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“Fun & affordable-best kept secret in St. Lucia” 5 of 5 stars
Review of Mango Beach Inn

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Mango Beach Inn
3.0 of 5 Bed and Breakfast   |   North Side, Marigot Bay MB2009, St. Lucia   |  
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Hotel amenities
Special Deal
Free Dinner at Rainforest
Ranked #3 of 5 Marigot Bay B&B and Inns
Richmond, Virginia
1 review
4 helpful votes 4 helpful votes
“Fun & affordable-best kept secret in St. Lucia”
5 of 5 stars Reviewed October 13, 2013

We like to be in control when we're on vacation, and not have a bunch of expensive choices made for us. We like the benefit of local knowledge and never feeling like we've been just been taken. And we love authenticity, good food and feeling at home. So for all these reasons, this may just be our best vacation ever. If you are the pampered type, who likes all your plans made for you, room service and staying well with-in your comfort zone (regardless of the cost) - then go to one of the many resorts St. Lucia has to offer.

The Mango Beach Inn is an awesome little B&B right on the most beautiful bay in the Caribbean (according to James Mitchner, at least), run by the nicest and hardest working couple I've ever met at a B&B. They always were friendly, helpful and gracious hosts - interested in our activities, asking what they could do to make our stay more comfortable and, most importantly to me, full of advice (when asked) on where to go, where to eat, what to do, how much things should costs and just about anything else you want to know when on vacation.

Their place, the oldest home in the bay, is very charming with a perfect view of the bay from the breakfast/lounge area. Our room (the Blue Bamboo) was clean and comfortable - although not plush. The mattress was good, the in-room a/c worked well and the plug-in fan they had made the sleeping cool and comfortable. Two chairs, a table and mini-fridge rounded out all our needs. There was also a table and chairs on a little front porch - but when at the B&B, we spent most of our time in our room or up in the lovely breakfast/lounge area. (that's also where the wireless internet access is best) They keep a well stocked, and fairly priced, fridge (beer, wine, soda, water, rum punch, etc) in the area, that you just help yourself to (keeping track, on the honor system, on a sheet of paper). It was convenient to be able to grab a bottle of water before bed or before heading out for the day. (Also, the award-winning rum punch they keep in that fridge is the best you'll have on the island).

The B&B is the perfect place from which to explore the island. The water taxi (free to guests of the inn) is easy to access and always available, the walk down to the beach just takes a few minutes, and if you think you're up for it, there's a serious hiking trail behind the the B&B straight up the mountain with gorgeous views of the Bay.

Everyday we went somewhere different and fun - one day we rented kayaks (at a fair price, pre-negotiated by the B&B) and went to a great little beach just north of the bay to go snorkeling, another day we kayaked to a little beach to the south for more snorkeling (and some drinks on the beach), we signed-up for a sailing trip to the Pitons through the Oasis Hotel next door (Mango Beach has a cooperative relationship with them, so it was easy for us to participate in their activities), we also (at the recommendation of John and Judith at the B&B) rented a car a couple of days to explore other parts of the island (at a substantially lower price if we went by taxi or boat), and a couple other days we visited the sweet pool and swim-up bar at the very plush Discovery Hotel across the bay.

We found it to the be case throughout the island, especially in low season, that many of the very expensive resorts were happy to have you come and take advantage of their facilities - as long as you are a paying customer at their bar, restaurant, beach, etc. On our last day (as we drove to the airport), we stopped in for lunch at The Ladera Hotel, and also feasted our eyes on the absolutely breathtaking view of the Pitons that can be had there.

Speaking of good eating, we will forever be grateful for John and Judith’s dining recommendations. Even though they own the terrific Rain Forest Hideaway restaurant (which we ate at twice, happily), they suggest trying some of the area’s other eateries (which are locally owned and not associated with the major resorts). The three places we ate (Julietta’s, Chateau Mygos and JD’s), on their recommendation, were absolutely delicious (and reasonably priced). Julietta’s coconut shrimp are almost worth the trip to St. Lucia alone (just call ahead to make sure she has them, as they are harvested fresh, daily on the island). We didn’t expect it to be, but this ended up being an eating vacation (as well as a tropical one).

