Trading off its Past Reputation” 2 of 5 stars
Review of La Bastiglia

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La Bastiglia
4.0 of 5 Hotel   |   Piazza Vallegloria, 7, 06038 Spello, Italy   |  
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Hotel amenities
Ranked #3 of 11 Hotels in Spello
Sydney, Australia
Top Contributor
64 reviews 64 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
“Trading off its Past Reputation”
2 of 5 stars Reviewed August 23, 2013

This hotel was once an establishment which rightly enjoyed an extremely good reputation with a restaurant with a Michelin star… in the very distant past. Unfortunately the place is trading off its past reputation and its service and appointments are now extremely disappointing. We travelled with people who had been regular guests when the hotel was still being professionally operated and, importantly, loved. They were shocked to the core at the parlous state of this once great boutique establishment. There is no way La Bastiglia is currently a 4 star hotel. This is currently a dismal and depressing place being run into the ground.

One of the greatest features of this hotel in the past used to be the hotel restaurant (run by Executive Chef Marco Gubbiotti) which achieved a Michelin Star status in 2005. It is quite obvious that Gubbiotti no longer runs this now appalling excuse for a restaurant. We endured one meal at this restaurant and it was quite literally the worst dining experience I had during our recent holiday in beautiful (and delicious) Italy - quite an achievement.

On the plus side the hotel is in a good location in Spello and the outlook from the restaurant terrace is truly beautiful. The hotel also retains some of the fittings (such as sculptures, artwork and antiques) that were in place when the hotel was still being professionally operated.

The negatives: The hotel has no lift. We had to truck our baggage up and down 67 steps to our room in the semi gloom. No porters or offers of help from the staff. I have never experienced anything like it in my life. Once we arrived panting, our room was just okay if tired. The bar fridge operated at about room temperature, the air-conditioning never operated effectively and it was actually cooler outside than in our room – this was very difficult to cope with as temperatures were in the mid 30 degrees Celsius at the time in Umbria. We couldn’t get the television to operate. To cap it all off the toilet flushed gently but persistently for both of the nights we had to endure at this Italian “Fawlty Towers”. Despite bringing this to the receptionist’s attention nothing was done to fix the problems. I got the distinct impression that they simply wanted us to go away. After two nights (we had planned to stay for four) we were forced to check out and escape to another hotel. You have been warned.

Room Tip: avoid the poolside rooms
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fancelli, Proprietario at La Bastiglia, responded to this review, August 28, 2013
Dear Venustas96,

Thank you for posting your comments on your stay with us at Hotel La Bastiglia, Spello. Your feedback is appreciated and valued and we thank you for providing us your stay experience comments.
We are sorry to learn that you were disappointed with the level of service you experienced during your stay, and that you found some facilities inadequate during one of our busiest periods.
We although have to say that we checked the rooms you stayed in, and we found that fridge, Tv and air conditioning were perfectly working.
About the restaurant: two years ago we decided to turn our Michelin star restaurant in a restaurant which could serve good food, but with prices which could be affordable for everyone.
We had to take this decision overall to give a better service to our hotel clients, because very few people may spend 100 Euro for a dinner. As you have certainly seen on our menu, prices changed very much since our "Michelin star" time, so now our clients may have a dinner with three courses, water, wine and coffee for only 30 Euro. We have although to specify that our kitchen staff is the same since then, and that we pay still now very careful attention about our raw material.
Finally, we try to satisfy our clients accepting customers also out of the opening time of the restaurant (as happened in your case).
For these reasons we are very surprised for your complaints, but anyway please accept our sincere apologies for any disappointment you experienced.
We do hope that if you will ever come back to Umbria, we will be given another opportunity to welcome you back.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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  • French first
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English first
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 30, 2013 via mobile

Great location in Spello. Had a bit of glamour, but although staff sweet were not customer focused - lots of popping out for ciggies and chatting together rather than providing excellent service. Pool really grim. But all there if someone took control - rooms nice, wonderful views and potentially smart atmosphere. Would still probably stay there if visited Spello as location could not be better.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bucharest, Romania
1 review
5 of 5 stars Reviewed May 17, 2013

I'm a person who traveling a lot in the World, so why I discovering that wanderfulll place"La Bastiglia" in Spello where I spent a lovely week-end . The hotel have 4 shining stars and the restaurant gave you a most original Italian taste of Umbrian cuisine. I say hallo to the owner Luca and my friend doctor Stefanescu wishing you all the best !

