As part of our monthly outings seven of my friends and I decided to make reservations for the Buffet at your establishment after we received such great reviews and excellent past personal experiences from other collegues, and I must say, I was rather impressed with the whole layout of the restaurant. Unfortunately, this is where it ends.
The service we received can only be described as atrocious and to this point I am still unable to comprehend what transpired. It started off smoothly, we were seated but then, the hostess just walked away. For about five minutes we sat there catching up and when it was clear that she would not be returning any time soon, I took it upon myself to serve myself from the buffet.
After we had already gotten our meals and returned to our seats, the hostess approached us and rudely stated that we did not wait for her to explain what was happening that evening. We made reservations for the Buffet as I previously stated, which, to me does not need any explanation, but in any event, if any explanation was needed it should have been done at the point when we were seated and not when she felt like it.
If our table was attended to at least five times I would be telling a lie. We were only asked one time how we were doing and when we stated clearly that we were not satisfied, it was just shrugged off by the hostess. She even actually said to one of my friends who told her that the bread was a bit too hard, and I quote;"That's it?". The waiter who served us water seemed quite unsure of himself as well and actually wanted an estimate on the amount of water we thought we needed. If one of the ladies did not ask him if the water was priced, we would have never known that it would be part of the charge. Another waitress came to us too, but that was only in error as we were not the ones who ordered ice cream and there was another waiter who seemed to avoid our table like we had the plague. We had no wine yet the wine glasses remained on the table and our dishes were not cleared in a timely manner. I may not be familiar with how a restaurant is run but I don't beleive that this came remotley close to what it should be.
From then it only gets worse. The food was not all that great, actually, it was rather unsavory. Not quite the buffet selection we imagined. There were three types of Garden Salad, spicey fried potatoes, rice with hopefully what was parsley dotted with a few black eyed peas, barbequed spare ribs, chicken and grilled fish. I am an avid barbequed chicken fan but after this meal I am not so certain anymore. Persons who had the fish complained about its lack of flavour and even in an effort to add some piquancy we were unable to get the salt out of the shaker!
At the end of it all, we could have just walked out of the restaurant without paying for our dinner because it took at least twenty minutes before we were presented with the cheque. However,they did not negelect to put in the service tax on the bill although we received the worst service ever so at that point we decided to pay for our meals but exclude the service tax.
Hopefully we will never come across this type of service again which would cause us to take such action and we will not be returning to your restaurant ever again.We will definately not recommend it to anyone else.
I hope your staff clean up their act and learn to provide a proper customer service.
Yours Sincerely
Ms. Joseph





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