Another good thing about the Mango Beach B&B, and staying in Marigot Bay in general, is that it is centrally located, with all the needed conveniences located right in the bay. There’s a small grocery store, bank (with ATM), and car rental location all at the Marina. It’s an hour drive up to Castries and a 90 minute drive to Soufriere and the Pitons. The rum distillery is also just five minutes away – and worth the trip (who doesn’t love rum as a souvenir?) After each grand day out, it was always nice to “come home” to our B&B, exchange a few nice words with John or Judith, and to really feel at home.

Like every island and vacation destination in the Caribbean, you will always have someone, somewhere trying to sell you something you can’t take back (like conch shell, which we learned at airport, are not allowed off the island), to sell you something at an inflated price, to be your guide, or directing you to one tourist trap or another – any of which can ruin an afternoon, a day, or even a whole trip. So one thing I really appreciated about staying at Mango Beach Inn was John and Judith’s advice on what to do, what to avoid, what something should cost, what to look out for and, in general, what to expect. I’m not sure you would get that kind of advice for some random staff person at one of the big resorts.

Throughout the trip, we’d see bus loads or boat loads of tourists (coming from cruise ships or the big resorts), getting taken in groups from souvenir shop to tourist trap and back, not really in control of their trip, and only seeing what they’re shown – while we, with the helpful advice of hosts, were going to the best spots, avoiding the bad ones, negotiating a fair price, and moving confidently throughout this truly beautiful island.

We came in the low season (second week of October), and we had no idea how low the season was, as every place on the island was a 50% or less occupancy. Almost every meal we had, we were the only, or one of two, tables at the restaurant. For someone who just wanted to spend time alone with his wife on their tenth anniversary, it was almost magical. It also had the practical advantage of never having to worry about reservations, lines, or crowds.

I apologize for the length of the post, but it really was a great vacation, made great in large part by the place we stayed. We’re already planning a return trip – and I know exactly where we’ll be staying!

Room Tip: *There are tree frogs "singing" at night (as there are throughout the tropics) - we thankf...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangobeach, Owner at Mango Beach Inn, responded to this review, December 7, 2013
We feel that the most important part of running a B&B is to get to know what guests really want to do and help them get the information they need so we make it our business to be well informed keep up to date. St Lucia is a beautiful, complex island with a lot of cultural experiences as well as the famous rainforest trails, mountain hikes, hot springs and extensive marine park. But new facilities are being created all the time and even frequently returning guests will usually find new experiences!
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163 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Gloucester, Massachusetts
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 18, 2013

We had a lovely week-long stay in St. Lucia. The Veritys, the owners of Mango Beach Inn, are friendly, helpful, conscientious people who care deeply about local culture and are knowledgeable about local service providers (e.g. boat rentals, fishing, etc.). We appreciated their concern for the environment, island support and local sourcing.

We stayed in the Green Fig Room and found it to be dark and tended not to spend any more time in the room than was necessary (i.e. hang out on the patio and read). This is because Mango Bay Inn is situated deep amidst the lushness in the side of a hill, which might be appealing to some people. However, it was definitely darker than depicted in web site photos -- the plant-life was much more overgrown around our patio than shown.

Mango Beach Inn is a little bit rustic. As I noted, we appreciated the Verity's concern for the environment, but we were perhaps not prepared for the "ship shower" that guests were encouraged to take, in order to save water. Also, the water pressure was lacking, and the temperature controls were difficult to adjust. This is apparently normal, and that's ok, we're just stating what to expect in case you stay here.

The cold breakfast had a wide variety of fresh fruit, cereals and yogurt. The coffee was excellent! After a few days, however, it became monotonous; a hot breakfast would have been nice, and of course this is available for additional cost. All other B&Bs that we've stayed at have offered a hot breakfast as a standard choice.

The Mango Beach Inn is not typical of B&Bs that we've experienced in New England and in England. Others have loved this place, and you may, too. But it wasn't our cup of tea for the reasons noted. We did, however, love Marigot Bay, and highly recommend staying on this part of the island. It's quiet and authentic, with local culture and good dining options.

Room Tip: Choose a room on the second level for more light.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangobeach, Owner at Mango Beach Inn, responded to this review, August 23, 2013
We'd like to thank the guests who posted this review because it did point up some things that needed fixing and we are happy to announce that everything in the review has indeed been fixed except for one item which I will leave until last.

