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Discovery at Marigot Bay: Traveler Reviews

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4.5 of 5 stars 81 reviews
81 Reviews
5.0 of 5 stars
60
4.0 of 5 stars
8
3.0 of 5 stars
8
2.0 of 5 stars
4
1.0 of 5 stars
1
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#2 of 4 hotels in Marigot Bay
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  • Hotel class: 5 of 5
  • Rooms: 124
Description: A sanctuary of elegance and tranquility Discovery at Marigot Bay features spacious rooms, one, two, and three bedroom suites, penthouses, many with... This description is based on information provided by the hotel.
Address:
Marigot
Marigot Bay
St. Lucia
Check Rates: $305 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Discovery at Marigot Bay

( 13-17 of 81 )
“Crushing Disappointment with Discovery”

Discovery at Marigot Bay

May 3, 2008
3/12 found this review helpful

My family and I spent a much-anticipated week during Easter week at Discovery Marigot Bay. I say much anticipated because I not only read the many other 4 and 5 star rave reviews on Trip Advisor, but we visited Discovery on our last trip to St Lucia in April 2007 and were bowled over by its location, its many amenities, and beautiful accomodations. I booked the trip over 9 months ago and was counting the days.

I’m sorry to say our experience was very dissapointing. Everything we saw a year ago is true. It is a beautiful resort. We had a suite with a drop dead view that overlooked the marina, and it was just as pictured, absolutely gorgeous. First class all the way with a stocked fridge, 2 HD tv’s, a gigantic bath, and probably the most comfortable bed I have ever slept in. The accomodations, the food in the restaurants, the entire physical plant were not the problem. The problem was poor communication, a badly-trained staff, and a management that has essentially turned a blind eye to the situation.

To fully list all that befell us would take up several pages. I am sending the general manager of Discovery the complete dossier of our experience, but for the purposes of Trip Advisor, a short list: (1.) a rental car for pickup at UVF arranged through Discovery 2 months prior to the trip…no sign of it or the driver upon arrival, no record of the reservation. (2.) a dinner reservation for the Saturday evening of our arrival made by e-mail 2 weeks before before the trip for the Boudreau Restaurant (that’s Discovery’s own restaurant)…no record of the reservation upon arrival. A reservation for the following evening at Rainforest Hideway across the bay made at the same time…no record of the reservation. (3.) When we finally got the reservation to the Rainforest Hideaway, we went down to the dock to take the much heralded solar powered Discovery ferry across the bay. Before we left the room I called the front desk to make sure the ferry was running, I was assured it was. At the dock we and a group of 4 other Discovery guests waited 15 minutes by a completely dark ferry, no driver showing up. One gentleman decided to walk back to the hotel and find out what the problem was, he came back and said the hotel said someone would be right down. We are now over 15 minutes late for the reservation. I persuade my wife to walk down to the regular ferry in the Marina Village. As we were waiting for that ferry, all the other Discovery guests who had been waiting for the Discovery ferry, joined us. No one from the hotel had ever arrived. We found later that the ferry was broken. The staff and managers apparently totally ignorant of this fact, and many guests were inconvienced. (4.) We asked the concierge if the resort’s speed boat could take us to the beach at Anse Chastenet for snorkeling. Oh no, absolutely not, that would not be possible. Why not, I ask. It is in a national park, and there are too many divers in the water. OK. So we drive there. At about 3:30 that afternoon we’re sitting on the beach at Anse Chastenet and imagine our surprise when the Discovery boat pulls up to pick up 2 guests. (5.) The nightly turn-down service is great. You go out to dinner and when you get back, the beds are ready, the bathroom has been cleaned and refreshed, etc. On the 5th night of stay, we came back from dinner and the room was as we left it. We were shocked. Maids night off? Who knows? So it’s not going to kill us to pull the sheets back ourselves, which is what we did. At 9:45 there’s a knock on the door. It’s the maid, ready to make up the room. My wife is already in bed, I’m in my pj’s. I tell her to forget it. At quarter to 10!!. (a post script to this: our son was sleeping on the pull-out couch in the living room, which the maids dutifully made up every night, until that fateful 5th night. The last 3 nights of our stay even though our bed was made, our son’s bed was not…for 3 nights in a row.)

