I booked because there were no other rooms available in Portcawl due to the Elvis festival. I then researched the hotel and it said it was a convalesance home. When I booked I specifically asked if it was a Nursing/Residential Home and I was told not they were hotel. When we arrived the hotel??? reminded us of an old institution but that didnt detur us. When we walked into the main hallway there was no reception area just a staff signing in and out book and a message to say ring the front door bell. We saw a woman walking down the corridor towards us in a uniform and tabard as seen warn by carers and a notice on the wall saying someting about wounds. When we were taken into the office, I again asked if it was a Nursing Home and I was told No we are a hotel?????? I was then told that they were closing down next week due to the poor manager. When we were being shown to our room there were parking bays for wheelchairs and also we were told if there is a fire stay in your room and we will come and get you??? also if you pull the emergency cord we will come straight away???? What we didnt like is that we were not able to get back into the Hotel?????in the night we had to ring the front door bell to be let back in. The room was very obviously styled for people with care needs.
We both deicded it wasnt for us and choose to ask for our money back and leave. When I asked one of the carers if we could leave she said I dont know where you money is (they only accept cash) so I will go and get her and by the way expect some grief from her but dont say I told you???? It truely was a very scary and strange 10 mins which I would not like to repeat again in a hurry. Certainly not worth £70 a night. Hate giving bad reviews but I have to be honest. We drove into the centre of Porthcael and found the amazing Villa Guest House which I would highly recommend.
We were lef
- Also Known As:
- The Rest Porthcawl, Wales