Sometimes, when you're busy it's easy to miss things that need doing and because we love our vegetation so much we weren't keeping it cut back as much as we should. Also, being a bird watching site, I personally hate to disturb birds' nests! However we have cut back all of the vegetation around the inn and we now have terrific views of the bay from all the ground floor rooms (Blue Bamboo, Green Fig and Sunshine) and lots more light in the rooms. Thanks for that reminder!

With regard to the plumbing in the room reviewed here, that has also been put right. There is now ample hot water and reasonable pressure. It will never be big city, touch of a button standards because we are on the quiet and beautiful side of Marigot. The water pipes come to us across the bay and all sorts of things can happen to cut us off. Also, we do get periods of drought and we ask guests to respect our efforts at conservation! But I can assure future visitors that there is a good water supply of both hot and cold water to all guest rooms!

Finally, the question of breakfast is a difficult one. It's relatively easy and a bit cheaper to lay on a standard bacon and eggs breakfast with one kind of bread and imported jam. But we chose to make our basic breakfast out of local fruits (from our own garden where possible), home made bread, home made jam and even home made granola. IT's expensive and labour intensive but we were finding that a lot of guests did in fact want this kind of healthy, locally sourced breakfast rather than the same stuff they were getting in hotels all over the world. But of course some people really like their cooked breakfast so instead of putting up our prices to cover this we decided to make it available on demand (for a very small supplement). We also do a ham and cheese breakfast if required. And last word on this is that in small hotels where a cooked breakfast is included I am told that there are frequent requests for discounts from people who prefer to have fruit and cereals!

I hope this helps and to our guests who wrote this very pertinent review, we hope you'll come back one day and check out the big changes we made - thanks to you!
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Derby, United Kingdom
Top Contributor
85 reviews 85 reviews
26 hotel reviews
Reviews in 53 cities Reviews in 53 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 5, 2013

If you are tired of the large impersonal all inclusives and you are looking to try something different, Mango Beach Inn is a lovely alternative. If you are already an independent traveler then honestly look no further.

The property has just 5 rooms 4 with AC I would describe the 2 rooms that we stayed in as very pretty, and a little quirky with some lovely touches.

Breakfast served from 8.30am or earlier by arrangement was a relaxed affair with a range of fruit cereals yoghurt bread jams and must try local honey, a nice touch was the sheet of personalised information left on our table.

Mango Beach treats their guests like members of the family. Nothing is too much trouble. Both Judith and John helped us plan our days out and when our travel plans all went wrong and I became the guest from hell, they were around to help pick up the pieces.

Could I have nit picked, of course I could, but Trip Advisor define excellence as amongst the best you have ever experienced and simply, that’s what it was.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mangobeach, Owner at Mango Beach Inn, responded to this review, August 19, 2013
Thanks for the review - we do apprediate when guests take the time to review and yours is really helpful because it gives an impression of Marigot. The great thing about Marigot is that there's a lot in a small location, bank, shopping, restaurants, bars, but on the Mango Beach side where there's no road we have natural vegetation, all the endemic bird species and trails - and of course the beach! sorry about Green Fig having nowhere to sit, it's true. But all we can do is build an extension (one day!) or put in a smaller bed and guests do love the king size bed. Mango Beach is an old in, built of stone from the hillside behind and every room is a different size and shape - some of them do have sitting areas!. It was lovely having you to stay and enjoy the rest of the summer!
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New York
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 1, 2013

We chose Mango Beach because it looked simple and comfortable, had a great view from the dining room, and was inexpensive - all of which turned out to be true. Staying here felt like being in someone's home (which it is) and nothing like a resort (which is what we wanted). We were the only guests because it was an off-time of year and John and Judith were welcoming and full of suggestions about what to do. Belle, a sweet dog they had rescued, followed us around and the bulgy-eyed bullfrogs in the mini-pond next to our patio were quite entertaining. Do bring your ear plugs as the night sounds are loud! Each morning we got the full spread for breakfast (fresh fruit, cereals, banana bread, yogurts, breads with homemade jams) and got to enjoy it while looking over the bay at all the yachts. It was a five-minute walk down the hill to the beach where you could swim in the quiet bay or rent a boat. We loved having dinner at the Rainforest Cafe (which John and Judith also run), sitting along the water and listening to live music. Doolittle's was also convenient (and cheaper) and it was easy to arrange excursions through the neighboring Oasis time-share complex. We took a water taxi to Castries for an afternoon. There isn't a lot to do around the bay but enjoying the small beach and just relaxing easily filled a couple days for us. The day we left ended up being in the middle of a tropical storm and John was very helpful giving us updates on weather conditions and our prospects of being able to fly out and Judith arranged a taxi to pick us up (and had to change it several times). When we left, they both walked us down to the dock with our luggage and waved us off, taking our picture as the boat pulled away. It felt a bit like saying goodbye to the parents or grandparents who have been watching out for you - although of course they're not that old! We were quite happy with our choice of the Mango Beach Inn. This is not a fancy place and isn't for everybody, but if you don't need lots of amenities and just want a comfortable home stay to rest your head, we would definitely recommend it.