Well, this is getting a little long, but there’s a lot more: staff in the porte cochere who adamently refused to get our rental car from its parking place or return it when we came back: pool staff who refused to help my wife find a chaise under an umbrella or even give her a terry chaise cover; dining room staff who would seat us (a party of 3) at tables set for 2 and then take forever to find a place setting; and an ending very much like the beginning—we had the concierge make a reservation for the Rainforest Hideway for our last evening’s dinner, when we got to the restaurant, the captain told us that the reservation had been made for 2 people, not 3.

Discovery has set a very high bar. They boast about being the only 4-Diamond AAA resort on St. Lucia, they are members of Luxury Small Hotels of the World, etc. Based on my experience they fall very far short of their mark. They are not in the same league with the Four Seasons which have their staff trained flawlessly; trained to not just fill their guests’ expectations but to anticipate them.

Oh if you’re wondering, I never complained the whole time I was there. Why? I was afraid to. Based on the poor service and attitude of the staff, I thought it would only make matters worse. I didn’t want my food spit in, or my rental car keyed. (Yes, I thought it was that bad.)

  • This TripAdvisor Member:
    • Liked — The room
    • Disliked — The service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johnnyfairplay's Summary
Date of Stay: April 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: August 01, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $305 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wonderful Retreat.”

Discovery at Marigot Bay

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5 of 5 stars
Washington, DC
May 1, 2008
2/2 found this review helpful

We arrived at Marigot Bay for the weekend to attend a wedding. The rooms are nicely appointed and the beds have mosquito netting that provide a romantic air. The minibar is stocked with sodas, fruit juices, water, and beer and all charges are included. There is both free WIFI and Ethernet connections in the rooms and the internet service is also included in the cost of the room. Do be aware that some of the rooms are located at the top of a steep hill and involve climbing stairs that may be difficult for guests with physical disabilities. The staff have courtesy golf carts and will pick you up and take you anywhere you need to go on the property. We ate at the hotel restaurant for breakfast (standard breakfast buffet with some local items) where you can watch the million dollar yachts dock. Service was slow in the restaurant for dinner, one evening. There are several swimming pools to choose from. The beach is nearby, but you have to take a boat to it, which is provided free of charge. We did not go to the beach on this trip. There is a spa and several exercise classes offered daily. Overall, this is a beautiful place to stay and unwind.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jauntytraveler's Summary
Date of Stay: April 2008
Visit was for: Personal event (wedding, ...)
Traveled with: Friends
Member since: August 17, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities
Was this review helpful? Yes No
Check Rates
Average price*: $305 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“PARADISE”

Discovery at Marigot Bay

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5 of 5 stars
Barnsley, United Kingdom
Apr 27, 2008
2/2 found this review helpful

My husband and I have just returned from a 1 week stay at Discovery at Marigot Bay. We booked it in the Autumn of 2007 after which I read all the reports on Trip Advisor. I have to say that I agree with all of the good reports and none of the bad. This resort is excellent, heaven on earth, the attention to detail is second to none. The staff are very attentive, nothing is too much trouble, and there are some little personal touches which I wont reveal and spoil the surprise for you. The property really is right on the bay, you couldnt get any closer unless you were on a yacht.

The rooms and suites are fitted out to the highest quality and are very spacious. Everything is exceptionally clean and well maintained. If you book a suite there is a full kitchen with all facilities and a utility with washer, a washing line, ironing board and iron. The fridge is stocked with soft drinks and a couple of beers which are placed daily free of charge. There is shampoo, and conditioner, body wash, insect repellent and sun lotion provided (although be aware the sun lotion is a very small bottle so you cant rely solely on this). There are also cotton wool balls, emery board and cotton buds provided.

The restaurants and bars are open air, the breakfast choice is very extensive and the Hurricane Hole has a very extensive menu choice for lunch and dinner. The Boudreau restaurant and the Rainforest Hidedaway are both excellent for something a little more special.

We didnt travel around the island very much as this does mean either taxi by road (which are very winding) or water taxi and both myself and my husband can be prone to travel sickness. However, we knew from the outset we were to treat this holiday as total relaxation and the Discovery resort is just the ticket for that. We spent many an hour at the Hurricane Hole watching the world and yachts go by.

I cannot recommend Discovery at Marigot Bay enough, the only disappointment was that we had only booked 1 week and could certainly have stayed for 2. There is no doubt we will be returning in a couple of years.

