We just returned from a week long stay at the Frangipani Beach Resort, one of the best places we have ever stayed - beautiful place, great location and excellent service, which began before we arrived. We received an email about a month before our arrival, asking for our flight information, if we needed help with transportation, rental car, restaurant reservations or anything else. Our questions were answered promptly, rental car reserved and dinner reservations made (I might add, we had excellent tables with them!).
Upon arriving in St. Martin, we found our luggage did not make it. The airport representative told us to mention to our hotel that our bags would be coming (when they found them, apparently they were missing for a while). We did so upon arrival at Frangipani, and the front desk staff offered to continue calling St. Martin for updates. Honestly, while I thought it was a nice offer, I had my doubts that much would be done and was a little hesitant to turn over our only proof of bags to the front desk. But we trusted they'd done this before and thought we'd let them try. The current manager, Jan, took an interest and said they would keep us updated. The incoming manager, Scott, offered several times to take us to a store if we needed anything. I was happily surprised by their frequent updates, even if it was to stay they were still working on it. And the next day, our bags arrived! Scott drove my husband to the airport to pick them up, saving us the cab fare. Absolutely exceptional. I can't tell you how much I appreciated not having to spend one minute of my vacation on the phone with the airline to track down my bags. I really don't think you'd find this level of service at some of the larger properties.
The property itself is beautiful. We had a "room with no view" - it fit our budget and we weren't going to Anguilla to sit in the room anyway. It was slightly larger than your average king room (say at like Sheraton or something like that). Bed very comfortable, nice towels and toiletries, housekeeping did a great job as well. The beach is pristine! There were always enough beach loungers with the huts, and they had extra umbrellas and chairs if for some reason more were needed. Although the weather was great, the sea was unusually rough during our stay and the water/boating activities were not offered.
We also loved the location, easy walking distance down the beach to several good restaurants, most importantly Blanchard's. And their casual Beach Shack - good for lunch, quick dinner or afternoon snack. Hello ice cream on the beach! Jacala also. Viceroy and Anacaona hotels also down the beach, we did not check out but they also have restaurants and bars. The Straw Hat at the Frangipani is also regarded as one of the nicer places. Our dinner there was fine, not really memorable. We had breakfast there everyday and probably my only complaint is that morning service was terribly slow. I mean beyond "island time". They seemed understaffed. We learned to ask for our check when they brought the food and that seemed to do the trick, just keep the process moving. Not sure if it's true, but other posts mentioned the restaurant is owned separately from the hotel, so they may not have much control over. It was nice that the continental breakfast was included with your stay, or you could apply the $7.50 value to another choice on the menu.
Frangipani is a rare combination of a smaller, boutique property with larger hotel amenities and location. Add in the great people and excellent service, and you've got it all!
- Official Description (provided by the hotel):
- Located on the white sands of Meads Bay, the Frangipani Beach Resort is a boutique hotel offering the luxuries of a first-class resort in an intimate, Caribbean environment. ... more less
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- Also Known As:
- Frangipani Beach Hotel Anguilla
- Frangipani Beach Anguilla
- Frangipani Beach Resort Anguilla/West End Village