Room Tip: The Green Fig is a nice room with a comfy bed but doesn't have anywhere to sit except the bed. I...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangobeach, Owner at Mango Beach Inn, responded to this review, August 26, 2013
We always make an effort to give guests as much support as they need when flights are delayed and plans change and these guests were calm and patient with all the flight problems they encountered.
Our USP is that we are off the beaten track, on an unspoiled, forested hillside with every endemic bird species, lots of cute, non biting wildlife, plenty of trails, lookout points and plenty of adventures to be had if you’re prepared to swim, kayak or hike – including barbeques in a secluded bay to the south, beachcombing in a little bay to the north, cliff diving, exploring the caves and the blow hole, fishing and lots of snorkelling. We don’t have the organised stuff like ziplining or motorised watersports here in Marigot because it’s a conservation area, but we are no more than half an hour away from just about everywhere. And I can’t actually think of anywhere else on the island where you can stay in such beautiful surroundings but still have such a range of bars and restaurants on your doorstep.
Because the guests were here off season, the bay wasn’t as lively as it would be November through April where all 8 restaurants have live music and often dancing every night.
I always defend our breakfasts because I truly believe they are special. Everything is local and most of it’s homemade even the bread, jam and granola! We did try offering a cooked breakfast included in the price but we found that a lot of people really don’t want bacon and eggs in the tropics and complained that they were paying for it anyway. So we compromised and kept our prices down but we do offer a choice of cooked breakfasts much cheaper than they can be bought elsewhere (and better).
And it is true that Green Fig is a smaller room with just enough space for the king size bed - we did think of rebuilding it or buying a smaller bed but we've decided to put some comfy sunloungers on the patio instead and we've also done some drastic pruning to open up the bay view! You can actually lie in bed and watch the dawn spread across the sky , knowing you can freshen up with a siesta midday when the sun's too hot!
Judith
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Bristol
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 14, 2013

My wife and I spent 12 nights in May at Mango Beach Inn, together with our daughter (who turned 4 whilst we were there) and our 15 month old twin boys.  Firstly, I want to thank our hosts, Judith and John  Verity, for all they did for us during our stay and for making us feel so welcome.  I am visually impaired and with our three young children, I appreciate that we may have presented more of a challenge for our hosts than many of their guests.  That said, to be of any benefit to Tripadvisor users, it's important that I provide an impartial objective review of our stay.

Taking everything into account, whilst I would say that, overall, Mango Beach Inn is very good, I wouldn’t describe it as excellent, as other reviewers have.  I would like to think that, having stayed at a good number of guest houses/B&Bs/inns in various countries and all of which cater for a similar customer-base, I have a good idea of what “excellent” looks like. I’m not convinced the Inn reaches that standard.  My reasons for this view are below. 

SERVICE

The Veritys, and the service they and their staff offer, is a major selling point for the Inn.  Everyone was very friendly and helpful and there were some lovely touches during out stay.  On our first night, Judith came to meet us at the restaurant where we were eating to make sure we got back to the Inn safe and sound.  There was a bag in our room with beach towels for us to use, including towels suitable for our children.  There were also buckets and spades that we could take down to the beach.  When the twins were having their afternoon nap, we were able to leave our baby monitor with Judith or her staff, Marie and Melissa, who were happy to listen out for them.  This enabled my wife and me to spend a little time by the pool with our daughter.