  • This TripAdvisor Member:
    • Liked — Spacious
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debex's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: September 04, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Pet owners, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $305 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fantastic, Excellent, Etc.”

Discovery at Marigot Bay

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5 of 5 stars
ireland
Apr 21, 2008
3/3 found this review helpful

just returned from my honeymoon, we stayed at this hotel for 10 nights and have not one complaint, the beach there is not the best but there is free kyaking etc available. also the hotel will bring you to (i can't remember the name of it) the beach between the pitons on their speed boat for a half day or full day free of charge, every day if you like, theres some good snorkeling here (they give you the snorkles free too). the rooms in the hotel are excellent, we got a suite which has a great kitchen with a washer/dryer even. the private outdoor jacuzzi was great. the fridge is all stocked up with water, juices, coke, ginger ale and a couple of beers every day, this is free too!! free bottle of champagne on arrival. we checked in late and as i had emailed to let them know we were checking in late they had set aside 2 plates of food for us, which was greatly appreciated after the long flight. the only problem i have with the hotel is the food, the breakfast is good, not brilliant but you get plenty of it, the hurricane hole food is probably a little better than you would expect from bar food but there isnt a great choice on the menu, we ate there most nights tho, it was good and reasonably priced, great for lunch, and the waiter/barman is, as he would say ,"CooOOOool!" the biggest let down was the Boudreau resturant. for 60+Euros ($90) you expect alot more, the service is great its just the food. not enough flavors but the ones that are there are too stong i thought.
you hear alot of other reviews saying the locals annoy you trying to sell you things etc. i found them to be ok, alot of dudes offering you a water taxi, but whats the harm in that? their offering a service and it works out a bit cheaper than the road taxis if you know how to haggle the price. most of them leave you alone if you just say no.
All things considered, we had a great stay and were sad to leave, but hopefully we'll be able afford to come back again soon.

My advice to anyone looking for the cheapest way to a 5 star honeymoon is to stay in the discovery hotel, use the free trips they put on offer and RENT A CAR for a couple of days! we didnt but we should have, taxis are too expensive there. if your coming from europe (we came from ireland) AA do a 3 connection long way around flight that works out 4 times cheaper than the direct flight. 4 times longer but what you save on the flight you can use to have a good time when you get there. ;)

oh yes and the 7 nights for the price of 5 is great!! there was also a free coctail night on tuesday where the managment meet the guests and you can ask them any questions or whatever, it was a nice touch i thought.

  • This TripAdvisor Member:
    • Liked — The free suncream, free drinks in the fridge every day and the outdoor jacuzzi
    • Disliked — the food in the main resturant for dinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kuridit's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Honeymoon
Age group: 25-34
Member since: April 21, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $305 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Discovery is absolutely fabulous!”

Discovery at Marigot Bay

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5 of 5 stars
Hoboken, NJ
Apr 14, 2008
1/1 found this review helpful

We just got back from a 5 night stay at Discovery at Marigot Bay and it was great! The quality of service is absolutely fabulous! The service is comparable to a 5 star hotel, and was much better than the luxury resort Anse Chastanet (which we stayed 2 nights at after Discovery). The resort itself is very nice, the rooms are chic, clean and have all of the amenities that you need. Marigot Bay is beautiful, although it did rain quite a bit while we were there, but we heard that the weather has been funky the past couple of weeks. Jason and Tracy, the folks working at the concierge desk were very knowledgeable and helpful in booking all of our excursions (we booked the adventure package at the hotel which is highly suggested as it's fun and is a great value!). Jason even booked a complimentary speed boat transfer to Anse Chastanet after our stay at Discovery! The included breakfast is very good-it has good food and a ton of variety. We ate dinner at every restaurant in the vicinity and Broudeau, the restaurant at Discovery, was by far, the best. It was pricey (albiet comparable to the other restaurants in the area), but of NYC quality. It was better than Rainforest Hideaway, which is nearby and is the highly recommended restaurant in the area. All in all, we were incredibly happy with the hotel, service, amenities, and value of Discovery.

  • This TripAdvisor Member:
    • Liked — Comfortable, chic, clean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLKTraveler's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: April 14, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $305 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Discovery at Marigot Bay

( 13-17 of 81 )
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Discovery at Marigot Bay Address

Marigot, Marigot Bay, St. Lucia