Well where do I start,here is a hotel that should be cleaning up, it has very little competition but doesnt seem to care, on arrival at the room we tried the tele, no good, did not receive main channels, we phoned reception and were told it sometimes works ? , It was rather cold, we asked for heating but were told Boiler had blown, this was fixed promptly at least, there was dust on the fittings, the room was draughty, we found a large gap between the window frame and the main wall, we stuffed this with paper to prevent the draught, perhaps they could install secondary glazing inside the windows, the toilet brush holder had brown stuff at the bottom !!!!, The shower glass allowed water to run onto the floor, so all in all not a pleasant experience, we will use a 4 star guest house in future, so to the food, well very average to say the least, watery lasagne, and a veg pie that was more like a stew, breaKfast had items on menu but not available, i.e granola, we got the toast before the breakfast, were not asked if we wanted brown/white , we were asked if we wanted coffee or tea while up at the cereal bar, please give people a chance to sit down , breakfast should be relaxed, oh back to the restaurant , i asked if the chips were freash but alas they told me they were frozen, I asked if the ice cream was locally sourced as they have probably the best ice cream makers in yorkshire on their door step and dont use it , strange as it does appeal to punters, and tp end it all an error on the bill on departure, the chap in charge of restaurant was very casually dressed so you had no idea he was the gaffer do to speak, impressions count for a lot , on this experience it would not be our chosen accomodation in Masham ,which is a shame because it is an ideal location, a fantastic building , but they just dont seem to even meet the basics of customer focus.
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- Also Known As:
- Kings Head Hotel Masham Ripon