Generally, everyone made us feel at home.  However, the service wasn’t perfect.  For instance, two loads of laundry were done for us, but one load was returned to us damp.  There were also a few niggling  issues on our last day.  For example, Judith had agreed to put some sandwiches together for us, which John then told us was “absolutely not going to happen” because they were rushing off to a meeting.  After speaking to Judith (I’m not sure why he needed to) John prepared some sandwiches, but it was hardly an exercise in effectively managing customer expectations.  Also, we returned home to find an e-mail from Judith attaching an invoice for a birthday cake (arranged for our daughter’s birthday) which they had missed from our final room bill.  Our room bill had not been itemised (as one might normally expect) and so we had no way of checking the omission.  I have no doubt that this was a genuine error and said I would pay the invoice, but, in my experience, I have never settled my final bill and then, later, had the hotel/guest house come back asking for more money.  I did find this a little unprofessional and whist, ultimately, Judith retracted the invoice, I think that most places would have simply accepted their own error in the first place and absorbed the cost themselves.

Probably our best service experiences during our stay came courtesy of the Verity's son, Sam (who manages the nearby Oasis resort and was brilliant at sourcing some safe car seats for our boys when we hired a car) and the staff at the Verity's restaurant, the Rainforest Hideaway (who were great occupying our children after they'd eaten so my wife and I could eat our dinner). They were all outstanding and we cannot thank them enough for their help.

ACCOMMODATION

We chose the Inn since unlike large resorts, we could put the children to bed,mput turn on our baby monitor and then be able to go somewhere which was close enough to our room to be in range of the monitor signal.  From that perspective the Inn was perfect.  We stayed in Seahorse, which was large enough tonaccommodate all 5 of us easily and so was perfect in terms of those requirements.  Seahorse is a fairly simple room  - the Inn’s website describes it as a “budget room” so we were under no illusions about the room – but this was fine in many respects, particularly with our two crawling and very inquisitive boys. 

However, even though we paid a slightly reduced rate for our room, for the price, I wouldn’t have described the room standard as anything more than average.  For example, we had a small sunken bath, where the shower was also located.  Wechad to use the shower head (fixed to the wall) to fill the bath, which wasn’t ideal, particularly as it meant that we couldn’t warm the water in the bath when washing our children without risking burning them.  To fill up the bath we had to draw the shower curtain which wasn’t wide enough meaning that we invariably then had to mop up water that had leaked around the side of the shower curtain onto the floor.  Surely it wouldn’t have been hard to get a wider shower curtain.  Also, some of our towels were frayed and one had a large hole in it.  I think Judith is now addressing this, but I don’t think it’s unreasonable to expect towels to be in a reasonable condition.

I had a chance to look at a few other rooms and would disagree with some of the most complimentary Tripadvisor reviews about the room quality.  The rooms are fine, but I wouldn’t get excited about them and certainly wouldn’t categorise them as ‘excellent’.

FOOD

A lot of the reviews I’ve read talk about the breakfast at Mango Beach Inn as though it’s the greatest breakfast ever.  It’s not.  Don’t get me wrong, breakfast was perfectly pleasant – bread/toast, jams, yoghurt, cereal and fresh fruit – but, to me, it was no better than breakfasts offered by any reasonable guest house that I’ve visited.  Most guest houses that I’ve visited (around the world) include a cooked breakfast option within their (very reasonable) room rates so when I read the other reviews I always wondered if there was a cooked breakfast option (eggs, etc).  There is, if you pay extra.  My wife and I had poached eggs one morning and we chose not to have them again.  Breakfast, then, was fine, but certainly not exceptional as some other reviewers might have you believe.

As I’ve touched on above, Judith also kindly agreed to prepare us some sandwiches on our last day, which saved us going out when we were busy packing.  She also did the same on a few other days which was very much appreciated.  These were very simple ham and cheese sandwiches and we didn’t need anything more fancy – just something to keep us and the children going during the day.  We were a little surprised, though, to find that we were then charged EC$20 for each sandwich.  This seemed, somewhat excessive, even by hotel standards, and cast somewhat of a shadow over what could have been an example of great service.

In summary, then, this is a good inn, but I’m not convinced it’s as good as some reviewers describe.  In fact, I think if you took the Veritys out of the picture, the Inn would be quite average.  That said, if someone were going to Marigot Bay, I would recommend Mango Beach Inn to them.

