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“Big Transcorp name but not so big in hospitality” 3 of 5 stars
Review of Transcorp Hotels

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Transcorp Hotels
10 Murtala Mohammed Highway | Calabar Municipality, Calabar 540001, Nigeria (Formerly Metropolitan Hotel)   |  
Hotel amenities
Ranked #2 of 9 Hotels in Calabar
New York City, New York
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
“Big Transcorp name but not so big in hospitality”
3 of 5 stars Reviewed May 9, 2014

I checked in to this gleaming hotel in the heart of Calabar with high expectations...and who could blame me - afterall they have the big Transcorp name. Unfortunately, the hotel fell short of my expectations in terms of sleep quality. The room was standard and nice though I would have appreciated more lighting. The real issue came when I tried to sleep and kept hearing very loud music. I thought a neighboring guest was playing very loud music so I called the front desk. They promised to get back to me but didn't. Two more calls later, they got back to me, offering me another room. The music wasn't from a guest, but came from the bar downstairs and the loud surround sound system. So between the music from the bar downstairs (I was in a room ending in 6) and the surround sound music, I couldn't sleep a wink. The rooms don't have good sound proofing it seems.
When the front desk got back to me they moved me to a tiny room in the annex, and it was clear to me, from the musty smell in the room that their was no air. I asked the porter to check the air conditioning and it turned out it wasn't functioning. By this time it was 1 am in the morning already. So I waited for room three, which was also tiny and now had the AC pointing directly on the bed in a very small space. The security lock on the door was also missing. I rested my case for the night, because I was so weary by then and slept on the very soft and thin mattress in the room. The following morning the street noises woke me up - again confirming the need for better sound proofing in the rooms.
The selection at breakfast was too heavy with yam, rice, macaroni etc. on display so I passed.

The wifi/internet was available only in the lobby but not in the rooms - so bring along yours.
I am glad their is a hotel like the Transcorp in Calabar but would advise management to keep a keen eye on the quality of services provided, so that the Transcorp brand doesn't loose the reputational capital it has worked hard to build.

Room Tip: Stay away from any room on top of the bar or disco room downstairs. Ask for the surround sound to b...
See more room tips
  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this review, July 21, 2014
Thank you for taking time to write your comments on this platform. We regret all the inconveniences experienced during your stay. Transcorp Hotels has embarked on continuous facility upgrade and capacity development to ensure improved service delivery and good value for money. We trust that during your next visit, you will have no cause for any complaint.

You can reach us on our guest relation line: +234 708 770 7174 or mail us on gr.calabar@transcorphotels if you need further information regarding our facilities or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels!

Chuma Mgbojikwe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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31 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
New York City, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 20, 2013

Live in Nigeria

- Nigeria tends to have a lot of corrupt cash that people need to find a way to spend. So that usually funnels into hotels like this that provide decent rooms with adequate services at bleed through your nose prices.
- The desk staff are shady and downright dishonest - I had arranged a booking through my travel agent at a confirmed rate. I show up late in the day and the front desk try to increase the price by 10000N (80 USD). I argue and ultimately get the correct room rate. They have multiple room rate charge sheets in which they show to different people at different times.
- The restaurant serves good food but it is incredible slow. They also try to push you to order speciality items on the menu - we discovered that this is usually left over banquet food from a previous event (from god knows when).

  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this review, August 1, 2014
We thank you very much for taking time to share your experience; and bringing this to our attention. We are apologize for the inconveniences caused you and assure that you will have no cause for further complaint in future as Transcorp Hotels is witnessing total system transformation to ensure that all our guests enjoy good value for money. We look forward to hosting you, during your next visit to Nigeria's first capital.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.
Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.

Chuma Mgbojikwe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abuja, Nigeria
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 3, 2013

Stayed at the hotel for an awards ceremony becuase it was recommended by the organisers.
First of all the hotel is quite old but alot has been done to bring it back to standard.
The carpets in the hotel is literally threadbare. The front door has do doorman. The 24hr roomservice is nice, the staff smile alot. However the kiosks in the lobby are unwelcoming.

The hotel is too expensive and boring.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this review, August 1, 2014
Thank you for your kind review and observing our hospitable smile. Please note that Transcorp Hotels is under going continuous transformation to ensure high service excellence and value for money. We assure you that you will have no further complaint in the near future.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.