Stayed March 2013, traveled as a couple
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Perth, Western Australia
Top Contributor
307 reviews 307 reviews
54 hotel reviews
Reviews in 143 cities Reviews in 143 cities
215 helpful votes 215 helpful votes
3 of 5 stars Reviewed February 14, 2013

As we had a dinner date with friends in Spello and had booked a concert in Assisi we decided to stay in Spello. We did not have a booking anywhere so walked into La Bastiglia and try our luck. We were offered a room and breakfast for 80 Euro, we looked at each other and both thought for a 4 star this was a good price and we would enjoy it. The receptionist gave us a voucher for free parking in the nearby small square, and we were lucky to find a free bay. Otherwise we would have to use the hotel's undercover parking at charge. We were accompanied to the Ambra room on the first floor via a narrowish staircase (it appears there is no lift) and upon opening the door we could immediately smell stale cigarette. Indeed when we opened the curtains and the shutters to look at the beautiful valley, there was a cigarette butt in a flower pot just near the window on the tiled roof. Decor is contemporary and we loved the heated bathroom floor. The bathroom was a good size and had courtesy toiletries and hairdryer. But the bad surprise came went we went to bed that night - a badly sagging mattress, especially on one side. You would not expect this in a 4 star hotel. If we had discovered it earlier we would have asked for a different room. We did not stay here for dinner because we knew the famous chef had moved away to a restaurant in Terni.
A young staff member did provide assistance with Google map directions to Bosco di San Francesco which we appreciated.
The next morning we left at 7.45am (we had paid the night before), and noted there were no staff on duty. Breakfast was offered from 8am to 10am. We also think breakfast timing should be more flexible, again for a 4 star hotel.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 16, 2012

We liked this hotel. It was clean and nicely appointed. The staff were a bit reserved but were still helpful and accommodating. The views are wonderful. The hotel is at the top of Spello so there is a lot of uphill walking and the streets are very steep. We used the hotel as a base for day trips to other parts of Umbria - Assisi, Spoleto, Perugia. It was very relaxing to sit on the wide terrace with a cool drink after our daily exertions. We didn't eat at the restaurant but breakfast was good - typical continental breakfast with fresh croissants, bread rolls, juices, pastries, meat, cheese, etc. I'd certainly stay there again - if I had a car!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 1, 2012

We love Spello and wanted to try a different hotel. La bastiglia looked really good and it has a pool which we were keen on. OveralL the hotel is nice, fairly clean and the Locatin is very good, with great views onto the valley and hills beyond (from rooms and the pool also). However as others have said, this doesnt feel like a 4 star hotel and I think the main let down is the staff. You could probably overlook other things if the staff acted like they cared, in particular we had a young guy 'greet' us who didn't seem to care about much, didn't give us any information about the hotel, facilities... Didn't tell us about the hotels supposedly good restaurant (we read about this separately). We also had terrible trouble parking our car which we didn't receive any assistance with either. I'm bothering to write such a lengthy review as I think the hotel could be a lot better with some tweaks to the way guests are treated etc... And by not just relying on the fact they have a great location in a great and a,axing Italian town such as Spello. at the moment it feels over priced for what it is and not sure I'd go back without knowing it had improved.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
13 reviews 13 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 8, 2012

We dined in summer 2011 at La Bastiglia on a day trip to Spello. Afterwards we promised to return & stay at the hotel...which we did last week. Spello is the quintessential Italian Hill Town and its narrow alleys are all flowerbox lined & pristine. Because Spello is small, most tourists are day tourists. La Bastiglia is located at the upper end of the city and away from the main tourist street, Via Cavour. Therefore, La Bastiglia commands a quiet perch looking out toward the mountains with the valley below. It's a bit dicey driving a rental car up into Spello to La Bastiglia (the smaller the rental car the better), but once you arrive, parking is free & easy. We had our daughter with us, so the fact that La Bastiglia has a wonderful pool that overlooks the valley made this a nice place to slow down & relax after touring around the larger cities of Umbria. If you're tired of watching tour bus after tour bus pull into Florence or Siena or Assisi, I suggest a night or 2 in Spello to remind you why Italy is such a wonderful family oriented place to vacation.

Room Tip: We stayed in the Junior Suite Ariana which has the BEST terrace!
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Bastiglia

Address: Piazza Vallegloria, 7, 06038 Spello, Italy
Phone Number:
Location: Italy > Umbria > Province of Perugia > Spello
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #3 of 11 Hotels in Spello
Price Range (Based on Average Rates): $
Hotel Class:4 star — La Bastiglia 4*
Number of rooms: 33
Official Description (provided by the hotel):
La Bastiglia restaurant hotel in Spello is mentioned among the most important gastronomic and hotel guides (one star in the Michelin Guide). It is located at the foot of Subasio Mountain, the enchanted mount of San Francis. Here love and wisdom have transformed, like magic, an ancient mill into the Hotel Restaurant la Bastiglia, an unforgettable place, were customers are welcomed as friends, and may find modern comforts and ancient atmospheres. There are 33 rooms divided into three categories, looking at the Umbrian landscape, characterized by the cypress tree green-black colour and the olive trees green-grey colour. The restaurant, expresses the typical Umbrian dishes with ancient recipes and modern creations using highly selected foods; this is the meeting-place of international customers. Inside la Bastiglia hotel restaurant there are some important collection of ceramics, antique furniture and important paintings from the private collection of Schifano and Norberto. ... more   less 
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Also Known As:
La Bastiglia Spello
La Bastiglia Hotel Spello

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