There is one final point I’d make.  As someone who is visually impaired, I had noted comments in some reviews about access to the Inn.  However, personally, I found access very problematic and that, on its own means that I’m afraid I would not return to the Inn.  On the off chance that anyone reading this review is also visually impaired, the following may be helpful.  The Inn is accessed via a narrow (single width) path, rising up from the Inn’s dock to the Inn itself.  Depending on where you start counting, there are about 20 – 30 steps of varying distances apart over a distance of about 15 – 20 metres.  The path is not straight and there are overhanging bushes/branches.  I'm 1.8m tall and had to duck a lot.  The path was hard for me to negotiate during the daytime and practically impossible at night.  There is a limit to what the Veritys can do about this (although I’ve made some suggestions to them), but if you do have mobility issues, this could be a relevant factor in deciding whether or not to stay at the Inn.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangobeach, Owner at Mango Beach Inn, responded to this review, June 23, 2013
The difference between “very good” and “excellent” is subjective and marginal. Mango Beach has been awarded “Certificates of Excellence” by TripAdvisor in each of 2012 and 2013, based on the very high percentage of both it has received (121 out of 123 reviews – or 99% - since we opened in April 2009). A very high proportion of our independent traveller guest set are widely travelled and very familiar with the standards of our type of accommodation – and as expectations are raised by consistently good TripAdvisor reviews it obviously becomes more of a challenge to meet them. We are pleased that this guest gave us a four star -“Very Good” rating
That said, I am saddened by certain aspects of this review. We were aware that they were not enjoying their holiday very much, but we put in a huge amount of time and effort into making it work for them, given their obvious problems and handicaps. Marigot Bay has been described as ‘the most beautiful bay in the Caribbean’. Mango Beach Inn is on the side of Marigot which has stunning views but it is accessible only by ferry and there are about 30 steps to the house. All of this was made clear to the guests before they booked. We have many visitors with small children and, over the years, quite a lot of visually impaired guests who knew what to expect and all coped well. In fact our last visually impaired guest could not see at all and was also part deaf and elderly, but he coped very well for two weeks.
Normally I would not respond to the details of a review like this and would simply say how sorry we were, but on this occasion I am quite distressed by criticisms that seem very unfair and I feel I must defend Mango Beach Inn:

1) Our bed and breakfast prices are among the lowest in Marigot and we gave these guests a big discount because they booked well in advance. A bed & breakfast net rate of US$130 per night for a family of five in Shoulder Season is very reasonable for a waterfront location in St Lucia

2) We do a lot of laundry for guests and I have never known our housekeeping staff return it still damp. However, if it did happen I would have expected the guests to draw it immediately to my attention so that I could dry it for them. I am on site and available pretty much all the time and at all hours.

3) Our EC$20 sandwiches are half a baguette with generous filling and usually salad, according to what is available which is £4.80 or US$7.55 - pretty reasonable by sandwich shop standards in the US or UK and in fact fillings like ham and Swiss cheese cost a lot more in the Caribbean than in the UK. I am sorry the system didn’t work well on the last day and I apologise.

4) Our bills are always itemised. Services, snacks and drinks purchased by guests during their stay are actually written down on an ‘honesty’ basis by the guests themselves on a form we provide so that they can help themselves from the guest bar when I am not around. At the end, I take their word for it and add it all together and total it up into the final bill so the guests can count up the items and prices and check the calculations for themselves. They receive the list they have written up stapled onto the back of their bill. I completely forgot to add the birthday cake in this case and if it had been a low priced item I would have overlooked it, but it was actually EC$100 (£24) which we cannot afford to let go. The guest sent quite a rude reply to my follow up email which distressed me because we’d made a big effort to get the cake for them at very short notice so I decided to make a gift of the cake to the child. I am surprised that the guest did not notice it was missing from the honesty bar list.

5) I am glad the guests appreciate the trouble everybody went to in our Rainforest Hideaway restaurant to help them look after their children because their noise actually drew many complaints from the other guests. We had a very critical Rainforest Trip Advisor review about this - but we were all constantly trying hard to make this family happy...

6) All our guest rooms are simple and the inn itself is a very old stone building. We are meticulous about cleanliness and I check the rooms personally to see that they are up to standard. They are not modern luxury rooms but they are clean and everything works. I stripped this guest room of just about everything but the absolute basics at the guests’ request before they arrived, in order to make it safer for the crawling children and the visually impaired father and it didn’t look as nice as it normally would. I have since replaced all the towels that were not in perfect condition.