Chuma Mgbojikwe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 2, 2013

Formerly Metropolitan hotel... Its a place worth staying especially just before the Calabar carnival. Its in the heart of the city with courteous staff members willing to help.

The last time i was there, the kitchen got my friend's order mixed and when he complained, it was changed without so much fuss. I was impressed.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this review, August 1, 2014
Thank you so much for taking time to share your experience. Your commendation was very much appreciated. We look forward to seeing you in future.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.


Chuma Mgbojikwe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Hague, The Netherlands
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 18, 2013

Matropolitan Hotel is the home for the Super Eagles, and is part of the history of Calabar, a lot effort has been made to bring it up to international standard.

I would understand why a tourist from Europe would not understand the my 5 star rating, when there is no functioning swimmning, internet service is not available 24 hours, the bar is the size of a lounge in a regular Suite, Spanish omellete with Breakfast is an extra and the room cannot be describe as clean.

....but despite the result, the effort put into the Hotel makes is very special place to stay in calabar

Room Tip: Stay in the "tower" section of the hotel that has a functional lift
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this review, August 1, 2014
Thank you for taking time to write a review on this platform and for recognizing our hotel as a 'special place to stay in Calabar'. We appreciate it and noted all your comments. Our recently acquired Transcorp Hotels is undergoing facility upgrade and capacity development to ensure good value for money for all our guests; and your comments have proved to be valuable in this regard. Please be assured of improved service delivery during your future visit.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 10, 2013

Transcorp calabar is a home away from home,located in a tranquil environment with its impeccable staff at every beck and call. every dime spent is worth it cuz u cant put a price tag on comfort.
The rooms are big and neat, great customer service and a good location.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, Business Development Manager at Transcorp Hotels, responded to this review, August 1, 2014
Thank you very much for sharing your experience on www.tripadvisor.com platform. We are very much delighted to have served you, and for the wonderful comments mentioned. We look forward to hosting you in future.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.


Chuma Mgbojikwe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 22, 2013

The hotel's ambience is good, location is great and the hotel staff were very courteous and helpful. All you need to do is to ask for Kusi or Nuhu and you get excellent service. For food and beverage, ask for Stella or Wumi and for banqueting, ask for Iyam. They all did wonderfully well. Oooh! I forgot to mention their outstanding Chef from the Nicon Hilton, Jerry... He is indeed a guru. Also, Uju was very exceptional and courteous. Lastly, I like to commend the in-house Nurse, Marian for her advise and excellent customer service. For conferencing, do not hesitate to enjoy the wonderful service of Transcorp Metropolitan. However, I think they need to work more on their service boys and girls in terms of planning and organisational skills.

Room Tip: Try the chalets, they are very nice and spacious
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NuhuSani, at Transcorp Hotels, responded to this review, August 1, 2014
Thank you so much for the wonderful commendation of our services and staff recognition. We are indeed delighted to have impressed you with our services and we are looking forward to hosting you in future. Once again, Thank you.

You can reach us on our Guest Relations line +234 708 770 7174 or email us via gr.calabar@transcorphotels.com if you need further information regarding our facility or services.

Thank you for choosing the pride of Calabar, thank you for choosing Transcorp Hotels.

Chuma Mgbojikwe
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Transcorp Hotels

Address: 10 Murtala Mohammed Highway | Calabar Municipality, Calabar 540001, Nigeria (Formerly Metropolitan Hotel)
Location: Nigeria > Cross River State > Calabar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 9 Hotels in Calabar
Price Range (Based on Average Rates): $$
Number of rooms: 132
Official Description (provided by the hotel):
Transcorp Hotels is fully owned by Transnational Hotels PLC, owners of Transcorp Hilton Hotel Abuja. Transcorp Hotels, recently acquired by Transcorp PLC is the biggest and most prestigious hotel in Calabar and Cross River State as a whole. The 132 room hotel is a premier destination in Calabar, which is fast becoming the destination city for vacation and conferences in Nigeria. The hotel is located in the heart of the city of Calabar and is a well known landmark in the community for local and international visitors for business and pleasure. It also provide outstanding conferencing facilities, fine dining, 24hours room service, fitness centre, lounge, bar, swimming pool, tennis court, complimentary airport shuttle, complimentary high speed WIFI internet access throughout the hotel, pastry shop, laundry shop etc. Thank you for choosing Transcorp Hotels, Calabar. ... more   less 
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