So, if I wrote this review on day 4 or 5, I would have given it 4.5-5 stars, as the days have gone on, my rating is dropping.
Rooms, clean and modern decor with beautiful view, IF, you are in the right rooms.. 800 and up. The suites are pretty sweet, full kitchen, lots of space and great view
Food: the two on site restaurants have good good, modern flair, fresh ingredients, good flavor, average meal for two around $100, drinks average $12 and up (this proved to be expensive
Entertainment: boat watching...maybe a little quiet music at the pool but otherwise just peace & quiet. Need to travel 1-2 hours to get to any sites/entertainment. Taxi rides start at $45 one way, water taxis start at $80 Tip: another option is a $2 ride up the hill then $2 bus ride into Capitol city where you can catch another bus to other beaches/tourist areas. Buses are mini-vans not well marked but you just flag them down. Locals are friendly and helpful and rude was scenic. Most important $43 cheaper!
Wed/Fri/Sat JJ's at top of hill has street party, basically Caribbean music beers and lots of girls shakin their a__, seems intimidating but was a mix of locals and tourists
Customer service...well, this is what has affected my rating negatively. I find that they have stressed positive customer service with their employees, however I find there is an atmosphere of fake friendliness. One reason I love the Caribbean in general is because of the genuine nature of the culture. I don't think any interaction I had at Marigot was truly genuine. For a short stay this might be palatable but going toward my 10th day, I'm over it
Complimentary breakfast ends at 10am, if you arrive at 9:30, selections are scarce and if you ask for something , they appear annoyed through fake smiles. If you ask for water, better ask specifically for 2 for the table and don't expect a refill. I swear I saw a look every time I asked for water! As pescitarians (we eat seafood but no meat), some mornings they serve a fried fish, but again, it was like begging to ask them to replenish it for the later crowd aka 9:30
Another example, as we tended to be back in our room around the time of turn down service, we declined it, but I realized we had no bottled water deliveries. We in fact had been buying our water at a local store for $3.50. When I called to inquire about the water, I was told I didn't get water because I declined turn down service... Well this is blaming the customer... Is it not the hotels responsibility to arrange us water, particularly since their info brochure recommends we not drink the tap?? Even after that call, it was hit or miss if they delivered water
Another example, found a cocktail we loved at the bar that used mango purée. In middle of stay, hotel ran out ( we ordered one a day each). Well I saw another drink with apricot, asked if he could substitute that. He makes the drink, it tastes horrible, then he says the apricot was a brandy not a purée. He was blaming me or the suggestion, but he's the bartender,he could have explained better. Once again, I was made to feel like I was such a bother...
The worst thing is the advertised "beach" a free 1 min ferry ride away, that my friends does not constitute a beach, much less a Caribbean beach, it's approx 1 long city block, rocky sand and the water is not the crystal clear waters because of all the boats. I didn't even put my feet in it
Now honestly, in the big scheme of things, the hotel is nice, relaxing, beautiful view, but lack of an actual beach, fake hospitality and distance from sites will deter a return visit from me
- Official Description (provided by the hotel):
- Capella Marigot Bay will reopen after renovations on July 1, 2014. ... more less
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- Also Known As:
- Discovery At Marigot Bay Hotel Marigot Bay
- Discovery Hotel Marigot Bay
- Discovery Marigot Bay