6) Finally, I must defend our breakfast. It is not like continental breakfasts offered in most other inns. We focus on using local products and our guest did not mention that the range of breads were all home made by our Rainforest Chef, as are some of the cereals and jams and that much of the fruit is picked from our own garden. We find that many guests, travelling in the tropics, do not want a cooked breakfast, even if they have one at home. They prefer the home made and home grown healthy option that we offer and they resent paying for bacon and eggs that they don’t want. Given this, we offer cooked breakfast as an option at a very low cost. For the two poached eggs that our guest mentions, we charge only EC$10.

I appreciate that, despite the criticisms, this guest states that he would recommend Mango Beach Inn to other travellers…!
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Draper, Utah
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 18, 2013

This is a wonderful Caribbean b&b and not an American luxury resort. If the beauty, peace and tranquility of a small inn integrated nicely into it surroundings are what you want, this is the place. My wife and I had just finished a week of sailing the Grenadines with 3 other couples and this was the perfect place to unwind with just the 2 of us, do some scuba diving , walk the trails and relax. John and Judith were the perfect professional yet friendly hosts. The inn is frequented by families so be aware there may be small children present. The daily breakfast of fruit, yogurt, cereal, toast or bread with jam with juice and coffee was a wonderful way to start each day and the view from the breakfast room is fantastic. It was a pleasant and relaxing place to spend 4 nights and we would love to return.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangobeach, Owner at Mango Beach Inn, responded to this review, May 26, 2013
We do have a lot of guests who are topping and tailling sailing charters - we are a sailing family ourselves and we know the islands so we love it when visitors return from a great charter experience and share their stories with us. It's a while since we sailed the grenadines ourselves because we're too busy running the inn. But it sounds like those magical reefs are as beautiful as ever. Sometimes though, after a week at sea, it's nice to spend a few days onshore before you have to fly home and get back to real life!
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st helens, uk
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 12, 2013

We loved St.Lucia and travelled & stayed all around the island during our 2 week stay in late April / early May 2013. However, the real jewel in the crown is Marigot Bay as it provides such a stunning location and unique experience. Combine that with a stay in a beautiful property overlooking the bay, just a stones throw from the beach and amenities, then add in John & Judith's exceptional hosting skills, and you have found paradise! This is a great base for sunbathing, walking, diving, snorkelling, kayaking, shopping etc and the most appealing aspect is that it is quiet and we very often had the beach to ourselves whether it was for a morning swim or sipping a piton beer at sunset! The hotel is located on the other side of the bay from the road access so it is such a unique experience to take the free ferry from the room/beach/rainforest back to civilisation and the bars/restaurant scene. However, you may not wish to cross the bay at all as the Mango beach breakfast is excellent and the rainforest hideaway restaurant is just a few steps down hill from the rooms and provides great food & cocktails. We have no choice, we WILL return!

Room Tip: We stayed in Blue Bamboo overlooking the garden & bay - highly recommended
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mangobeach, Owner at Mango Beach Inn, responded to this review, January 27, 2014
We are grateful for this lovely review which highlights our unique location - Mango Beach is on the inner bay directly overlooking the historic harbour and we are the only resort which has that amazing view. Travellers who like to watch something going on while they have breakfast usually love the early morning activity, boats of all kinds coming and going from superyachts to the banana seller on his surfboard. It's very entertaining as well as very picturesque. If potential visitors are concerned that there isn't a road to Mango Beach Inn, the answer is that we don't need one. The little ferry travels backwards and forwards (a two minute ride) 24 hours a day in the season and 18 hours a day in the summer.
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Additional Information about Mango Beach Inn

Address: North Side, Marigot Bay MB2009, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Castries Quarter > Marigot Bay
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #3 of 5 B&Bs / Inns in Marigot Bay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mango Beach Inn 3*
Number of rooms: 5
Official Description (provided by the hotel):
Historic, stone built inn, on Marigot Bay waterfront, "the most beautiful bay in the Caribbean (James Michener)". En-suite bathrooms, AC, TV, fridges, tea & coffee. Breakfast anytime. Stunning harbour views, pool, gazebo, barbecue area, private patios and lush tropical gardens. 1 minute from sandy swimming beach. Shares dock with renowned "Rainforest Hideaway" Restaurant. Great choice of restaurants, bars, spas, shopping, sailing, watersports, diving, and nature trails a few minutes walk away. Children welcome, all facilities and babysitting available. Honeymoon cottage with fourposter bed. ... more   less 
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Also Known As:
Mango Beach Hotel Marigot Bay

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